I'd contact grizzly asap with pictures and ask them how are they going to make it right.

In the meantime, you need to decide what you want to get out of the mishap. Do you want a new one? Do you want them to send replacement parts. Do you want them to just give you a discount off the price you paid? Or do you just want to live with it and do nothing.

Sucks btw. I can only imagine your feeling after seeing that.

 

what steve said, theyll make it right. They have always been good to work with

 

How does the machine cut ?
If they sent you a whole new unit and it didn't cut as nice as that one that would be a drag.
If they send you a new base and you goof up the tables because they will have to be handled that would be a drag.

Good Luck with your machine

 

That looks like quite a bit of damage. I'd be wanting at least a new base. Contact them and see what they suggest. You might want to take some better pics to make your case.

 

+1 knotscott but it might be more trouble to replace the base than it is worth. Maybe they would discount the sale price enough that you could live with it. Can't hurt to ask!

 

Sucks. Its all Fedex/ UPS´s fault! Those guys! seriously….............

If the machine works fine, then the "discount" steve mentions I might lobby for. You´ve already got "mileage" so when you put some more on it, you wont cry.

 

Which is the most trouble? keep it and live with the damage or send it back with all the hassle involved? The best is to as for a discount. That would favor both you and Grizzly.

 

If it was delivered to you, I hope you wrote on the Freight Bills (BOL) (Bill of Lading) the damaged frieght. Or at least contacted Grizzly as soon as possible. The freight company should pick it up and send it back free of charge, since the freight company is responsible on the damaged delivery. Being a retired truck driver (Owner Operator), I would have taken pictures of damaged containers - call Grizzly before signing the bill of lading - then from that phone call decide to sign for it or refuse delivery and send it back writing on the BOL 'damage product'. If you accept it, You will have to live with that equipment, and every time you see that ding, you think Crap…. even if you get a reduced price credit. If it's returned to Grizzly, Grizzly will most likely sell it in their Spring Tent Sale (Close-Out of discontinued and dings & dented items). They have this sale every year in the spring at big savings. All this said, I would not have accepted it from the start. and have it made right to you.

 

Return it. It's shipping damage. You know that it didn't leave Griz looking like that. They won't mind.

M

 

What Steve said. And don't accept a credit on new products. I'd want a new one. It may be the shippers fault. They carry insurance for that. Let us know what kind of response you get.

 

Yep!!

 

I'd just live with It. Too much hassle to send it back. I jut figure nowadays with us buying online and not through dealers, a little bit of freight damage is bound to happen. In the past, we would go to a dealer and physically inspect an item before we bought it. The dealers used to take care of all the shipping hassles.

If it doesn't affect the function, I wouldn't ship it back.

 

i just go for the discount and keep it,less stress on your part and it just add's a nice patina-lol.hey ya know it's gonna get some road wear sooner or later so id say get as much discount as you can,i just hate the process of returning something like that.not worth it.

 

Those skirts screw on. Send them the pic, and they will send you a new skirt. Likely they won't want the expense of returning the damaged one.

 

UPDATE:

I got a call from Grizzly today saying that the jointer I bought has been discontinued so they can't send me a new stand. They offered me $50 and some touch-up paint. I think I'm just going to take it. I'm probably a little less finicky than some might be about their tools and the damage really is only cosmetic. I was less excited to hear that I just bought a discontinued product. Ugh. Anyways, I have it pretty much set up and it's cutting just fine, so I will likely take their offer and move on with my life. There are higher priorities. Thoughts?

 

Regarding the end result, yes - I would take it. Seems like the absolutly easiest way forward for all parties.

This statement is however a different story: has been discontinued so they can't send me a new stand
It seems like they are unable to deliver spare parts? What's that about?

 

Maybe I missed this, was there noted damage on the shipping container/crate, cheap as it may have been?

If there was and you didn't note it with the shipper it may be your only offer. If the carton was intact, then it wasn't shipping damage, and they crated up, and sent you a damaged item, so return should be on them. Being a gambling Man I'd say either 200 bux, or come pick it up.

Running smooth as silk, or not, if you ever decide to upgrade to a bigger jointer, or just swap it for something else, you are going to take a butt thrashing trying to sell it, and a can of spray paint ain't gonna cut it.

I also wonder why it is they can't send a replacement if it was just in their lineup. That sends a bad message about Griz/Shop Fox, not having spares at least for a while after being in the lineup.

If you aren't happy, and I am sensing you are not, seeing that you came here, and asked what should you do twice now. First after noting the problem, second after that insulting offer. I may not know everything about Grizzly, but from being online for a lot of years at woodworking forums, I do know they oil squeaky wheels. I'd be making more noise.

 

Its an ~$1100 product. I'd want at least 10%, and since it will wind up in their scratch and dent sale, and its discontinued, I'd respond with $200 off.

 

Griz seems to change models, colors, and whatever they can faster than any company out there. One reason I have stayed away unless I get a steak on a used tool. If parts are not available this soon after purchase, that is a scary thought. I keep hearing how much the customer service and tool quality has improved. Maybe not…

 

Since they would probably charge you at least $99 shipping one way if you were buying a new one, I would say that they are getting the better deal. I would want at least one way shipping but really double that since theoretically, they would have have to pay for shipping both ways if they sent you another complete unit. It will definitely still be a better deal for them to give you $200 and not have to sell it for half off or spend labor fixing it so that they can sell if for more. Your time and hassle to send it back are worth something too but for them they will actually have to spend more money so you have some leverage.

Personally, I would send it back regardless since when I buy something that is supposedly new, I want it new. If I wanted a used one, I would have bought if off of craigslist. It would bother me every time I look at it.

 

Thats what makes your planner unique, like old cars full of dents, scratches and stories!

 

BTW, Woodstock International is the official website for Shop Fox Brand so it might be worth calling their customer support number to see if they have an inventory on a replacement base. WSI is owned by Grizzly and is their retail line but perhaps they have a separate stash of parts for their distributors? If they do, you can call back the Grizzly CS people and see if they can work together. Of course it may the exact same CS people or they may be working from the same parts inventory data but it is still worth a try. .

https://www.woodstockint.com/faq#PARTS

 

Take the 50 dollars and move on.

 

Take the 50 dollars and move on.

- AlaskaGuy

I agree. Life is too precious to waste on this. Esp since you have it all set up and it's running well. Mail order is always a crap-shoot and you got full functionality and performance. Thats more than some purchasers have reported.

 

I took an offer like that once. I was never happy. If I buy a floor model with a scratch or dent, ok. But not a new tool. Like above, griz can do better, and at least $200 is a good starting point. I will never just accept a low-ball offer again. NEW IS NEW. NOT DAMAGED!