I think HF won this war when they chose to compare the Hercules to a DeWalley product. Since B$D bought them, they have been steadily sliding down that slope of quality, so a battle with them is pretty easy to win. Had they tried a comparison with Bosch, or Makita, they would still need to do a lot of improving to keep winning comparisons. But for the comparison made I think it was pretty good on the Bear Suit guys site. He scoped in on the warranty, and he is dead nutz about what would happen with a wounded DeWalt. Do you know where your closest service center is? Since B$D bought them they are hundreds of locations fewer than before. HF has had the easiest returns of anyplace I know of. I always put in, you have 30 days on anything there to decide if you like it, or not. Just keep your receipt. I don't know about that phone number being in the system is about. All I've ever heard is "got your receipt".
I think the progression there is pretty easy to see. Not even 2 years ago they had the bare bones lines of tools that made them famous like. Today they have a bunch of new brands, and looking at them compared to the old tools, these new kids are a better make. Much heavier, robust, and powerful. Today they have 3 miter saws. The old standby General Machinery 12", currently on sale for 189 bux, the in between Admiral, a much better tool is 199. The Hercules which really does look to be a well made tool is 349, all are much less on sale.
This guy who owns them is a pretty smart guy. He knew to keep growing, crap tools fer cheap was going to hit a wall at some point, and to grow he needed better tools. 180. And the Hercules which is a tool that can stand up with the better brands
I'll challenge anyone who says the Asians can't make as good a tool, as we can, probably always cheaper too. Eric Smidt is well aware that China, and Taiwan are just full of small companies trying to get bigger, and he just trolls out a new line, and says who of you can build me the best. He's got Bauer, Hercules, Earthquake, and many more new lines, and all are kicking Chicago Electric to the curb. The small makers win big US contracts, and HF wins bringing more serious tools in to compete, using that easy return, replace policy.