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Renovoparts.com DO NOT DO BUSINESS WITH THEM!!!!

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14K views 19 replies 12 participants last post by  LittleDeb  
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#1 · (Edited by Moderator)
Other - Renovo Sales (Rating: 1)

I made the mistake of ordering a replacement switch for my old Delta 42" lathe 46-715 from Renovoparts.com on 11.25.18. They took my order & money but refuse to get the part to me. To date they still haven't even placed the order. I have called every Friday to inquire (they never answer emails). Each time I got a different excuse. The part number I ordered has been replaced but their site showed them in in stock. I spoke to the owner several times (big mistake) he is very unprofessional (and I'm a Veteran it takes a lot to offend me). he blamed everyone else for the issue….ME, Delta, part out of stock (Delta has 250 of them in stock) etc.
I was scolded, interrupted, insulted, blamed & cursed by the owner James Austin. All I want is the part I paid for.
The owner claimed that the replacement part cost him .25 cents more than I paid on his website. So I called Delta directly and explained the situation. Delta had the part to me in 4 days from Spartanburg SC. It arrived on Dec 24 2018. (during the Christmas shipping season)
BTW the switch from Delta was 10 dollars cheaper too. I really tried to work with Renovoparts.com to no avail.
*I would not order from them again ever! AVOID THIS COMPANY LIKE THE PLAGUE!!
Today I requested the owner cancel the order & refund my money. let's see what happens???

Please let your woodworking friends know. no one who enjoys woodworking needs to be treated like this. We do woodworking for a creative outlet and relaxation.
 

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#3 · (Edited by Moderator)
I just received 2 parts for the same lathe (spring and clip) from them with no problems.

As for the switch, I've had 2 go bad and finally just went to Lowe's and bought a standard DPST light switch. It works great. However, I had to forego the "paddle off" option.
 
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#4 · (Edited by Moderator)
You can call Delta in Spartanburg SC if you want the paddle functionality back. The new switch comes with a lock out feature too. Ill get the phone and part number if you want (I still have the packing slip). Delta sells the same part for 10.88 if I remember correctly.
It was not the functionality I could have straight wired it or used a floor switch.
Jim Austin & his staff were so obnoxious and apathetic I did not want any other wood worker to go thru that. We are a dying breed. I have worked a service job for longer than I want to admit. It was easily the worst customer service I have ever had. Worse than the DMV.
 
#5 · (Edited by Moderator)
Sorry to read this? Have received 2 different orders during 2018 from folks at
https://renovoparts.com/

No problems ordering or getting parts. Both my parts were in stock, shipped day after ordering, and were correct.

I tend to be vary careful giving people online my money.
When I looked up Renovo parts; learned they are folks that bought a lot of the Delta (and other mfg) 'excess' parts inventory sold by B&D after they purchased Delta (to help pay down debt of purchase). The B&D purchase of Delta has made parts for older tools very hard to find.
My only suggestion would be only purchase parts from Renovo that are listed as 'in stock' to be safest?
I would never order a part that where the source has to go buy it before they can ship it.

Let's be honest, there is nothing magical about getting replacement parts for tools made in Asia. All it takes a concerted effort finding original mfg, or a clone mfg. Since most all wood working tools produced in Asia from ~1960-1990 are made by a hand full of Taiwanese companies, this becomes even easier to source parts.

The current B&D parts staff (Delta) are finding 'new' sources for popular parts as I type this; call them and ask if you don't believe me.

You can try it yourself, give Alibaba (fleabay+facebook of china) a look. You can find most any electric component you want, even old switches for a lathe or table saw. Just plan on spending a couple days searching and communicating via email to make the deal (unless you speak Mandarin or Cantonese?).

Best Luck in your part search.
 
#6 · (Edited by Moderator)
Thanks for offer. I've gotten used to the switch. I think the original switch design was part of the problem. The paddle seemed to apply uneven pressure on the switch mechanism causing the internal moving parts to misalign and fail.

Now if I could just find a source for the Reeve's drive pulleys!
 
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#8 · (Edited by Moderator)
Same here, I ordered the part listed there was zero mention of the part being obsolete or out of stock on their website. When I brought this up I was blasted by the owner verbally that he had thousands of parts and could not keep up with all of them….
Additionally they never responded to any emails. I had no choice but to call.
 
#9 · (Edited by Moderator)
Same here, I ordered the part listed there was zero mention of the part being obsolete or out of stock on their website. When I brought this up I was blasted by the owner verbally that he had thousands of parts and could not keep up with all of them….
Additionally they never responded to any emails. I had no choice but to call.

- penturner2
Click to expand...
WOW!!!! If the owner / business can't keep up with the stock…. What the hay is he doing in the parts business to begin with?
 
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#11 · (Edited by Moderator)
Smitty, call them and see if you can get your stuff or your money back now that they're solvent again. If not, let everyone here know who they are and the details of your situation so we can all collectively avoid them.
 
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#13 · (Edited by Moderator)
I just looked up their website, got their address under "About us", and did a web search. There I did a street view, which shows an almost empty store front.

This is not a viable source of products, this is simply an order taking location, where they then order from another source to fulfill the order. No stock, practically no personnel, if any, and their success as a middle man rests soley on the response of actual stocking sources.

In your case, I suspect they relayed your order, and it got lost or was really out of stock elsewhere, and may have been cancelled by others.

Be careful with whom you do business, even this company's website indicates a lack of professionalism or a well established business. What would worry me most is the fact that they have your credit card information and their security my be sadly lacking, if they have any security at all.
 
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#17 · (Edited by Moderator)
yeah im having issues myself,website stated available,been waiting over 3 weeks,was told a week ago it would ship right out,called again yesterday and told it will go out this week.i was told just because it says available doesn't mean they have it.so i said whats the eta? she couldn't answer.if i dont receive by monday im requesting a cancellation and my money back,or ill contact my credit company and ask for charges reversed.i normally use ereplacement parts,never had a problem with them but they didn't have the part.my recommendation, dont use these guys,very poorly run business.just wish id seen this review before.
 
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#18 · (Edited by Moderator)
Discover did apply my refund to my acount. I'm still in shock at the way they treated a paying customer. With Customer Service skills like that they won't last long. Amazon, Walmart & ebay have moved the bar, being downright obnoxious will not fly anymore.
Pottz sorry to hear you are getting the same run around I was. was also told "just because it says available doesn't mean they have it" What is a ecommerce web site for?
?
Jim told me he did not keep his website updated. REALLY
Click to expand...
?
 
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#19 · (Edited by Moderator)
Discover did apply my refund to my acount. I m still in shock at the way they treated a paying customer. With Customer Service skills like that they won t last long. Amazon, Walmart & ebay have moved the bar, being downright obnoxious will not fly anymore.
Pottz sorry to hear you are getting the same run around I was. was also told "just because it says available doesn't mean they have it" What is a ecommerce web site for?
?
Jim told me he did not keep his website updated. REALLY
Click to expand...
?

- penturner2
Click to expand...
well i finally got my part after 5 weeks and yeah ill never use them again!
 
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#20 ·
penturner2 said:
Other - Renovo Sales (Rating: 1) I made the mistake of ordering a replacement switch for my old Delta 42" lathe 46-715 from Renovoparts.com on 11.25.18. They took my order & money but refuse to get the part to me. To date they still haven't even placed the order. I have called every Friday to inquire (they never answer emails). Each time I got a different excuse. The part number I ordered has been replaced but their site showed them in in stock. I spoke to the owner several times (big mistake) he is very unprofessional (and I'm a Veteran it takes a lot to offend me). he blamed everyone else for the issue….ME, Delta, part out of stock (Delta has 250 of them in stock) etc. I was scolded, interrupted, insulted, blamed & cursed by the owner James Austin. All I want is the part I paid for. The owner claimed that the replacement part cost him .25 cents more than I paid on his website. So I called Delta directly and explained the situation. Delta had the part to me in 4 days from Spartanburg SC. It arrived on Dec 24 2018. (during the Christmas shipping season) BTW the switch from Delta was 10 dollars cheaper too. I really tried to work with Renovoparts.com to no avail. *I would not order from them again ever! AVOID THIS COMPANY LIKE THE PLAGUE!! Today I requested the owner cancel the order & refund my money. let's see what happens??? Please let your woodworking friends know. no one who enjoys woodworking needs to be treated like this. We do woodworking for a creative outlet and relaxation.
Click to expand...
Hello, I saw your post (and many other negative posts) over 1 year ago. I also live in Holly, MI, where Renovo Parts is located, and heard what other business owners were saying about Renovo Parts. I have owned 2 successful businesses, and although technically retired, when I saw a help wanted sign in their window this intrigued me. I was hired and have been diligently working toward improving customer communication and satisfaction. I believe Renovo Parts has come a long way and the issue you experience would not occur today. If you’re ever in a bind and no one else can supply what you need, give us another try. Ask for Deb or Taelor. We do our best to keep the business running like a well oiled machine. Every now and then we still have supply chain issues, but we no longer receive numerous customer complaints or cancellations of orders due to not shipping out in a timely manner.
 
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