Problems with Rockler online and on phone

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Blog entry by woodlover posted 11-10-2016 07:30 PM 645 reads 0 times favorited 2 comments Add to Favorites Watch

Hi, has anyone else received emails saying free shipping on orders of $35 or more from Rockler and then they don’t accept code. I called them and they said I was putting it in wrong and said do it this way. still would not give me discount. Finally they said we will give it to you like they where being nice. I got 2 emails in the last 2 days withe the coupon in them. One was sent 59 minutes before I placed order.. they then are making a big deal like they are being nice but it is their fault not nine. This is not the first time in the last year that this has happened to me and was wondering if anyone else is running into same thing. Ask me they are not the same company that they where a couple years ago.

-- Steve, Zanesville, OH

2 comments so far

View pintodeluxe's profile


6032 posts in 3413 days

#1 posted 11-10-2016 07:39 PM

I haven’t had that issue before. The code is often expired by the time I place an order, but that is a different situation.

Maybe it was just a technical glitch.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

View Grumpymike's profile


2439 posts in 2915 days

#2 posted 11-11-2016 09:47 PM

Oh yeah! ... I’ve never had one of those codes work, ... called Rockler and they gave me new codes, no fix here.
Finally, after the frustrating no answer to the problem phone call I was playing around and got the code box to open up and there were about 8 codes in the box … After erasing them, the code worked … you can only have one code in the box any old codes will screw it up.

Hope this helps you out.

-- Grumpy old guy, and lookin' good Doin' it. ... Surprise Az.

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