Lee Valley and Veritas

I have always had good service with them and Lie-Nielsen tools. I bought some tools from them(both)had some issues and they both sent out replacement parts no questions asked (ordered the same day… Lie Nielsen was a few days faster, but communication from both was great.). I know some are pro one or the other, but I like to get the best of both worlds. Both are great. Although, I think Veritas tools are a bit ugly, they work awesome. I got a Skew rebate plane and a Shooting plane coming in the mail. I hope they don’t disappoint me. I am sure both companies will take care of any issues!

I’m not surprised. Customer service is great.
In addition to very good quality tools.

-- Everything is a prototype thats why its one of a kind!!

I have beem a customer of theirs for several years and never had a problem. I cant say that for any of the other woodworking tool companys i have used.

They have always be nice to me as well.

helluvawreck aka Charles
http://woodworkingexpo.wordpress.com

-- helluvawreck aka Charles, http://woodworkingexpo.wordpress.com

Nice! Great to see a company taking care of, not advantage of, its customers.

Excellent – that’s pretty awesome. It wouldn’t surprise me for a company with a great customer service reputation to extend their promotion a little bit, but to stretch it by two or three weeks is above and beyond.

-- Practice makes less sucky. (Bill, Minneapolis, MN)

I always had an excellent service. Yes this is typical from LV.

I have had good experience with Lee Valley customer service as well. I think I like Lie Nielsen tools a little better, but they are close. Glad there are a few companies that are still customer based. Glad you scored a few extra bucks!

-- The Wood Is Your Oyster

Rob Lee is a member on another forum I go on and provides all sorts of help on there as well. They are a good company to deal with.

-- The quality of one's woodworking is directly related to the amount of flannel worn.

I too have had nothing but the best experiences with Lee Valley.

Rob Lee is a member here as well, although it has been about two years since his last activity.

http://lumberjocks.com/RobLee

-- "Join the chorus if you can. It'll make of you an honest man." - I. Anderson

I have been a Lee Valley customer for coming up on 10 years now. Judging from my experience with them they are more interested in long-term customer relationships than making a quick buck.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

Lee Valley and Rob run a class act for sure.
Don’t see anyone from Delta posting. Rob Lee and Shiraz Balolia from Grizz take pride in their companies.
Thanks for posting your good experience.
Bill

-- [email protected]