Home Depot jointer rant

Call somebody higher up the command chain and
ask for what you want.

If it’s under 72 hours from delivery you may have
the right to send it back.

Home Depot is likely to be reasonable. You just
talked to somebody with not much authority
I reckon.

I would start asking for a supervisor. Tell them it was shipped because you were not physically able pick it up and you can’t return it. They need to pick it up.

I usually mention they can deal with attorney general’s office of consumer protection if they do not want to deal with me directly.

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

I’m with Loren on this one. Call higher up.

-- "despite you best efforts and your confidence that your smarter and faster than a saw blade at 10k rpm…. your not …." - Charles Neil

When they deliver the NEW one, they can pick up the old one…
Seems simple to me (but maybe not to the Orange Borg!).

-- "Don't let the perfect be the enemy of the good." Voltaire

I’m also with Loren, keep going up until you get the answer that satisfies you.

Sounds like a refurb to me too. Send it back.
Bill

-- [email protected]

Sounds like a refurb to me too. Send it back.
Bill

- Bill White

Yep, you didn’t receive a product as advertised.

-- paxorion

You certainly have a reason to be pissed. HD needs to make it right.

-- Alaskan's for Global warming!

Ellen35 is right on the mark about the delivery and pickup. Keep going higher in the chain of command until you get to the REAL decision maker, then calmly and politely state your case and be very clear about exactly what you want. You’ll get it, since it was a pretty pissy move on their part to try and push off a refurb when you paid for a new one…shipping and all. Wishing you good luck in your endeavor!

-- "Now I'm just another old guy wearing funny clothes"

Doesn’t sound like a refurb to me. I think they took it back in as a return, for whatever reason, and just sent it right back out again—to you.

And after you return it, some other guy waiting in line will probably get it.

-- I admit to being an adrenaline junky; fortunately, I'm very easily frightened

Well I took the advice guys, thank you. Home Depot will be here Saturday to pick it up. They ordered the new one for me and took more off.

-- Good judgment comes from experience, and often experience comes from bad judgment.

And that’s why I love dealing with big stores. They can make adjustments that a local, much smaller retailer, can’t afford to make. Just keep bitching. It usually works, as you’ be demonstrated.

-- there's a solution to every problem.......you just have to be willing to find it.

It’s good that HD made this right.

I agree that this is not likely to be a refurbished machine. Refurbished implies that it was gone over (at least to ensure completeness) and would have all the parts. This sounds like a return or “open box” item that they shipped back out without inspecting first.

The best part here is that if HD CS was not willing/able to get what you need, you could bring it back to the physical store and talk to the returns desk or the store manager.

That being said, I live within 15 miles of 3 different home depot locations, in two different sales districts, so I’m driving by one just about every time I go out to run an errand (or drive to work).

I advised a friend of mine who was purchasing a battery powered lawn mower to consider buying from a store with a physical presence nearby (rather than an online only retailer), not only could he have had it shipped to the store to save on shipping costs, if he didn’t like the product, he could return it locally and not have to deal with paying return shipping.

-- There's two routers in my vocab, one that moves data and one that removes wood, the latter being more relevant on this forum.

It is simply not worth their while trying this kind of nonsense with a good customer like yourself or any customer.The worst thing a company can make for itself is this kind of bad publicity especially in this day and age when their all fighting over your hard earned dollars.Glad they made immediately good with this problem with no fuss or extra hassle for your good self . I hope your smiling when it all comes right,but you did exactly the right thing have safe fun Alistair

-- excuse my typing as I have a form of parkinsons disease