You think I'd know better! Woodcraft {:~( Boo! Local Business {:~) Yea!

  • Advertise with us

« back to Power Tools, Hardware and Accessories forum

Forum topic by Tom148 posted 01-10-2014 03:40 AM 1922 views 0 times favorited 11 replies Add to Favorites Watch
View Tom148's profile


39 posts in 3545 days

01-10-2014 03:40 AM

I’ve been researching a new table saw. The usual, contractor, hybrid, cabinet etc. I really wanted the SawStop blade safety and after working with the SawStop contractor model I decided it would work quite well for me and be a huge upgrade from the 30 year old craftsman contractor unit I’ve had. It has served me well and I kept it tuned but it was no joy to use.

So I priced them on line and they were $200 to $300 more than the local prices. So off to Woodcraft I went. A bit of a trip but I figured they would have the stock and they did. I was not happy with the standard fence and wanted to upgrade. The standard fence on the cabinet saw was a solid upgrade and seemed like it was almost as good as the T-glide. It has a very similar mechanism and robust rails.

So I say: can I get the premium fence? The Woodcraft manager said no, it won’t fit and can’t be done per SawStop. You have to get the T-glide for an additional $300. Really, are you sure. absolutely, Let me think about it.

I then went to a local power tool company. Hi I’d like to get a SawStop. OK, we can help you with that, which one? The contractor model. OK, but you should get the premium fence, it’s much better and only cost a couple of dollars more. How much? $30. OK, let’s do it. 5 mins later, meet me out back, 2 mins later I’m on the road. As I left I asked if my cast wings from my craftsman would work on the SawStop? He said if there 27 inches it should be fine. He was right, the holes line up exactly.

Why is it that when I encounter competent customer service these days I’m surprised? Woodcraft, not so much! Local tool company, definitely! So I’m reminded why buying local has value. These guys earned my business from here on with honest and fair treatment.

Now I get to set up my new saw and make stuff! This should be fun and the added safety of a riving knife and blade sensor will be a welcome addition. I did have a kickback on my old saw the other day and put a missile right through a new can of bondo that was on my bench. I was standing to the side and using a push stick but without a riving knife it happened. Fortunately no injury and minor damage (although the can of bondo might not agree) but it put me over the edge and I figured get the SawStop while I’m at it.

-- Tom

11 replies so far

View ColonelTravis's profile


1976 posts in 3175 days

#1 posted 01-10-2014 04:19 AM

Surprised you got a dope to deal with at Woodcraft, they are really high on that brand. The guys at my local Woodcraft are knowledgeable, friendly and have given me great info. for free, while everyone at Rockler is as warm as a fish and not fun to deal with. I would rather drive 45 minutes to another Rockler, which has a good staff, than deal with the stiffs at the one down the road. Same situation with a couple lumberyards, electronics stores, McDonalds, etc. So, yeah, I´m definitely with you on customer service, but it unfortunately varies everywhere. A place that treats you well even if they don’t know you is rare and that stinks.

Congrats on that nice saw.

View ShakyHands's profile


1 post in 2896 days

#2 posted 01-10-2014 04:45 AM

I hate to post a negative review as my first post on this website that I have been reading for a few weeks but I have to concur with the original poster.

I’m also in the market for a SawStop table saw and unfortunately Woodcraft is the only dealer in my town and they dont have anything on hand and everything is a special order.

Even their online service is pathetically slow and when I ordered Festoll dust extractor from Woodcraft online it took them two weeks to deliver it. Again, I had no choice just to buy it online as they didnt have any in stock and once again they are the only Festool dealer in town.

I will probably place my TS order online through Amazon, even though I know it will cost slightly more, but at least I know Amazon has fast free shipping and excellent costumer service so it may be worth the extra money.

Anyway, great bunch around here and I’m looking forward learning from all of you!

Happy new year to all!

View Tom148's profile


39 posts in 3545 days

#3 posted 01-10-2014 12:41 PM

Sounds like its time for a road trip. The units easily fit in an SUV or mini van. If you look on SawStop’s website you can see a list of dealers by area. Then you can call them and see if they have stock.

Good luck,

-- Tom

View paxorion's profile


1107 posts in 3326 days

#4 posted 01-11-2014 04:16 AM

I believe that Woodcraft operates on a franchise model, so technically it would be considered a “small business”. My in-laws own a hardware store under a franchise, and consider themselves a small business despite having to honor the corporate promotions.

I’ve had so-so results with the Woodcrafts in my area, making me believe it’s more about the person rather than the brand alone. I’ve also had so-so results with the “local guys”, so it seems more likely that it’s a staff competency matter, and how (in)frequent knowledgeable staff can be found.

-- paxorion

View TheDane's profile


6017 posts in 4944 days

#5 posted 01-11-2014 04:31 AM

I believe that Woodcraft operates on a franchise model

Correct. The guy who owns the nearest WoodCraft store is a smart local businessman and the service is his store is top drawer.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View Tom148's profile


39 posts in 3545 days

#6 posted 01-11-2014 07:23 AM

Woodcraft has both corporate and franchise stores. This store happens to be one of their large.corporate stores servicing (supposedly) a large metropolitan area. So I would not call it a small business or excuse the lack so staff training. The guy I dealt with was the manager. He at least should have been knowledgable. But I agree it good service comes down to the individual.

-- Tom

View madts's profile


1959 posts in 3621 days

#7 posted 01-11-2014 07:57 AM

The guy I dealt with was the manager. He at least should have been knowledgable. But I agree it good service comes down to the individual. Also the training and the pay.

-- Thor and Odin are still the greatest of Gods.

View wbrisett's profile


205 posts in 3630 days

#8 posted 01-11-2014 10:53 AM

I believe our local Woodcraft store is franchised. However, they have some of the more knowledgeable people around. I was talking with one of the sales guys who is semi-retired now, use to run a fairly large commercial shop in another part of the state for quite some time. He really knows his stuff. I will say that like anything else you can get people totally up on products and techniques and you can get some duds. This goes for anything (I think I knew more about the vehicle I bought last year than the salesperson did… and they are supposedly trained on their models).

That said, many times I want things our local woodcraft store just doesn’t have them and without any other competition in town, I usually end up ordering things online.

View bonesbr549's profile


1589 posts in 4348 days

#9 posted 01-11-2014 10:11 PM

Interesting because the price for sawstop is supposed to be the same no matter where you get it. I’m finding that to be true. I know every option is available you can get the saw without a fence at all and put your own on it. I was hoping they would be offering a promotion this year but I want the ICS and they said they have never give a promotion on those saws. Hate you had a bum deal with woodcraft. When my plant closed 8 years ago I came real close to buying a franchise from them. Wish I had looking back now. The woodcraft in my areas are great.

-- Sooner or later Liberals run out of other people's money.

View Armandhammer's profile


235 posts in 2907 days

#10 posted 01-12-2014 01:21 AM

Should have stopped back at the Woodcraft and had the manager come out and take a look at his lost sale.

View Tom148's profile


39 posts in 3545 days

#11 posted 01-12-2014 08:46 PM

I have had time to assemble my new saw. Yea!

I am happy to report that the “premium fence” fit the contractor model just fine. I had to move some of the mounting screws around but it all went together gether without a hitch. The instructions call for threaded mounting of the front support rail to the cast table but on the contractor model they are through drilled on the front and drilled and tapped on the back. No problem, I just used the longer screws, washers, lock washers and nuts. The back was just fine. There is a nifty 12” laminate extension table on the right side that mounts between the rails. The mounting holes did not line up because the extension wings on the contractor saw must be about and inch longer. No problem I just drilled new holes through the laminate extension’s metal angle supports and it fits perfectly. The shorter screws from the front mounting worked just fine. In the end I had to supply two M8-1.25 nuts, a couple of washers and lockwashers and drill four holes. So I would call it an easy mod. Barely a mod really and it definitely made a big difference for an additional $30. I would say this set-up is right up there with the best of them.

For anyone interested in a SawStop Contractor saw I would definitely recommend getting the “premium fence”. It fits just fine regardless of what the sales guy says.

-- Tom

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics