LumberJocks President remarks "Please shop elsewhere."

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Forum topic by dubsaloon posted 02-27-2013 02:40 AM 2578 views 0 times favorited 32 replies Add to Favorites Watch
View dubsaloon's profile


623 posts in 4256 days

02-27-2013 02:40 AM

Topic tags/keywords: failed customer

I was Wrong and Rude. I applogize to all who were offended.

-- The works of evil people are not the problem. It is the "Good" people standing by and watching not speaking up. Dubsaloon

32 replies so far

View gsuing's profile


47 posts in 3384 days

#1 posted 02-27-2013 03:06 AM

The site works fine. I’ve bought plenty from them. The last thing we need are fewer vendors.

View Gary's profile


9433 posts in 4895 days

#2 posted 02-27-2013 03:10 AM

I use them too. Great people and great service.

-- Gary, DeKalb Texas only 4 miles from the mill

View derosa's profile


1597 posts in 4298 days

#3 posted 02-27-2013 04:34 AM

Site works fine, I just find it to be overly cluttered and more of a nuisance to use then woodcraft, or rockler so I don’t shop there.

-- A posse ad esse

View ShaneA's profile


7085 posts in 4060 days

#4 posted 02-27-2013 05:02 AM

Site worked for me too.

View dubsaloon's profile


623 posts in 4256 days

#5 posted 02-27-2013 07:31 AM

So maybe being PROFESSIONAL after wasting my time visiting the site, I could have cooled off, but I didn’t type the response.

-- The works of evil people are not the problem. It is the "Good" people standing by and watching not speaking up. Dubsaloon

View americanwoodworker's profile


185 posts in 3836 days

#6 posted 02-27-2013 10:43 AM

I like the website. Now, I really like the company! Bout time I read something that is honest and not PC. Made me smile to see that, if this is true, some businesses still have a backbone.

Thanks for sharing.

-- Your freedom to be you, includes my freedom to be free from you.

View 404 - Not Found's profile

404 - Not Found

2544 posts in 4431 days

#7 posted 02-27-2013 11:22 AM

He probably took offence at the “pretty useless” part.

Worth pointing out to anyone in Ireland that this has nothing to do with

View ChuckV's profile


3505 posts in 4989 days

#8 posted 02-27-2013 12:30 PM

I have no problems using that site. I understand John’s response after you screamed, ” I WILL NOT BE BACK”.

I added to my bookmarks for suppliers to keep the balance.

There is one site that never works for me, OK, I made that up.

-- "Join the chorus if you can. It'll make of you an honest man." - I. Anderson

View VinnieP's profile


140 posts in 4783 days

#9 posted 02-27-2013 02:48 PM

Everything works fine on the site. It’s possible it was down for a little while when you visited. Nowadays with all the hackers and whatnot they will run a denial of service so your bandwidth runs out and no one can get to it. Or, sometimes the server the webpage is on just simply doesn’t work. Just like tools. Too many scenarios to call them out like that. I could see if it happens every time I would stop shopping there.

View Mark Davisson's profile

Mark Davisson

598 posts in 4779 days

#10 posted 02-27-2013 03:00 PM

I have an increased respect for Woodworker’s Supply.

-- I'm selfless because it feels so good!

View redryder's profile


2393 posts in 4564 days

#11 posted 02-27-2013 03:45 PM

dubsaloon: your communication skills are right up there with your projects…...........................

-- mike...............

View huff's profile


2828 posts in 4747 days

#12 posted 02-27-2013 04:02 PM


Just curious; what does the GITOS/IBM stand for after your signature?

-- John @

View RussellAP's profile


3105 posts in 3748 days

#13 posted 02-27-2013 04:07 PM

I once had a problem with a vendor, they sent me reciepts for my purchases but didn’t tell me what I purchased. I sent them an email telling them it might be to their advantage to include the item I purchased in the receipt and also a link to their site might increase their business.
The owner emailed me thanking me for my ideas and now the email receipt has a link to his site and an itemized list of items purchased.

If I had sent an email like yours, nothing would have been done.

-- A positive attitude will take you much further than positive thinking ever will.

View Roger Clark aka Rex's profile

Roger Clark aka Rex

6940 posts in 4897 days

#14 posted 02-27-2013 04:11 PM

I browse the site often and have never had a problem, but lets face it sometimes sites do have problems which are quickly restored. Shit happens, just wait for it to flush.

-- Roger-R, Republic of Texas. "Always look on the Bright Side of Life" - An eyeball to eyeball confrontation with a blind person is as complete waste of Time.

View RetiredCoastie's profile


999 posts in 4645 days

#15 posted 02-27-2013 04:18 PM

”I was on your site and noted it is pretty useless. Nothing I clicked opened. I WILL NOT BE BACK”.

Usually when one has a problem with a retailers site they attempt to contact them and let them know they’re having a problem accessing their site and they are usually specific as to the problem that they are having. That is if one truly is interested in their products. I notice that your statement that you made is more of an accusation than a request for help in navigating the website. On the bottom of their page is a tab that allows you to access customer support and within that area are phone numbers and e-mail addresses for you to contact them. If their site has a problem they usually want to know it so they can fix it and sometimes it could be the way the potential customer has their browser set. But from the way it sounds there is no way for someone as perfect as yourself to have anything out of place or not set correctly.

The day and age where the old adage of “The Customer is Always Right” is true to a point except when the potential customer is rude to the point of being obnoxious. I’m sure they’re devastated over your displeasure and refusal to return to their website.

Another reason to shop Woodworkers supply!

-- Proud Supporter of Homes For Our Troops

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