Disappointed With Hearne Hardwoods

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Forum topic by gfadvm posted 02-16-2012 10:06 PM 21209 views 2 times favorited 118 replies Add to Favorites Watch
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14940 posts in 3257 days

02-16-2012 10:06 PM

Topic tags/keywords: rant

I received my order today that was purchased with the gift certificate my daughters gave me for Christmas. I was very disappointed and feel like we have been taken advantage of: The sycamore slab was not only warped 2” over a 4’ length but was also twisted 3/4” over the same span. Looks like VERY expensive firewood to me. The maple was priced higher than their site showed because it was “highly figured”. The figure was very average in my opinion in both the curly and birdseye. The zebra wood was OK but had about an inch of sapwood along one edge which I can live with but hated to pay for. I was mostly upset because my daughters spent their hard earned money on this nice gift for their dad. I don’t want them to see it because they are both knowledgable enough to realize that we weren’t treated very well by Hearne. I called and expressed my disappointment to the nice lady who answered the phone who said she was very sorry. I was polite but in my book, ‘sorry don’t feed the bulldog’! Rant over. Thanks for listening.

-- " I'll try to be nicer, if you'll try to be smarter" gfadvm

118 replies so far

View Brandon's profile


4152 posts in 3519 days

#1 posted 02-16-2012 10:15 PM

That’s all they said? “Sorry?” No offer to make things right?

-- "hold fast to that which is good"

View patron's profile


13670 posts in 3908 days

#2 posted 02-16-2012 10:16 PM

know your pain
i used to be able to walk into the store
and buy what i liked

now there isn’t one exotic wood store
in all of the state

and buying online
is so expensive
all i can afford
is blah wood

cookwoods used to show pictures of every board
but they changed their site
so you don’t get to look at them anymore

but they do treat you well
and you can talk with the nice lady there too

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View jdmaher's profile


463 posts in 3147 days

#3 posted 02-16-2012 10:23 PM

Did you ask for a refund? If not, perhaps you should. Warped, twisted wood is unacceptable.

We need to give Hearne a chance to make this right. If they don’t, we need to spread the word about them.

-- Jim Maher, Illinois

View RibsBrisket4me's profile


1554 posts in 3073 days

#4 posted 02-16-2012 10:26 PM

at least they could credit your account by 10% or do something…

I purchase oak, walnut, cherry from Wall Lumber all the time and 95% of the wood they send me I am happy with.

View NiteWalker's profile


2739 posts in 3144 days

#5 posted 02-16-2012 10:47 PM

I would demand replacement wood or a refund, or if you can live with the defects, a significant discount.
I have to buy 90% of my wood online, so if I have an issue like that I would not be happy, and I would make sure the outfit I purchased the lumber from knows that.

I’ve purchased from bell forest a lot and have great experiences all around.
Rockler too, and even ebay.

And +1 on spreading the word if they don’t make this right.

-- He who dies with the most tools... dies with the emptiest wallet.

View JoeyG's profile


1275 posts in 3193 days

#6 posted 02-16-2012 10:48 PM

I am about an hour and a half from Wall Lumber and it is worth the trip. I just had them delivery some alder because it was just to big of an order to do by myself, and every piece looks great. As for ordering online, I have always been afraid to, just because of what has happened to you Andy. I hate that it happened to you and I hope they make things right.

-- JoeyG ~~~

View RibsBrisket4me's profile


1554 posts in 3073 days

#7 posted 02-16-2012 10:52 PM

The amazing think about Wall lumber is you have to CALL them and a PERSON answers the phone and takes your order.


View KenBry's profile


484 posts in 3014 days

#8 posted 02-16-2012 10:58 PM

Thanks for the heads up, till they make it right they are off my list.

-- Ken, USAF MSgt, Ret.

View Jeremy Greiner's profile

Jeremy Greiner

568 posts in 3339 days

#9 posted 02-16-2012 11:20 PM

I have had a lot of luck with chad over at CR Muterspaw In some cases the wood is cheaper and easier from them even after you include shipping from buying locally. they have bulk packs which are great for stocking up the lumber rack but you can also buy individual boards or matching boards for specific projects.

If you asked for them to make it right, and they’ve said tough shit, then I’d consider filing a complaint with the BBB that’s what they are there for.


-- Easy to use end grain cutting board designer:

View Roger's profile


21021 posts in 3371 days

#10 posted 02-17-2012 12:01 AM

sorry to hear of a bad deal like this. knowing your daughters meant well, and to have something like this happen. I think I would call Hearns back and try to talk to someone higher up. maybe, if they are decent at all, they’ll do something for ya. it’s a bummer tho

-- Roger from KY. Work/Play/Travel Safe. Keep your dust collector fed. [email protected]

View longgone's profile


5688 posts in 3876 days

#11 posted 02-17-2012 12:10 AM

Andy, If I were you I would call and complain and ask for a refund including shipping costs…or ask for replacement. Sometimes you have to be the “squeaky wheel” in order to get heard and get satisfaction.

View LittlePaw's profile


1571 posts in 3645 days

#12 posted 02-17-2012 12:35 AM

Andy, truly sorry something like this happened to you. I’ve had a few bad experiences buying on the Net. But advantage is on your side. I would email them instead of calling. Email puts what you say and their response in writing. Later on, depending on the outcome, you can post on Twitter or FaceBook, but tell that you’re about to do so. And because the Net is so huge, a negative blog from a badly treated customer can do them a whole lot of damage which, if they are good businessmen, they’ll make it right by you. I would tell them to send you an UPS Call Tag which will ship the stuff back to them w/o costing you the return freight. Then demand that unless they replace the merchandise, you are prepared to to post a report with WWW , LJ, the BBB and whoever you can think of. Sometimes the error is made by a small guy on the totenpole, but the head guy is the one to contact. It’s his business you can hurt – the little guy could care less. Don’t call, Andy – email. I see Hearn’s ads in most wood related magazines. I can’t imagine them pulling something like this and think they can get away with it.

-- LittlePAW - The sweetest sound in my shop, next to Mozart, is what a hand plane makes slicing a ribbon.

View gfadvm's profile


14940 posts in 3257 days

#13 posted 02-17-2012 01:32 AM

Thanks for all the support my friends. I feel like they just thought this dumb ‘Okie’ wouldn’t know any better and accept whatever they sent. I have no desire to get in a long distance confrontation with them. I’ve learned my lesson and will find wood locally that I can see before I buy. If theycontact me I’ll be sure to let you all know what they say. I’m probably wrong but I feel like the ball’s in their court. I called and expressed my dismay. If they are on the up and up they will make some attempt to rectify the situation. This order involved $350 which I’m sure is nothing to them so they don’t care if I’m happy or not. This was a suprise or I would have warned my girls against dealing with those above the Mason Dixon line.

-- " I'll try to be nicer, if you'll try to be smarter" gfadvm

View Roger Clark aka Rex's profile

Roger Clark aka Rex

6940 posts in 4002 days

#14 posted 02-17-2012 02:06 AM

That is a real shame, especially as a gift you could choose for yourself. It seems that all the honesty has gone out of ANY company selling ANYTHING, they’ll do anything to take your money.
I have always steered away from buying unseen or untouched lumber, even though I don’t have any exotic types I can never actually trust what companies selling products online say about their offerings. The good vendors are outnumbered by the fly by nights.
You need to take them to task over the crap they sold you, it may help them become more aware that it’s not the way to have customers.

-- Roger-R, Republic of Texas. "Always look on the Bright Side of Life" - An eyeball to eyeball confrontation with a blind person is as complete waste of Time.

View Dusty56's profile


11854 posts in 4255 days

#15 posted 02-17-2012 02:49 AM

If you bend over and take it from them , then they will keep doing it to others…Stand up for your daughters sake , if not for yourself !!

-- I'm absolutely positive that I couldn't be more uncertain!

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