Disappointed With Hearne Hardwoods

That’s all they said? “Sorry?” No offer to make things right?

-- "hold fast to that which is good"

know your pain
i used to be able to walk into the store
and buy what i liked

now there isn’t one exotic wood store
in all of the state

and buying online
is so expensive
all i can afford
is blah wood

cookwoods used to show pictures of every board
but they changed their site
so you don’t get to look at them anymore

but they do treat you well
and you can talk with the nice lady there too

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

Did you ask for a refund? If not, perhaps you should. Warped, twisted wood is unacceptable.

We need to give Hearne a chance to make this right. If they don’t, we need to spread the word about them.

-- Jim Maher, Illinois

at least they could credit your account by 10% or do something…

I purchase oak, walnut, cherry from Wall Lumber all the time and 95% of the wood they send me I am happy with.

I would demand replacement wood or a refund, or if you can live with the defects, a significant discount.
I have to buy 90% of my wood online, so if I have an issue like that I would not be happy, and I would make sure the outfit I purchased the lumber from knows that.

I’ve purchased from bell forest a lot and have great experiences all around.
Rockler too, and even ebay.

And +1 on spreading the word if they don’t make this right.

-- He who dies with the most tools... dies with the emptiest wallet.

I am about an hour and a half from Wall Lumber and it is worth the trip. I just had them delivery some alder because it was just to big of an order to do by myself, and every piece looks great. As for ordering online, I have always been afraid to, just because of what has happened to you Andy. I hate that it happened to you and I hope they make things right.

-- JoeyG ~~~ http://www.facebook.com/JHGWoodWorks

The amazing think about Wall lumber is you have to CALL them and a PERSON answers the phone and takes your order.

LOVE WALL LUMBER!

Thanks for the heads up, till they make it right they are off my list.

-- Ken, USAF MSgt, Ret.

I have had a lot of luck with chad over at CR Muterspaw http://www.crlumber.com/ In some cases the wood is cheaper and easier from them even after you include shipping from buying locally. they have bulk packs which are great for stocking up the lumber rack but you can also buy individual boards or matching boards for specific projects.

If you asked for them to make it right, and they’ve said tough shit, then I’d consider filing a complaint with the BBB that’s what they are there for.

-jeremy

-- Easy to use end grain cutting board designer: http://www.1024studios.com/cuttingboard.html

sorry to hear of a bad deal like this. knowing your daughters meant well, and to have something like this happen. I think I would call Hearns back and try to talk to someone higher up. maybe, if they are decent at all, they’ll do something for ya. it’s a bummer tho

-- Roger from KY. Work/Play/Travel Safe. Keep your dust collector fed. [email protected]

Andy, If I were you I would call and complain and ask for a refund including shipping costs…or ask for replacement. Sometimes you have to be the “squeaky wheel” in order to get heard and get satisfaction.

Andy, truly sorry something like this happened to you. I’ve had a few bad experiences buying on the Net. But advantage is on your side. I would email them instead of calling. Email puts what you say and their response in writing. Later on, depending on the outcome, you can post on Twitter or FaceBook, but tell that you’re about to do so. And because the Net is so huge, a negative blog from a badly treated customer can do them a whole lot of damage which, if they are good businessmen, they’ll make it right by you. I would tell them to send you an UPS Call Tag which will ship the stuff back to them w/o costing you the return freight. Then demand that unless they replace the merchandise, you are prepared to to post a report with WWW , LJ, the BBB and whoever you can think of. Sometimes the error is made by a small guy on the totenpole, but the head guy is the one to contact. It’s his business you can hurt – the little guy could care less. Don’t call, Andy – email. I see Hearn’s ads in most wood related magazines. I can’t imagine them pulling something like this and think they can get away with it.

-- LittlePAW - The sweetest sound in my shop, next to Mozart, is what a hand plane makes slicing a ribbon.

Thanks for all the support my friends. I feel like they just thought this dumb ‘Okie’ wouldn’t know any better and accept whatever they sent. I have no desire to get in a long distance confrontation with them. I’ve learned my lesson and will find wood locally that I can see before I buy. If theycontact me I’ll be sure to let you all know what they say. I’m probably wrong but I feel like the ball’s in their court. I called and expressed my dismay. If they are on the up and up they will make some attempt to rectify the situation. This order involved $350 which I’m sure is nothing to them so they don’t care if I’m happy or not. This was a suprise or I would have warned my girls against dealing with those above the Mason Dixon line.

-- " I'll try to be nicer, if you'll try to be smarter" gfadvm

That is a real shame, especially as a gift you could choose for yourself. It seems that all the honesty has gone out of ANY company selling ANYTHING, they’ll do anything to take your money.
I have always steered away from buying unseen or untouched lumber, even though I don’t have any exotic types I can never actually trust what companies selling products online say about their offerings. The good vendors are outnumbered by the fly by nights.
You need to take them to task over the crap they sold you, it may help them become more aware that it’s not the way to have customers.

-- Roger-R, Republic of Texas. "Always look on the Bright Side of Life" - An eyeball to eyeball confrontation with a blind person is as complete waste of Time.

If you bend over and take it from them , then they will keep doing it to others…Stand up for your daughters sake , if not for yourself !!

-- I'm absolutely positive that I couldn't be more uncertain!