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Forum topic by gbarnas posted 11-24-2021 05:23 PM 380 views 0 times favorited 7 replies Add to Favorites Watch
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gbarnas

20 posts in 63 days


11-24-2021 05:23 PM

Topic tags/keywords: tool purchase seller reference

I’ve been shopping around for some parts to upgrade my shop. I found a tool on eBay for a fair price (new) that ships from a site in Escondido, CA. When searching for the same part number on the Internet, I found it for about $40 less from toolorbit.com (also in Escondido, CA). Both offer free shipping. The eBay vendor has a good rating, but searching for reviews on toolorbit.com show lots of poor reviews, but all from the 2014-2017 time-frame. Ignoring reviews on their own site, there’s one independent site that has more recent reviews from the past 18 months or so. Most are 4-5 stars, a few 2-3-stars that seem more about having orders cancelled due to unavailability (would you rather they keep your $$ indefinitely?) or related to shipping damage. Tool Orbit also sells on Amazon and has good ratings, but prices are higher than direct. Factoring in eBay or Amazon seller fees and an extra 5% Black Friday discount on the direct site, the prices do seem in line.

Has anyone here had any recent experience with them? Worth taking a chance? Haven’t seen anyone mention them in some time.

Thanks for the feedback!

-- Glenn, Jersey Shore, NJ


7 replies so far

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cebfish

185 posts in 3969 days


#1 posted 11-25-2021 03:26 PM

I just order a planner part last week from toolpartspro last week . Ebay add said they had 2 in stock but the add is wrong they are saying 2 to 3 weeks. they have to order it from dewalt. They are from the same city in CA. Probably the same company. Just looked at toolorbit web site they have an add for toolpartspro on it. I am not happy about their service

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CaptainKlutz

5013 posts in 2775 days


#2 posted 11-25-2021 09:23 PM

ToolOrbit is a marketing extension of a very small brick and mortar WW store called Toolmart in Escondido, CA. Have physically been in the store, and ordered parts from both companies online several times. The store is very small, but packed to rafters with all kinds of no-name discount tools, plus a few big OEM brands at retail prices.

IMHO – They are same as all the other small online parts companies.
You get what you pay for!

They have a small number of common parts on hand, but 99+% are sitting in mfg warehouse. The lead times at ToolOrbit and Toolmart have been similar to mmtoolparts in Utah or ereplacementparts when they have to order from mfg – much longer than anyone desires. If you can not tolerate a long lead time, don’t use them as supplier.

If you read bad review about lead time, or shipping damage; can mostly ignore it. Customers don’t understand how they get the part(s). Toolmart orders the part from mfg, and either has it shipped to them with a weekly order (small stuff), or has it dropped shipped by mfg (large items). The double ship process requires 3+ weeks: one week to order from mfg, one week to get shipped to Toolmart, and one week to get shipped to customer. Have had several small orders take 5-6 weeks when there is stock delay at mfg.

When there is shipping damage, you experience the primary negative result of ordering the part from cheapest source. Toolmart has to file a damage claim, and then order replacement parts all over again. If the part shipped from mfg, there is a couple week delay before ordering a replacement; as they pass around the 3rd party insurance paperwork. It is long, excruciating process.

The complaints about orders being cancelled are real. It is possible that a part is out of stock and has been discontinued by mfg; between time you order from them, and they order from mfg. Had one order cancelled with a cryptic email, order cancelled. Had to call them to learn the actual reason: mfg discontinued the part and was not accepting any orders for it.

Have found Toolmart to be unusual when buying Delta parts as they occasionally list discontinued items, where there is still some inventory hiding inside Delta warehouse. Bought a Unifence short rail with a heavy discount recently, and it had been discontinued for couple years. They also seem to know when Delta has received more Unisaw disappearing splitters, before anyone else. Couple of times, they have been the only source for certain parts; except calling Delta or Jet directly and paying a higher price.

Overall, I’d give a Toolmart/ToolObit a neutral 3-1/2 star rating.
When parts are in stock in Kalifornia, service is fast and convenient. When parts are at mfg, you must have patience. Biggest complaint is the site does not do a great job telling you how long it will take to get parts. If there is holiday between order and receipt, or supply chain issues; the lead times are optimistic. There is also no communication or order status updates in the process. All you learn is order placed, and then order shipped. Like everyone else with free shipping, they use the cheapest shipping method available. Most of my small parts orders have been shipped via USPS parcel post. Despite the drawbacks, I buy from them a couple times a year in support of my machine rebuilding hobby.

Hope this helps.

-- If it wasn't for bad luck, I wouldn't have no luck at all, Doom, despair, agony on me… - Albert King - Born Under a Bad Sign released 1967

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SMP

4946 posts in 1186 days


#3 posted 11-25-2021 11:24 PM

Oh interesting, i have been to Toolmart as I live about 40 minutes away. I used to work nearby long long ago and back in the day they had the best prices on bare bone tools like Makita drills, if you wanted just the drill and didn’t want to buy a whole set. The big box stores only carried the sets.

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CaptainKlutz

5013 posts in 2775 days


#4 posted 11-26-2021 12:52 AM

Oh interesting, i have been to Toolmart as I live about 40 minutes away. – SMP
TBH – It’s been several years since I visited the store front. The inventory I most noticed was a eclectic mix of off brand (Horror Freight like) tools/accessories and OEM power tool brands. The seem to have best everyday prices on BigHorn DC fittings, compared to Amadud.

Used to make annual trip during kids school break to SoCal visiting ALL the theme parks with kids. Wife was kind and didn’t require me to enter Lego-land. I spent my free day wood shopping at Tropical Exotic Hardwoods (TEH) in Carlsbad, and visiting the local WW suppliers like Toolmart.
Wished I lived closer to TEH. Their Black Friday sale has some interesting bargains. :-)

-- If it wasn't for bad luck, I wouldn't have no luck at all, Doom, despair, agony on me… - Albert King - Born Under a Bad Sign released 1967

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SMP

4946 posts in 1186 days


#5 posted 11-26-2021 01:05 AM


Oh interesting, i have been to Toolmart as I live about 40 minutes away. – SMP TBH – It s been several years since I visited the store front. The inventory I most noticed was a eclectic mix of off brand (Horror Freight like) tools/accessories and OEM power tool brands. The seem to have best everyday prices on BigHorn DC fittings, compared to Amadud.

Used to make annual trip during kids school break to SoCal visiting ALL the theme parks with kids. Wife was kind and didn t require me to enter Lego-land. I spent my free day wood shopping at Tropical Exotic Hardwoods (TEH) in Carlsbad, and visiting the local WW suppliers like Toolmart.
Wished I lived closer to TEH. Their Black Friday sale has some interesting bargains. :-)

- CaptainKlutz

That place is great! I was camping in Carlsbad right nearby last weekend. But i have already spent my wood budget for the month :)

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cebfish

185 posts in 3969 days


#6 posted 11-27-2021 12:52 PM

The problem is the ebay listing said they had 2 in stock. to me when a company lies to a customer it pisses me off

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gbarnas

20 posts in 63 days


#7 posted 11-27-2021 02:54 PM

Thanks for all the feedback. I’m not in a hurry, so I’ll take the chance with them. I’ll share the experience later.

-- Glenn, Jersey Shore, NJ

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