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Amazon Warning - broken stones

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Forum topic by AGolden posted 09-01-2021 11:57 PM 745 views 0 times favorited 18 replies Add to Favorites Watch
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AGolden

140 posts in 579 days


09-01-2021 11:57 PM

Topic tags/keywords: tools sharpening amazon

Let me lead off with “I should have seen this coming” but just for everyone else’s benefit here goes:

I had a gift card to Amazon and I needed some new stones so I ordered one thinking it would ship properly packaged and handled. Wrong. just got the package, the only packaging amazon put on was a thin plastic bag, no box, no bubble wrap. I am not sure what the total process flow is or if it would have been different had i ordered a few other things at the same time but I think I learned my lesson.

It might take longer to get but I would rather order from LeeValley or another website anyway, and they will at least pay attention to what they are shipping.

PSA: don’t be me :-)


18 replies so far

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TravisH

782 posts in 3179 days


#1 posted 09-02-2021 12:34 AM

I wouldn’t be too worried. We have had 1000’s of packages delivered to the house over the years and only a few times have had broken items and all were replaced typically arriving the following day.

Overall with the fast delivery and lower prices just a minor inconvenience.

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Desert_Woodworker

8182 posts in 2459 days


#2 posted 09-02-2021 01:11 AM



I wouldn t be too worried. We have had 1000 s of packages delivered to the house over the years and only a few times have had broken items and all were replaced typically arriving the following day.

Overall with the fast delivery and lower prices just a minor inconvenience.

- TravisH

-Ditto-

-- Desert_Woodworker

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BugeyedEarl

12 posts in 51 days


#3 posted 09-02-2021 01:45 AM

Coincidentally, I just received a 7” Norton wheel from Amazon for my pedestal grinder today. Luckily I didn’t find any damage, and it rings nicely, but the little string of inflatable bags they normally use were completely flat, it didn’t look like they ever got filled.

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SMP

4836 posts in 1150 days


#4 posted 09-02-2021 04:40 AM

A lot of times now on Amazon, things are drop shipped from other partner companies. Be sure to look at who is selling and who is shipping and check the return policy. I‘ve gotten stuck with a few items recently cause i had gotten used to the old policies they had where they sold and shipped everything

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Fred Hargis

7232 posts in 3738 days


#5 posted 09-02-2021 10:28 AM



A lot of times now on Amazon, things are drop shipped from other partner companies. Be sure to look at who is selling and who is shipping and check the return policy. I‘ve gotten stuck with a few items recently cause i had gotten used to the old policies they had where they sold and shipped everything

- SMP

What he said, I’ve never had a problem with something Amazon ships, but quite a few problems from the 3rd party sellers. That Chinese type on the paper makes me think this may have been one of those sellers. But as others mentioned, if it was Amazon they will make it good.

-- Our village hasn't lost it's idiot, he was elected to congress.

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Redoak49

5392 posts in 3233 days


#6 posted 09-02-2021 01:10 PM

Sorry it happened but Amazon makes it easy to return things.

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therealSteveN

8882 posts in 1818 days


#7 posted 09-02-2021 01:34 PM

Will only buy from Amazoo now if it clearly says free ship, free return, prime. Then I still take a screen grab, to keep to send them if/when they note an error, and change it, then try to act like it was me who misread.

Having had more than my share of mess ups with the Golden seller of fine crap.

Agree with Fred completely. Never will I buy from one their many, vague, 3rd party sellers, who they side with every time.

-- Think safe, be safe

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SMP

4836 posts in 1150 days


#8 posted 09-02-2021 01:50 PM


A lot of times now on Amazon, things are drop shipped from other partner companies. Be sure to look at who is selling and who is shipping and check the return policy. I‘ve gotten stuck with a few items recently cause i had gotten used to the old policies they had where they sold and shipped everything

- SMP

What he said, I ve never had a problem with something Amazon ships, but quite a few problems from the 3rd party sellers. That Chinese type on the paper makes me think this may have been one of those sellers. But as others mentioned, if it was Amazon they will make it good.

- Fred Hargis

Yeah the other issue with those 3rd party sellers in China is they sell a lot of knock-offs/grey market stuff. I always read through reviews to see what people are getting. Almost bought some phone cases that ended up being fake and peoples phones were breaking.

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mtnwalton

106 posts in 2270 days


#9 posted 09-02-2021 02:41 PM



Sorry it happened but Amazon makes it easy to return things.

- Redoak49

+1

View squazo's profile

squazo

303 posts in 2889 days


#10 posted 09-03-2021 03:26 PM

I had amazon help me out once or twice. stuck it too the seller when they refused to help and helped me alot.

View Kelly's profile

Kelly

3797 posts in 4189 days


#11 posted 09-03-2021 04:54 PM

I am getting better about screen shots (“PrtScn) too for the reasons you stated.

Amazon, now that its owners are beyond mere filthy rich, is going down hill in many ways.

More and more, you cannot rely on reviews. Often, careful reading reveals the review didn’t even belong on the page for the item you are considering. This is a VERY common problem and seems to be growing by the day.

Too, it’s sad the remarks feature was killed. It was there we, often, learned much. For example, if someone used a 36 volt, DC controller to regulate power to an AC motor, it was pointed out. Many times, solutions to problems, or methods of using an item were provided there.

Ignored by the Zon was, the idiot responses – “I don’t know,” which wasted a lot of space.


Will only buy from Amazoo now if it clearly says free ship, free return, prime. Then I still take a screen grab, to keep to send them if/when they note an error, and change it, then try to act like it was me who misread.

Having had more than my share of mess ups with the Golden seller of fine crap.

Agree with Fred completely. Never will I buy from one their many, vague, 3rd party sellers, who they side with every time.

- therealSteveN


View GR8HUNTER's profile (online now)

GR8HUNTER

8990 posts in 1957 days


#12 posted 09-03-2021 05:03 PM


Sorry it happened but Amazon makes it easy to return things.

- Redoak49

+1

- mtnwalton

+2 :<))))))))))

-- Tony---- Reinholds,Pa.------ REMEMBER TO ALWAYS HAVE FUN :<))

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Ocelot

3412 posts in 3882 days


#13 posted 09-03-2021 06:20 PM

We now can do returns at Kohls dept. store. There is an Amazon return desk in the back of the store. I don’t think you even have to print a label – not sure about that.

-- I intended to be a woodworker, but turned into a tool and lumber collector.

View Kelly's profile

Kelly

3797 posts in 4189 days


#14 posted 09-03-2021 10:05 PM

Yep. Did a drop off at a UPS store and all I had to do was hand them the closed box with a phone picture of the dohicky. The lady, annoyed by my ignorance (oddly, I didn’t mock hers about her lack of knowledge on the many things I’m learned in), pointed out it all goes into a box that goes back to Amazon.

I’m guessing it doesn’t get restocked and just goes out the door into the trash or sold in a surprise box.

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LeeRoyMan

2158 posts in 971 days


#15 posted 09-03-2021 10:10 PM

Truth be told, can’t even be sure it wasn’t broke before Amazon got it.
You just don’t know.
Hard to blame them without actually knowing, at least they will cover it no matter.

showing 1 through 15 of 18 replies

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