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This is a rant about quality in the workmanship I’ve seen recently.

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Forum topic by awsum55 posted 04-05-2021 09:10 PM 286 views 0 times favorited 12 replies Add to Favorites Watch
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awsum55

945 posts in 1567 days


04-05-2021 09:10 PM

I’m one that signs my work because I am proud of what I’ve accomplished and I’m not afraid to take responsibility. I’ve noticed lately that there is very little quality control in companies lately. Here is what I have experienced in the last month or so.

1.- Bought a 16/32 SuperMax drum sander. Had a strange ticking sound, sent a video to SuperMax tech support and they had to send a replacement. The customer service was excellent and they let me keep the damaged one until the new one came, and then they picked up the bad one. Although they solved my problem, I still had to go through setting up a new one again.

https://youtu.be/D-VUzaEtW1M

2.- Bought a INCRA 1000SE and it arrived with a bent bar, so it would not sit below my table and the wood rocked on the table. I complained to customer service and they sent me a new bar, no problem. Unfortunately that one was also bent. They were going to send me another one and I told them I would fix it myself. I had to sand off the metal on both ends so the bar would sit below the table.

https://youtu.be/-0KWm0HYMJQ

3.-To compensate me SuperMax gave me a $25 gift card for their tool site. I used it to buy a $35 iGaging angle cube. When it arrived I used it a few times and noticed it would fluctuate back and forth without anyone touching anything. I could also move the wheel on my TS and the read out doesn’t change until the wheel is moved about 25º. They claim the resolution: 0.05 degrees. They told me they would send me a replacement, but I haven’t seen it yet.

https://youtu.be/LN0QeLqJ5Ao

4.- Bought a new refrigerator and it came with the door opening on the wrong side (I was aware it came that way) so I had to change it over. When I removed the pin to flip it to the other side the threads were galled and pulled out with the pin when I removed it. So I had to tack weld the pin back on and wait for a replacement and then do it all over again.

5.- My next purchase was 4 24” Bessey K clamps from Rockler. 2 worked and 2 didn’t. I called Bessey and they walked me through how to disassemble the head unit and they determined that 2 were faulty. They are sending me 2 new heads and asked if I would return the bad ones so they could investigate the problem. I agreed and they told me they would send me a couple of small trigger clamps to offset the cost of shipping. They will send them once they get the damaged ones back.

https://youtu.be/1StGbT895jk

6.- The last thing I purchased was a gaming computer for my son’s birthday and graduation from high school. He set it up and started to play his games. Within the hour he noticed a big slow down and his games wouldn’t run. So he spent several hours over many days talking to tech support and they determined it was faulty and sent him a special box to send it back to HP. Now he is without his present for approximately the next 2 weeks.

I’m starting to think very few companies really strive for quality control. Have you all experienced the same kind of thing or am I just unlucky lately?

-- John D, OP, KS


12 replies so far

View CWWoodworking's profile (online now)

CWWoodworking

1678 posts in 1237 days


#1 posted 04-05-2021 09:24 PM

Probably a combination of both.

QC is not very high right now for most products.

Most companies are trying to figure out where to stick a computer or motor where it really doesn’t belong. And do it fast as possible cause the fad will be over soon.

An example is new vehicles. They have computers and motors on everything. I hate it. Give me more reliability and fuel mileage. My kids don’t need a motor to open the minivan door. They have arms.

I’ve learned to be a little more selective with purchases and just be happy with what I have.

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987Ron

850 posts in 375 days


#2 posted 04-05-2021 09:37 PM

+1 on both of you. One of the reasons I try to find country of origin on things, especially food. Try my best to keep to USA. Hard to do.

-- Ron

View DevinT's profile

DevinT

367 posts in 25 days


#3 posted 04-05-2021 09:46 PM

Bought a $500 portable air conditioner and it leaked freon all over. The replacement had a bent radiator but held its charge. It took 2 replacements to get one that could pass a visual inspection. Still working on the housing for it, so haven’t turned it on yet, but I ponied up for a 3 year warranty through a company I trust to replace it should it not work when I turn it on (seeming how the manufacturer only warranties it for 6 months). The housing I am making for it is rather complex, and I’m at about the 6 month mark now—the manufacturer’s warranty isn’t nearly long enough these days.

-- Devin, SF, CA

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pottz

16318 posts in 2043 days


#4 posted 04-05-2021 09:58 PM

dang john ive had some defective stuff but not that bad.your bad luck has bad luck.but i agree quality control these days is bad.

-- working with my hands is a joy,it gives me a sense of fulfillment,somthing so many seek and so few find.-SAM MALOOF.

View CWWoodworking's profile (online now)

CWWoodworking

1678 posts in 1237 days


#5 posted 04-05-2021 10:14 PM

We built a house about 3 yrs ago.

Appliances-
Oven circuit board
Microwave door
Dryer door
Fridge leaked

Garage doors have been serviced 2x and 2 panels have been replaced.

But hey, I can sinc my phone with the dryer and I can open/close garage doors with an app.

View pottz's profile

pottz

16318 posts in 2043 days


#6 posted 04-05-2021 10:24 PM



We built a house about 3 yrs ago.

Appliances-
Oven circuit board
Microwave door
Dryer door
Fridge leaked

Garage doors have been serviced 2x and 2 panels have been replaced.

But hey, I can sinc my phone with the dryer and I can open/close garage doors with an app.

- CWWoodworking


which means someone can hack your opener and steal all your tools -lol. damn i think mine has that feature too.

-- working with my hands is a joy,it gives me a sense of fulfillment,somthing so many seek and so few find.-SAM MALOOF.

View CWWoodworking's profile (online now)

CWWoodworking

1678 posts in 1237 days


#7 posted 04-05-2021 10:30 PM


We built a house about 3 yrs ago.

Appliances-
Oven circuit board
Microwave door
Dryer door
Fridge leaked

Garage doors have been serviced 2x and 2 panels have been replaced.

But hey, I can sinc my phone with the dryer and I can open/close garage doors with an app.

- CWWoodworking

which means someone can hack your opener and steal all your tools -lol. damn i think mine has that feature too.

- pottz

Heck no, shop door is old school. I don’t know who would steal in my neck of the woods. I don’t think there has been a robbery in my town in at least a year.

View BurlyBob's profile

BurlyBob

8740 posts in 3324 days


#8 posted 04-05-2021 11:15 PM

Daughter bought a washer dryer set in the next town 46 miles away. Due to weather road closures and employees quitting it took over a month to deliver. I had to install both. Daughter said that from eh very first moment they were both making grinding noises. I had to return both, but I got a full refund. She ended up buying local with no problems and they installed.

View Craftsman on the lake's profile

Craftsman on the lake

3821 posts in 4496 days


#9 posted 04-05-2021 11:56 PM



We built a house about 3 yrs ago.

Appliances-
Oven circuit board
Microwave door
Dryer door
Fridge leaked

Garage doors have been serviced 2x and 2 panels have been replaced.

But hey, I can sinc my phone with the dryer and I can open/close garage doors with an app.

- CWWoodworking

On a phone made in China!

-- The smell of wood, coffee in the cup, the wife let's me do my thing, the lake is peaceful.

View Craftsman on the lake's profile

Craftsman on the lake

3821 posts in 4496 days


#10 posted 04-06-2021 12:01 AM

I’ve ordered a ton of stuff this pandemic winter. The only thing that had an issue was a drone someone got me for Christmas. But it was replaced quickly by Amazon. I’m not advertising for themhere. And some of the stuff you ordered isn’t an online type of thing, but for those who have Amazon prime and for anything that does come from Amazon it’s usually a no questions asked and a free return label to print. And yes I know you need to read the fine print. I try to order the stuff that says ‘sold and shipped by Amazon’. Heck, you can just say I don’t like the color and they’ll take it back.

-- The smell of wood, coffee in the cup, the wife let's me do my thing, the lake is peaceful.

View BB1's profile (online now)

BB1

2088 posts in 1906 days


#11 posted 04-06-2021 01:51 AM

I feel like I sort of expect something to be wrong with most purchases – low expectations mean less disappointment perhaps? I feel bad for you John as that really is a long list in a short time. No one compensates for the lost time in setup and redoing the setup, and hassle of returning/shipping.

View awsum55's profile

awsum55

945 posts in 1567 days


#12 posted 04-06-2021 04:35 AM



No one compensates for the lost time in setup and redoing the setup, and hassle of returning/shipping.

- BB1

Exactly, I’m worn out trying to get what I paid for. It shouldn’t be this hard.

-- John D, OP, KS

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