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Forum topic by DevinT posted 04-02-2021 06:10 PM 318 views 0 times favorited 24 replies Add to Favorites Watch
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DevinT

781 posts in 50 days


04-02-2021 06:10 PM

Topic tags/keywords: bugs pulse

It took me a while to figure out what was happening and how to replicate it, but …

Every time I have read all my watched pages, the Pulse page stops working (complains about application error and you get nothing). Some observations:

1. The Pulse page and Pulse footer both remember the filter you have applied (e.g., “All Activity” vs “New Posts & My Watchlist”)
2. The error only seems to happen (or at least at increased rate) when my filter is set on “New Posts & My Watchlist”
3. I can replicate the error simply by reading all new posts on every watched forum entry (it is not necessary to read all new posts, just those associated with the entries you are watching)
4. The pulse footer on each page is not affected, only the pulse page
5. The moment a new post is made on one of the posts you are watching, the problem goes away and the pulse page works again
6. There can be new posts on forum entries that you are not watching and this has no effect on the pulse page (when you start getting the error, it will continue until someone posts on one of your watched forum entries).
7. There can be new forum entries published and this also has no effect on the pulse page (it still continues to produce an application error whilst all your watched forums are read)

I am new around here and don’t know enough about whom works on the code (Cricket?), so don’t know who to contact about getting this resolved.

-- Devin, SF, CA


24 replies so far

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DevinT

781 posts in 50 days


#1 posted 04-02-2021 06:16 PM

Correction, there is one additional step required to break the Pulse page.

After you have read all the new posts on every watched forum entry, go visit one unwatched forum.

Then go back to the pulse page and it will be broken until someone posts a new comment on one of your watched forum entries.

The work-around, while the pulse page is broken for you, is to go to any page that has the forum footer which is always functional, albeit limited in functionality.

-- Devin, SF, CA

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DevinT

781 posts in 50 days


#2 posted 04-02-2021 06:18 PM

Here is a photo of the broken pulse page

-- Devin, SF, CA

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987Ron

1098 posts in 399 days


#3 posted 04-02-2021 06:21 PM

I also Have a problem. Mine is with large blank spaces haivng recently appeared. I too know who to contact or how to resolve the problem.
Sent messages to Cricket and to contact us. So far no replies.

Be nice if there was as much help for problems with the site as there is overseeing of content.

-- Ron

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DevinT

781 posts in 50 days


#4 posted 04-02-2021 06:23 PM

I get blank spaces if I am on mobile. I rotate the phone into landscape and they go away. Not ideal, but it’s something.

-- Devin, SF, CA

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Dave Polaschek

7460 posts in 1665 days


#5 posted 04-02-2021 06:23 PM

Nobody works on the code. It’s basically encased in amber, like a prehistoric mosquito, and if someone were to crack it open, we would soon be eaten by velociraptors. Note: not kidding.

Cricket is the site admin to whom you can report problems, but she’s mostly busy stomping spammers. And viewing a pulse page which contains deleted spam (there were a bunch this morning) causes an application error. It’s the way of the code here.

-- Dave - Santa Fe

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Madmark2

2659 posts in 1671 days


#6 posted 04-02-2021 06:32 PM

This is an app from Verticalscope Inc. (or so it says at the bottom of the page.) Contact them to fix the codebase.

Also its not really a hard bug, just a clumsily handled exception. The app can’t show entries when there aren’t any which explains why its “stuck” until a new post happens. It just should handle the “no records found” exception better.

-- The hump with the stump and the pump!

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987Ron

1098 posts in 399 days


#7 posted 04-02-2021 06:33 PM



Nobody works on the code. It’s basically encased in amber, like a prehistoric mosquito, and if someone were to crack it open, we would soon be eaten by velociraptors. Note: not kidding.

Cricket is the site admin to whom you can report problems, but she’s mostly busy stomping spammers. And viewing a pulse page which contains deleted spam (there were a bunch this morning) causes an application error. It’s the way of the code here.

- Dave Polaschek

Sad!

-- Ron

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splintergroup

5131 posts in 2305 days


#8 posted 04-02-2021 06:37 PM

There is a problem with seemingly a “rogue” entry that will cause a page to not load (w/same error msg.). I say rogue because as more entries are added, the broken page gets pushed further down the line. This has been evident the past few days and the broken page is now in about the double digit page numbers.

If the past repeats, the problem will have drifted off into oblivion in a few more days.

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987Ron

1098 posts in 399 days


#9 posted 04-02-2021 06:49 PM

Have sent a message to [email protected] at their contact us listing. Madmark2 suggestion, thanks.
We shall see if anything happens.
Will post results

-- Ron

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CaptainKlutz

4450 posts in 2577 days


#10 posted 04-02-2021 06:52 PM

BTDTGTTS

LJ software has the wonderful feature, some might call it a bug?

Anytime admin removes spammer profile from database, AND
the spammers posts are linked into your pulse filter settings because you read the spammers post that was deleted (and was last post in thread); you get application error as software attempts to apply your filters.

One way to fix the pulse errors is by waiting. As more posts are made, and the post missing a valid profile is no longer accessed and the application error stops.
You can accelerate the fix by changing your pulse filter to 7 days, instead of default 30 days. Can also remove the application error by opening the thread previously containing the spammers post, and reading new messages in that thread; which updates your read post count used by pulse page. This only works if thread is active.

Same thing happens with private messages occasionally.
If Admin does not get all the messages sent by spammer removed from the database, once the profile is locked/removed; your message from spammer is orphan; which generates an application error trying to open PM. Once you receive new PM that pushes the orphan PM out of top position, your message box starts working again.

+1 Nobody works on LJ code.
Verticalscope manages over 1000 sites with only 200 staff. Admin has posted they are not updating the existing software. There is rumor from some folks on LJ that moderate on other Verticalscope site; that Verticalscope is developing a new forums software package; and this might be rolled out to Lumberjocks. At least a year has passed since this shared? :(

-- If it wasn't for bad luck, I wouldn't have no luck at all, Doom, despair, agony on me… - Albert King - Born Under a Bad Sign released 1967

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DevinT

781 posts in 50 days


#11 posted 04-02-2021 07:06 PM

Wait, so LJ is a hosted solution? Nobody from the LJ community hosts the site on their own equipment?

I did happen to notice that when you upload a picture it becomes a URL into Amazon S3, so that definitely would be some evidence that the entire site is hosted on Amazon, though I didn’t necessarily draw the conclusion that hosting the site was through another provider.

I think I had discounted the notion that someone pays to have a company provide LJ and instead thought it was a bespoke development because of the 1990’s look-and-feel (which I adore, btw).

-- Devin, SF, CA

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CaptainKlutz

4450 posts in 2577 days


#12 posted 04-02-2021 07:47 PM

Wait, so LJ is a hosted solution? Nobody from the LJ community hosts the site on their own equipment? – DevinT
It’s worse than you want to know.

Lumberjocks is owned by a company that focuses on buying websites, and making money by traffic driven to see the advertising. They pay Amazon for hosting services from advertising revenue.
They have zero interest in wood working, and own all kinds of different sites.

IMHO – the only reason they are even considering updating old forum software, is because smart folks know to turn off the 3rd party links; which stops advertising from being loaded and they don’t get paid.
I predict in (near?) future, that just like the newspaper and other free content sites; we will soon get a pop up notice you have to enable 3rd party links to allow the advertisements and/or tracking; else the site is disabled for your browser. I desperately want to be wrong on this prediction. :(

Cheers!

-- If it wasn't for bad luck, I wouldn't have no luck at all, Doom, despair, agony on me… - Albert King - Born Under a Bad Sign released 1967

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Redoak49

5244 posts in 3072 days


#13 posted 04-02-2021 08:05 PM

I have tried a lot of woodworking forums and like LJ the best. I like format with projects, blogs, reviews and actual forum. This site has more projects posted than any other.

I could find things to complain about but why? I just do not understand spending time to cause the pulse feature to have an error.

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DevinT

781 posts in 50 days


#14 posted 04-02-2021 08:29 PM

I am a software engineer, like my mother was. It is in my nature that when I find a problem that I do not understand to try and create “replication steps” so that someone that is familiar with the code (sometimes me) can replicate the bug in a way that they are able to understand how to fix it.

To be honest, it effects me on a daily basis. I have only been on LJ for 8 days and with exception of the first 2 days, every single day the pulse page is broken (sometimes for the entire day).

-- Devin, SF, CA

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CaptainKlutz

4450 posts in 2577 days


#15 posted 04-02-2021 08:35 PM

I have tried a lot of woodworking forums and like LJ the best. I like format with projects, blogs, reviews and actual forum. This site has more projects posted than any other. – Redoak49
+100

I could find things to complain about but why? I just do not understand spending time to cause the pulse feature to have an error. – Redoak49
Just an observation:
You will notice the person asking about forum error has 162 posts in 8 days on site, or 20 posts per day. They have also posted 12 projects. Welcome active folks like DevinT, and help them anyway I can.

IME – Engaged folks with spare time and some software knowledge, will dig to bottom of web problems hoping to help the site admin fix them. For sites I manage; appreciated it when community members took the time to debug software issues. If Verticalscope cared, or Cricket had power to change software; they would likely appreciate these kind of efforts too. But, YMMV

-- If it wasn't for bad luck, I wouldn't have no luck at all, Doom, despair, agony on me… - Albert King - Born Under a Bad Sign released 1967

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