Ridgid LSA Is Only A Gimmick

Not sure what the problem is… they said to bring it to a repair center for repair or replace. Pretty much every extended warranty I’ve ever seen asks the same. BTW: Wasn’t that saw recalled at some point for the arbors breaking when using a dado stack?

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

I have to agree with Brad. What did you want them to do?

-- Our village hasn't lost it's idiot, he was elected to congress.

Other than whining about the Ridgid service agreement, the point I was trying to make was that the Ridgid LSA is primarily a promotional tool. To avoid moving this very heavy saw, I was hoping that Ridgid would provide the parts and I would do the repair. Actually, I would not object to paying for them. But there are no parts available from Ridgid for this saw. So what good is the LSA if there are no parts? Still Ridgid wants the saw brought to a service center which would be a huge hassle for me. What is the service center going to do if they can’t get parts, not even a motor belt? I think my best bet is to get a granite epoxy kit and fix it myself which is what I think the service center would do. I was not expecting the table top to be replaced, maybe a solution for the chipping. Not sure what they would do about the belt since it’s not broken. I did think it was funny that Ridgid did not see a problem with me transporting a 500+ saw because it has 3” castors. Basically, my Lifetime Service Agreement has reached end of life. It would have been better if Ridgid had notified me that the LSA for my saw was terminated. Thanks for your input, greatly appreciated..

-- Paul

I think Home Despot has pretty much ruined Ridgid over the years, but I think their response here is entirely reasonable.

Of course it’s a promotional tool. All warranty’s are a promotional tools.

I don’t like ridgid tools. I’ve bought 5-6 over the years and none have held up. I don’t even look at them anymore when needing something. Same with Bosch routers. Tried 3 times. They’re dead to me too.

I think they had a battery replacement program too that was really hard to get satisfaction with. I’m foggy on the details now.

Well all above are correct. No matter what tool to claim LSA repair from any manufacturer you must get the tool to a service center. Obviously smaller tools can be shipped. But any brand has the same issue.
Now as far as the belt. Even if I could still get it from the tool company. It will always be cheaper, and probably easier to get it from a supply store like you did.
And as far as the granite crack. If it is small enough to use the granite patch epoxy then your right, maybe that is what the service center would do too. I have used it myself on a pretty large chip in the edge of my kitchen counter. and was very impressed with how good it came out. Honestly I can’t find the exact spot the patch is at now.
And yes, I would not haul a 500# saw to a repair center for a chip I could fix myself in that manner.
But, can it be fixed with epoxy? I mean if it were a larger enough chunk.
They did state that it would be replaced if it were a warrantied item that could not be repaired.

You will want to take this to a service center because it it can t be repaired it will be replaced as long as the issue you are having is identified as a warrantied issue.

- txsawyer

12 year old saw, I would patch it and keep going. Get ready to sell it because a Nnew saw is probably in your future anyway.

-- John

Yeah, a “service agreement” usually means that they will service it , either sending in or taking it to a Service center. Thats across many product types. I’ve never really seen a “mailed parts replacement agreement”, closest perhaps Craftsman ratchets when you would take it into Sears and they would give you a rebuild kit instead of replacing it.

I’ve had several batteries replaced free. Just took them to a local HD, filled out a form and they exchanged it on site. I have many Rigid tools but I guess I haven’t used them hard enough to need repairs. First thing I bought many, many years ago was a TS3650 with the cast iron top. Still going strong.

So Just a thought. Take some good photos and call that service center. tell them how far away you are and will they look at an email of the photos and advise on what how they want to handle it. With no parts, New table top. If they tell you they would epoxy patch it. (I would not mention that you are thinking of that.) Or maybe they say bring it in so we can give you a new saw. (Not likely)
Or the LSA is crap, and they say its wear and tare and your on your own. (that is what I actually suspect them to say.)
But you would have an answer without moving the saw.

-- John

Well, often when a tool is out of production and covered forever by a warranty, they replace the whole tool. I suspect you’ll never find out though…..and that’s fine, it’s your saw.

-- Our village hasn't lost it's idiot, he was elected to congress.

A) Yes it is just a sales tool /ploy like Hyundai’s 10yr / 1000 mile warrantee, and many health insurance policies – its all in the fine print
B ) I couldn’t disagree more with the requirement to return a failed tool to a service center for a product like this. Sony has the same rule on their TVs but anything over 60” is IN HOME SERVICE. Why because that makes sense when the point of the warrantee (for them) is to make things right vs to avoid paying and making the owner whole! To often companies intentionally throw as many obstacles in the way of paying a claim so as to avoid honoring the intent of the warrantee.
C) As for a company sending parts to me so that I can do the repair, I have had this happen and have been grateful for the opportunity to do so, so there are companies that will do this. There are times when this works out best for both parties involved.

What my father always said was – “the best warrantee is the one you never need to use”

-- Cheap is expensive! - my Dad

I’m not surprised that a granite saw top would chip. Especially on edges or corners.

-- Alaskan's for Global warming!

Since you are prepared to remove and replace the top yourself, could you remove the top and take just that into the service center?

-- "Join the chorus if you can. It'll make of you an honest man." - I. Anderson

I was wondering the same as Chuck. I would reply to the CS email and ask if it would be acceptable to just take the top to the service center.

I have to agree with others, I think Rigid is living up to the LSA unless the LSA states that they will service it in-home.

Make sure you don’t buy they LSA on your next refrigerator! ;-P

-- I collect hobbies. There is no sense in limiting yourself (Don W) - - - - - - - - Kenny in SW VA