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Ridgid LSA Is Only A Gimmick

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Forum topic by txsawyer posted 01-02-2021 05:37 PM 697 views 0 times favorited 16 replies Add to Favorites Watch
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txsawyer

11 posts in 2468 days


01-02-2021 05:37 PM

I bought a Ridgid R4511 granite top table saw in 2009 and received an LSA for it. This saw was discontinued shortly after my purchase but the LSA has not changed. The saw actually has work pretty well for me over the years. Recently, I noticed chipping along the edge of the left miter slot and the motor belt needed replacing. These are items that Ridgid claims are covered under the LSA. Seems to me that the belt is a “normal wear part” and the miter slot chipping is a “defect”. I searched the online Ridgid parts store for the belt, “out of stock” “no longer available”. However, I found a replacement belt at a local auto parts store. The results are the same for the table top. Basically, they have no parts for this saw because it’s been discontinued but the LSA is valid. So I contacted Ridgid Support via email, the following are the contents of the email:
To Ridgid Support

I have an LSA for my Ridgid R4511 granite top table saw. The left hand miter slot is chipping causing work pieces to drag and I’m concerned that larger pieces will come off. The miter slot is still usable but with care. Normally, I would bring a Ridgid tool into Home Depot for repair but this saw weighs 500+ pounds making it impossible for me to move. What do you recommend that I do to get this saw repaired even though it has been discontinued?

Thank you for your help.

Reply From Ridgid Support

Thank you for choosing RIDGID. I am sorry that the table top on your saw is damaged. In order to use your LSA to have this repaired you will have to take the table saw to a service center. Luckily your saw is designed to have wheels at the bottom of it in order to assist with moving the tool. You will want to take this to a service center because it it can’t be repaired it will be replaced as long as the issue you are having is identified as a warrantied issue.

* I had to chuckle at their reply because fortunately for me, I have a 1/4 ton saw in my shop with these small wheels that I can us to somehow get it close enough to my SUV so that with the help of neighbors we can lift it in my vehicle and then drive 75 miles to the nearest service center. Bottom line is that the Ridgid LSA is simply a sales ploy. It might work for batteries, etc. but they have no intention of standing behind their products long term. So in the future I plan to skip Rigid and buy only quality tools. Lesson learned..

-- Paul


16 replies so far

View MrUnix's profile

MrUnix

8431 posts in 3214 days


#1 posted 01-02-2021 05:54 PM

Not sure what the problem is… they said to bring it to a repair center for repair or replace. Pretty much every extended warranty I’ve ever seen asks the same. BTW: Wasn’t that saw recalled at some point for the arbors breaking when using a dado stack?

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

View Fred Hargis's profile

Fred Hargis

6848 posts in 3508 days


#2 posted 01-02-2021 06:12 PM

I have to agree with Brad. What did you want them to do?

-- Our village hasn't lost it's idiot, he was elected to congress.

View txsawyer's profile

txsawyer

11 posts in 2468 days


#3 posted 01-03-2021 04:53 PM

Other than whining about the Ridgid service agreement, the point I was trying to make was that the Ridgid LSA is primarily a promotional tool. To avoid moving this very heavy saw, I was hoping that Ridgid would provide the parts and I would do the repair. Actually, I would not object to paying for them. But there are no parts available from Ridgid for this saw. So what good is the LSA if there are no parts? Still Ridgid wants the saw brought to a service center which would be a huge hassle for me. What is the service center going to do if they can’t get parts, not even a motor belt? I think my best bet is to get a granite epoxy kit and fix it myself which is what I think the service center would do. I was not expecting the table top to be replaced, maybe a solution for the chipping. Not sure what they would do about the belt since it’s not broken. I did think it was funny that Ridgid did not see a problem with me transporting a 500+ saw because it has 3” castors. Basically, my Lifetime Service Agreement has reached end of life. It would have been better if Ridgid had notified me that the LSA for my saw was terminated. Thanks for your input, greatly appreciated..

-- Paul

View skatefriday's profile

skatefriday

493 posts in 2497 days


#4 posted 01-03-2021 05:09 PM

I think Home Despot has pretty much ruined Ridgid over the years, but I think their response here is entirely reasonable.

View CWWoodworking's profile

CWWoodworking

1531 posts in 1194 days


#5 posted 01-03-2021 05:12 PM

Of course it’s a promotional tool. All warranty’s are a promotional tools.

I don’t like ridgid tools. I’ve bought 5-6 over the years and none have held up. I don’t even look at them anymore when needing something. Same with Bosch routers. Tried 3 times. They’re dead to me too.

View Loren's profile

Loren

11031 posts in 4663 days


#6 posted 01-03-2021 05:16 PM

I think they had a battery replacement program too that was really hard to get satisfaction with. I’m foggy on the details now.

View bigJohninvegas's profile

bigJohninvegas

947 posts in 2477 days


#7 posted 01-03-2021 05:19 PM

Well all above are correct. No matter what tool to claim LSA repair from any manufacturer you must get the tool to a service center. Obviously smaller tools can be shipped. But any brand has the same issue.
Now as far as the belt. Even if I could still get it from the tool company. It will always be cheaper, and probably easier to get it from a supply store like you did.
And as far as the granite crack. If it is small enough to use the granite patch epoxy then your right, maybe that is what the service center would do too. I have used it myself on a pretty large chip in the edge of my kitchen counter. and was very impressed with how good it came out. Honestly I can’t find the exact spot the patch is at now.
And yes, I would not haul a 500# saw to a repair center for a chip I could fix myself in that manner.
But, can it be fixed with epoxy? I mean if it were a larger enough chunk.
They did state that it would be replaced if it were a warrantied item that could not be repaired.

You will want to take this to a service center because it it can t be repaired it will be replaced as long as the issue you are having is identified as a warrantied issue.

- txsawyer

12 year old saw, I would patch it and keep going. Get ready to sell it because a Nnew saw is probably in your future anyway.

-- John

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SMP

3460 posts in 920 days


#8 posted 01-03-2021 05:24 PM

Yeah, a “service agreement” usually means that they will service it , either sending in or taking it to a Service center. Thats across many product types. I’ve never really seen a “mailed parts replacement agreement”, closest perhaps Craftsman ratchets when you would take it into Sears and they would give you a rebuild kit instead of replacing it.

View Jeff's profile

Jeff

543 posts in 4209 days


#9 posted 01-03-2021 05:24 PM

I’ve had several batteries replaced free. Just took them to a local HD, filled out a form and they exchanged it on site. I have many Rigid tools but I guess I haven’t used them hard enough to need repairs. First thing I bought many, many years ago was a TS3650 with the cast iron top. Still going strong.

View bigJohninvegas's profile

bigJohninvegas

947 posts in 2477 days


#10 posted 01-03-2021 05:27 PM

So Just a thought. Take some good photos and call that service center. tell them how far away you are and will they look at an email of the photos and advise on what how they want to handle it. With no parts, New table top. If they tell you they would epoxy patch it. (I would not mention that you are thinking of that.) Or maybe they say bring it in so we can give you a new saw. (Not likely)
Or the LSA is crap, and they say its wear and tare and your on your own. (that is what I actually suspect them to say.)
But you would have an answer without moving the saw.

-- John

View Fred Hargis's profile

Fred Hargis

6848 posts in 3508 days


#11 posted 01-03-2021 05:34 PM

Well, often when a tool is out of production and covered forever by a warranty, they replace the whole tool. I suspect you’ll never find out though…..and that’s fine, it’s your saw.

-- Our village hasn't lost it's idiot, he was elected to congress.

View OnhillWW's profile

OnhillWW

297 posts in 2247 days


#12 posted 01-03-2021 05:53 PM

A) Yes it is just a sales tool /ploy like Hyundai’s 10yr / 1000 mile warrantee, and many health insurance policies – its all in the fine print
B ) I couldn’t disagree more with the requirement to return a failed tool to a service center for a product like this. Sony has the same rule on their TVs but anything over 60” is IN HOME SERVICE. Why because that makes sense when the point of the warrantee (for them) is to make things right vs to avoid paying and making the owner whole! To often companies intentionally throw as many obstacles in the way of paying a claim so as to avoid honoring the intent of the warrantee.
C) As for a company sending parts to me so that I can do the repair, I have had this happen and have been grateful for the opportunity to do so, so there are companies that will do this. There are times when this works out best for both parties involved.

What my father always said was – “the best warrantee is the one you never need to use”

-- Cheap is expensive! - my Dad

View AlaskaGuy's profile

AlaskaGuy

6412 posts in 3324 days


#13 posted 01-03-2021 06:04 PM

I’m not surprised that a granite saw top would chip. Especially on edges or corners.

-- Alaskan's for Global warming!

View ChuckV's profile

ChuckV

3359 posts in 4542 days


#14 posted 01-03-2021 07:44 PM

Since you are prepared to remove and replace the top yourself, could you remove the top and take just that into the service center?

-- "Join the chorus if you can. It'll make of you an honest man." - I. Anderson

View HokieKen's profile

HokieKen

16728 posts in 2153 days


#15 posted 01-04-2021 02:26 PM

I was wondering the same as Chuck. I would reply to the CS email and ask if it would be acceptable to just take the top to the service center.

I have to agree with others, I think Rigid is living up to the LSA unless the LSA states that they will service it in-home.

Make sure you don’t buy they LSA on your next refrigerator! ;-P

-- I collect hobbies. There is no sense in limiting yourself (Don W) - - - - - - - - Kenny in SW VA

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