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Shop Fox DC crushed in shipping

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Forum topic by EllenWoodHead posted 12-04-2020 10:15 PM 401 views 0 times favorited 12 replies Add to Favorites Watch
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EllenWoodHead

146 posts in 352 days


12-04-2020 10:15 PM

Topic tags/keywords: shop fox home depot dust collector shipping damage

I ordered the Shop Fox W1685 1.5 HP dust collector from the big orange. Don’t know who they use for delivery, but they are very skilled as you can see from the photos. The delivery persons were supposed to call on the day of delivery, and they did not. Rather annoying because I would have refused delivery. The big orange will make good, of course, though I am not happy at having to return it to a store.

I thought you might enjoy the pics. The box was well-packed, heavy cardboard and lots of styrofoam. It takes real talent to crush it this badly, then dump it in the snow and sneak away. I didn’t bother to unpack it completely, when I saw the crushed steel motor housing that was enough.

-- "wood" and "good" rhyme, but not "food"


12 replies so far

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Meisterburger

30 posts in 214 days


#1 posted 12-05-2020 12:38 AM

Very classy of HD. I’m sure they pay the freight company so little they didn’t even care about the damage. Just get it off the truck. Delivery quota is more important than quality service

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EllenWoodHead

146 posts in 352 days


#2 posted 12-05-2020 01:19 AM

I can’t be too hard on the delivery people. This time of year it’s probably a subcontractor, which means someone driving their own vehicle, paid peanuts, under insane time pressure, and they got six minutes of training.

-- "wood" and "good" rhyme, but not "food"

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SMP

3203 posts in 881 days


#3 posted 12-05-2020 03:58 AM

I had a coworker call it RPS instead of UPS. I asked him why and he said Receive Package Smashed. I have gotten a few things smashed and shipped things on Ebay that i had to refund the seller due to shipping damage. When i received my mew welder smashed it would have cost way too much to ship back so i just dealt with it. I think there os an 80/20 rule to shipping

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sansoo22

1415 posts in 630 days


#4 posted 12-05-2020 04:19 AM

I had a similar experience with big orange with my miter saw. Not sure who they hired to deliver it but they couldn’t find the driveway and just threw the box over the fence into the yard. I quit having them ship to my home after that. I do pick up in store only now. Its a bit more of a pain to get things that way but less hassle than dealing with returns from shipping damage.

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therealSteveN

7013 posts in 1550 days


#5 posted 12-05-2020 04:59 AM

Sorry to hear your newest baby was kilt in transit.

I read these from folks across the country, and believe it really just comes down to management at the local hubs. Here UPS is solid gold, never a hitch, and everyone refers to the other outfit as DEAD X. I know I wouldn’t pay them to carry a dead cat.

USPS is good if your regular carrier is on, the subs who do fill in don’t offer the same presence.


Its a bit more of a pain to get things that way but less hassle than dealing with returns from shipping damage.

- sansoo22

I got back into Home Cheapo shopping since Covid. What I have gotten, the prices smoked Amazoo, Blowes, and Menards. I did the in store pick up, drive up style. Pull into a marked spot, call the number on the sign, tell them which space. They checked my ID, put it in the bed of the truck, and I was gone. Meanwhile folks waiting to be let into the store, standing in a HUGE line. Store was limited to 50 people at a time by local law. They hadn’t moved, and I was driving off, smiling. Plus I didn’t have to hump 3 doors, and about 1200 pavers out without help, like your average HD shopper would have to do. They quit the pick up, I quit Home Cheapo.

-- Think safe, be safe

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sansoo22

1415 posts in 630 days


#6 posted 12-05-2020 05:31 AM



I know I wouldn t pay them to carry a dead cat.

USPS is good if your regular carrier is on, the subs who do fill in don t offer the same presence.

- therealSteveN

The dead cat line made me laugh out loud. It seems you and I have same experiences with the 3 carriers. UPS is great where I live and my normal mail carrier knows most of the packages I get are shop related and some are fragile like old planes. She always brings those things up to the front door for me. Even if its a small flat rate box that easily fits in the mailbox she drops it at the door. The weekend carrier on the other hand is a whole different ball game. For him close is good enough…as in the box is just barely bigger than the mail box…so he makes it fit.

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therealSteveN

7013 posts in 1550 days


#7 posted 12-05-2020 05:48 AM

At our old place I had a DEAD X driver knock down a 40’ tree, kept ramming it because the dummy couldn’t drive a van. Neighbor filmed it. That film ended up being precious when they denied any knowledge. We sent it to the local TV stations, 2 of them carried it, one for 3 days. Gotta love a slow news day.

-- Think safe, be safe

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Fred Hargis

6746 posts in 3469 days


#8 posted 12-05-2020 11:55 AM

I bought a combo sander earlier this year from HD, and only 1/2 of it showed up at the house. When I was working out the details with them (HD), they volunteered to send out a trucker to pick up the package I did get. For the replacement I decided to pick it up at the store, let them deal with any damage.

-- Our village hasn't lost it's idiot, he was elected to congress.

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drsurfrat

398 posts in 162 days


#9 posted 12-05-2020 12:22 PM

I agree with realsteve. Shipping is a very local issue, and the opposite here near Boston. I have had 4 out of 5 shipments not just damaged, but destroyed by UPS; One box was opened but undamaged; the claims lady smugly told me that since it didn’t have 350lb burst strength, too bad. FedEx has been fine. The Post Office has been fantastic.

-- Mike (near Boston) ... Laziness is the mother of invention, necessity is the mother of exhaustion - me

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EarlS

4222 posts in 3324 days


#10 posted 12-05-2020 01:03 PM

I just ordered a 2 HP Jet DC from Rockler, direct ship. Apparently, shipping damage for large items is so prevalent that Rockler sent me an e-mail with instructions on how to receive the box:

IMPORTANT REMINDERS – RECEIVING SHIPMENT:
The manufacturer cannot repair or replace boxes or crates if receiver fails to note missing or damaged pieces on delivery receipt.

Freight carriers typically deliver on a 53’ trailer. Delivery is curbside only or dock delivery. If you cannot receive a 53’ trailer, please contact us as soon as possible at 800-376-7856. Any special delivery requests will be subject to additional charges.

Refuse any significantly damaged box/crate that appears unusable, note on delivery receipt & call Rockler 800-376-7856.

Make notations regarding missing boxes/crates on delivery receipt & call Rockler 800-376-7856.

Make notations regarding any ripped, torn, or punctured boxes or crates on delivery receipt.

Always write “possible concealed damaged, subject to inspection” on delivery receipt prior to signing.

Notify Rockler IMMEDIATELY (800-376-7856) regarding missing or refused pieces as the vendor will need to contact carrier directly to file claims and/or replace product.

The vendor cannot repair or replace boxes or crates if receiver fails to note missing or damaged pieces on delivery receipt.

-- Earl "I'm a pessamist - generally that increases the chance that things will turn out better than expected"

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dbeck

107 posts in 1335 days


#11 posted 12-05-2020 01:50 PM

I went through this with HD with a compound miter saw. They contract fed ex to do all shipping and they could care less about the quality of the shipping since they are contracted. They were clear with me that they just dont give a crap and are highering non skilled workers(not for holidays, long ago).

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CaptainKlutz

4015 posts in 2470 days


#12 posted 12-05-2020 02:22 PM

+1 Truck freight shipments are always scary.
Too many folks don’t handle palletized stuff well. I always have them delivered to store, or arrange for terminal pick up. There is never any argument over damage claims, when buyer has never touched the shipment. :-)

+1 quality of local delivery staff makes a big difference.

I am home most days. I see all the regular drivers 4-5 times a week, even if not delivering to my house. The either wave at me working in garage, or see me watching the noisy trucks drive by the front window where my PC desk sits. Helps that I have drainage ‘dip’ across the road in front of house that is worse than a 5 mph speed bump, as they all have to slow way down.

My regular UPS and USPS folks are really good. UPS driver has refused to deliver couple boxes, and sent them back into loading hub as soon as he saw them on truck; knowing I would not accept. When he sees even a crushed corner or minor dent, I get a post-it note sticky on the package with mini damage claim form. :-)

Regular USPS lady is super busy, but good with packages. Runs to door with package deliveries like her arse is on fire. Never chats unless I catch her at mailbox. She had a lot to say few weeks after gubbermint cut overtime last summer. Apologized profusely that packages where being delayed as they wouldn’t pay her to make second trip when van was full.

Dead-X (good name – lol) changes drivers more often, and know they don’t like me. Probably for using them to deliver large and heavy car repair parts? Have only had to make damage claim once, but any box marked heavy is guaranteed to look like it was drop kicked down couple flights of stairs. Once saw a virgin Dead-X driver hit the dip in front of house; get thrown out of his seat, did a ‘nut’ & belly flop on steering wheel, and drove over sidewalk up onto neighbors grass. He stopped the truck and had to walk around for a few minutes to ease pain. Once I stopped laughing, went out and offered him some bottled water.

My worst are DHL and On Track (western states carrier). Watched one DHL driver Frisbee toss a 8×10x2 document box from his truck to my porch. It landed 5 feet short of porch at edge of sidewalk, and he drove off quickly when he realized I was watching from window. Get stuck using On Track for parts from CA, and they seem to crush test every box under tire of truck.

I get a laugh out of Amazon deliveries, have no idea how they can afford prime deliveries. Between my kids, wife, and I; we can have Amazon deliver to house 3 times on same day. Four times if wife has a Whole foods order. The contractors using regular cars, all have to take a picture of delivered package showing where it was left; even if I see them out window and walk over to open the door and get package. The regular blue truck driver is a lazy nut. Drives around neighborhood like he has formula one car. When he has more than one box, tosses them out side door onto sidewalk one at time; and kicks them along ground while he carries the last one he picked up. He stopped kicking packages when he looked up and saw me watching out window last year. Since that fateful day, all my Amazon boxes arrive in perfect shape now? :-)

Thanks for letting me share of few of my shipping laughs.
Cheers!

-- If it wasn't for bad luck, I wouldn't have no luck at all, - Albert King - Born Under a Bad Sign released 1967

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