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Email from President of Grizzly Industrial to customers

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Forum topic by CaptainKlutz posted 09-05-2020 10:37 AM 723 views 0 times favorited 4 replies Add to Favorites Watch
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CaptainKlutz

3705 posts in 2372 days


09-05-2020 10:37 AM

Topic tags/keywords: bandsaw drill-driver lathe planer chisel miter saw drill press blade clamp jointer tablesaw sander

Received a email from Grizzly today?

Thought others might like to read the content, as it shows how Covid has impacted Grizzly business.

I do not work for, nor am I affiliated with Grizzly Industrial in any manor; except as a customer.
Just sharing some industry information. :-)
Hope you find it useful.
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A Message From Our President

Grizzly is committed to providing a product that customers can trust by supplying high-quality tools at affordable prices with outstanding U.S. based customer service.

I want to take this opportunity to thank you for your ongoing support during these uncertain times. To maintain the trust you have given us, I want to talk about some of the continuing challenges we and many other businesses are facing right now, and what measures we are taking to continue delivering the products and services that you have come to depend on from Grizzly:

STAFFING
While our Grizzly family has largely been untouched by COVID-19 directly, the impacts from government restrictions have forced us to cancel all of our showroom sale events, restrict the number of customers in our stores, and most impactful, restrict the number of employees that can work on-site in our facilities. While the missed sale events and reduced showroom traffic have impacted our customers, the disruption for our employees has been equally stressful. Overnight, employees have set up home offices and learned to work in back bedrooms and kitchens, all while balancing kids on their laps with their boss or a customer on the other end of a call. Our team is working long hours to ensure your shipments go out the door quickly and that you receive what you need to get your projects done.

CARRIERS
While we continue to process and ship your orders on time, our carriers for both parcel and freight have been completely overwhelmed and unable to meet service expectations. This issue is not unique to just Grizzly as businesses globally are facing demand for home delivery at record levels. While our carriers are doing their best in spite of the challenges they face, many of you have been left frustrated and disappointed over delayed, lost, and damaged shipments. To top it off, when you have called or emailed us for help, we have not been able to respond as quickly as we like to resolve your concerns. I promise we are doing everything in our power to increase staffing, expand our carrier selection, and streamline internal processes to ensure you receive the service you have come to rely on from us.

PRODUCTS
In addition to shipping concerns, many of you have been impacted by extended backorders on some of our most popular machines. And while we ramped up our ordering early in the year, our factories and overall supply chain have been equally impacted by COVID-19 related disruptions, and they simply have not been able to keep up with our tremendous growth. Regardless, we know these delays have affected your ability to start your next project, expand your business, or just upgrade your machine. Therefore, we have dedicated additional staff and are working with our suppliers and carriers to move our products to the front of the line in the factory and on the trucks. We see light at the end of the tunnel with many backorders being cleared within the next 30 days.

Thank you for sticking with us through this unprecedented time. We appreciate your patience, and we also appreciate your honest feedback on how delays, damage, and backorders, have let you down. We hear you, and we are working hard to ensure we continue to earn your trust and your business.

Best Regards,
Robert McCoy
President
Grizzly Industrial, Inc.

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[email protected]
1-800-523-4777
1821 Valencia St, Bellingham, WA 98229
1815 Battlefield Rd, Springfield, MO 65807
© Copyright 2020 Grizzly Industrial ®, Inc.

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I did not ask for Grizzly permission to post this letter, if Grizzly desires it removed; they can send me PM.

Thanks for looking!

-- If it wasn't for bad luck, I wouldn't have no luck at all, - Albert King - Born Under a Bad Sign released 1967


4 replies so far

View ohtimberwolf's profile

ohtimberwolf

1023 posts in 3230 days


#1 posted 09-05-2020 01:07 PM

Thanks Capt….larry

-- Just a barn cat, now gone to cat heaven.

View syenefarmer's profile

syenefarmer

561 posts in 3958 days


#2 posted 09-05-2020 02:39 PM

Poor COVID-19, it gets the blame for everything wrong in the world these days. Even issues that existed way before there was such a thing as COVID-19.

View SMP's profile

SMP

2631 posts in 783 days


#3 posted 09-05-2020 03:46 PM

I didn’t even know they had stores. I wonder how many employees they actually have.

View Aaron312's profile (online now)

Aaron312

34 posts in 278 days


#4 posted 09-07-2020 03:07 AM

I went to their tent sale in Springfield, MO last year. Pretty impressive. Unbelievable amount of stuff there. Their showroom was equally impressive. It’s one thing to look at their lineup of pointers or bandsaws in the catalog, but to see them all lined up end to end, well that’s impressive.

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