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Sawstop Industrial Cabinet Saw completely dead

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Forum topic by larrynz posted 09-02-2020 04:30 AM 1164 views 0 times favorited 21 replies Add to Favorites Watch
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larrynz

9 posts in 1826 days


09-02-2020 04:30 AM

I opened the left (belt access) door to adjust the tilt limit stop. When I closed the door I could not turn the saw on.
Would someone please try opening the left door and turning on the saw. I presume the motor will not start, but what I need to know is whether the LEDs on the switch box light up at all or just stay dark.

On my saw the LEDs are off, there is no indication that there is power on the saw. I have, of course, checked the outlet, power cord and disconnect switch, though I had not touched any of them before this problem arose. I have also changed the brake cartridge.

I would appreciate knowing how your ICS behaves with the door open and any other ideas about the source of my problem.


21 replies so far

View CaptainKlutz's profile

CaptainKlutz

3835 posts in 2411 days


#1 posted 09-02-2020 05:02 AM

According to manual; either don’t have power, disconnect is turned off, missing brake cartridge, or cartridge has failed:

If the problem was door not closed, there would be warning lights showing the issue.

Don’t own Sawstop, just felt like reading the SS manual, and being Mr. Obvious. :)

Nothing worse than broken equipment.
Best Luck solving the issue.

-- If it wasn't for bad luck, I wouldn't have no luck at all, - Albert King - Born Under a Bad Sign released 1967

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Redoak49

4957 posts in 2905 days


#2 posted 09-02-2020 11:14 AM

Of course, call SawStop as they are very helpful.

View Fred Hargis's profile

Fred Hargis

6572 posts in 3410 days


#3 posted 09-02-2020 11:52 AM

I did as you asked. I opened the left door, and then turned on the circuitry. To my surprise the green light came on, and the red light started flashing….then quit. (didn’t expect that). Then I pulled the saw power switch. The saw did not start, the green light started flickering, and the red light blinked. I then turned the circuitry switch of to get things reset. Went through the startup again, and all was good. Hope this helps. I so second the motion to call SS, even send an E mail…they are quick to reply. When I did it for a non emergency, they called me immediately (I guess my number was on file).

-- Our village hasn't lost it's idiot, he was elected to congress.

View clagwell's profile

clagwell

323 posts in 709 days


#4 posted 09-02-2020 12:10 PM

I’ll one up the Cap’n on being Mr Obvious: If you were following proper safety procedures you would have unplugged your saw before opening that door. Did you plug it in afterwards?

-- Dave, Tippecanoe County, IN --- Is there a corollary to Beranek.s Law that applies to dust collection?

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Craftsman on the lake

3560 posts in 4355 days


#5 posted 09-02-2020 12:10 PM

Like Redoak said… I called Sawstop about a cartridge that fired without reason. I went out and purchased another one just to get up and running again. A couple of days later a new one showed up in my mailbox from Sawstop. Now I’ve got an extra and will probably never need it.

Good service. On the phone you talk to a guy who knows what he’s talking about and seems to be in the U.S. He won’t ask you stupid things like.. “is it plugged in” or “have you pressed shift-alt”.

-- The smell of wood, coffee in the cup, the wife let's me do my thing, the lake is peaceful.

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Madmark2

1819 posts in 1505 days


#6 posted 09-02-2020 03:10 PM

SawStop is soo safe it won’t run with a safety interlock (door switch) not met. You wanna tinker, unplug first just like it says in the manual. The tools are getting smarter than the users.

-- The hump with the stump and the pump!

View Fred Hargis's profile

Fred Hargis

6572 posts in 3410 days


#7 posted 09-02-2020 03:33 PM


I ll one up the Cap n on being Mr Obvious: If you were following proper safety procedures you would have unplugged your saw before opening that door. Did you plug it in afterwards?

- clagwell

It’s a minor point, but the ICS has a built in lockable power disconnect. The manual does not advise to unplug the saw (that I could find) for maintenance/tuning procedures. Instead it says throw the disconnect.

-- Our village hasn't lost it's idiot, he was elected to congress.

View JackDuren's profile

JackDuren

1366 posts in 1876 days


#8 posted 09-02-2020 03:59 PM

We always unplugged, then restarted when cleaning it out. Never effected anything. When all else fails callem…

View tvrgeek's profile

tvrgeek

1055 posts in 2566 days


#9 posted 09-02-2020 04:17 PM

Is there a door interlock switch? Maybe it got bumped out of adjustment, or dust made it go bad.

View larrynz's profile

larrynz

9 posts in 1826 days


#10 posted 09-02-2020 07:21 PM

Thanks to all who have replied. I guess I should have been more explicit. I first read the manual. I sent Sawstop three emails, no reply. I tried on-line chat but the agent was handling multiple chats at a time and provided little info that was germane to my problem, I then called (from New Zealand) and got little help. I then talked to the NZ SawStop rep who seemed to want to help and said he would get back to me but hasn’t.

I have started to remove the microswitch which is not easy as there is no ready access to the inside of the cabinet.

However based on the info from Fred Hargis who did what I asked I am now suspicious that the fault is not in the microswitch but likely in the on-off switch next to the paddle. If this is the case, it’s coincidental that this should fail at the same time as I had used the belt access door which hadn’t been opened in years.

View Fred Hargis's profile

Fred Hargis

6572 posts in 3410 days


#11 posted 09-02-2020 07:25 PM

Please let us know how this works out. I hope your experience with SS customer service doesn’t represent a change brought on by the new owners (or any other reason). You should have had a response.

-- Our village hasn't lost it's idiot, he was elected to congress.

View CaptainKlutz's profile

CaptainKlutz

3835 posts in 2411 days


#12 posted 09-02-2020 07:49 PM

Did you swap out the brake module?

There was something similar reported back with gen 1 brake cartridges? Power for contactor goes through the brake module as well as switch. Saw won’t won’t turn on without a working brake. The Gen 1 modules had a 1 to 5% of dying a premature electrical death internally, which opened the switch circuit and saw won’t start. Sawstop will replace the cartridge under warranty if it fails with firing the brake.

Cheers!

-- If it wasn't for bad luck, I wouldn't have no luck at all, - Albert King - Born Under a Bad Sign released 1967

View larrynz's profile

larrynz

9 posts in 1826 days


#13 posted 09-02-2020 08:06 PM

If you re-read my original post, you will note that I did change the brake cartidge.

View BHZ's profile

BHZ

25 posts in 1895 days


#14 posted 09-03-2020 12:17 AM

There is also an excellent SawStop page on Facebook.

View larrynz's profile

larrynz

9 posts in 1826 days


#15 posted 09-04-2020 09:40 PM

Status update

After several phone calls I finally got the kind of response I was seeking when I was sent a service not on testing the switch box. I performed the tests and determined that what I had was a switch box failure apparently coincidental with the opening/closing of the belt access door. Three days wasted.

I got in touch with the NZ SS rep who had no stock of this part either here or in Australia. I tried to order it online from the SS web site but there is no provision for international shipping. I finally resorted to shipping to a friend in the US who will re-ship to me.

BTW, the SS web site will not accept credit card with billing addresses that are not in the US, Canada or Cuba.
In any case I managed to work around this and the switch box is on its way to my friend.

I hope that this solves my problem.

SS still claims not to receive almost all of my emails, but has actually received two that I have sent.

Bottom line so far: Great saw. Lousy customer service.

showing 1 through 15 of 21 replies

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