LumberJocks

MASSIVE rockler shipping headache.

  • Advertise with us

« back to Coffee Lounge forum

Forum topic by OldBull posted 08-12-2020 06:09 PM 342 views 0 times favorited 18 replies Add to Favorites Watch
View OldBull's profile

OldBull

179 posts in 144 days


08-12-2020 06:09 PM

Well it started off I missed free shipping because I didn’t see customers had to initiate a coupon for it, so free shipping over 39$ doesn’t happen unless you know how to do it, which I will personally never need.

Then they use a combination of UPS innovation and U.S. postal service which then magically lost the package. The rep said I have to wait 10 more days before I can call back and try again.

Rockler is terrible at what they do, and what they do is simply sell chinese stuff anyway.

No longer a rockler customer, never again !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

-- My favorite square is 40 grit sandpaper


18 replies so far

View Peteybadboy's profile

Peteybadboy

2187 posts in 2798 days


#1 posted 08-12-2020 06:22 PM

Well I have been happy with Rockler. I have noticed delivery is different since covid. Amazon having trouble making deliveries for example. Maybe that is a contributor? I also learned that I had to initiate free shipping. I do think it should be automatic. Sorry you had a bad experience.

-- Petey

View pottz's profile (online now)

pottz

11216 posts in 1832 days


#2 posted 08-12-2020 06:29 PM

i use rockler all the time and never had a problem getting the free shipping when offered.as far as ups or usps losing your shipment thats hardly rocklers fault.also rockler is hardly the only one selling chinese stuff,try finding a company that doesn’t.sorry to hear you had a bad experience.

-- working with my hands is a joy,it gives me a sense of fulfillment,somthing so many seek and so few find.-SAM MALOOF.

View pintodeluxe's profile

pintodeluxe

6204 posts in 3661 days


#3 posted 08-12-2020 06:37 PM

Could be an issue with the carrier. I wouldn’t automatically blame the seller, especially if it’s an isolated incident.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

View Rich's profile (online now)

Rich

5868 posts in 1437 days


#4 posted 08-12-2020 06:49 PM

+1 on blaming the carrier, not Rockler. Once it leaves their warehouse, they have no control over what happens next. Trashing Rockler for your own oversight regarding the coupon, then again for issues related to the carrier is unfortunate. Like the guy recently who was going to boycott Woodcraft (a corporation) for the choice made by an independently owned and operated store to require masks.

A lost package and a ten day delay are aggravating, but at least focus your ire on the real culprit.

-- Half of what we read or hear about finishing is right. We just don’t know which half! — Bob Flexner

View therealSteveN's profile

therealSteveN

6245 posts in 1422 days


#5 posted 08-12-2020 07:04 PM


No longer a rockler customer, never again !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

- OldBull

Well, at least until they have something you want anyhow.

-- Think safe, be safe

View OldBull's profile

OldBull

179 posts in 144 days


#6 posted 08-12-2020 07:05 PM

I blame rockler, UPS and fedex never lost anything but trying to use a combination of the USPS and it gets lost in transition to the post office, shouldnt have been charged for shipping anyway but since they try to use the cheapest possible route it gets lost

UPS or FEDEX not USPS, cheap complicated shipping = lost package.

-- My favorite square is 40 grit sandpaper

View Rich's profile (online now)

Rich

5868 posts in 1437 days


#7 posted 08-12-2020 07:15 PM


I blame rockler

- OldBull

As I said earlier, that is a very unfortunate choice. Something tells me Rockler isn’t going to lose much revenue over it. No one on this thread, other than you, has suggested Rockler had anything to do with it.

-- Half of what we read or hear about finishing is right. We just don’t know which half! — Bob Flexner

View OldBull's profile

OldBull

179 posts in 144 days


#8 posted 08-12-2020 07:15 PM

screw you

-- My favorite square is 40 grit sandpaper

View Rich's profile (online now)

Rich

5868 posts in 1437 days


#9 posted 08-12-2020 07:15 PM


Well, at least until they have something you want anyhow.

- therealSteveN

I never agree with you, but you are probably right about that.

-- Half of what we read or hear about finishing is right. We just don’t know which half! — Bob Flexner

View pottz's profile (online now)

pottz

11216 posts in 1832 days


#10 posted 08-12-2020 07:19 PM


screw you

- OldBull

wow so now take your misguided anger out on a lj,bad attitude dude.

maybe this guy is on the wrong forum.

-- working with my hands is a joy,it gives me a sense of fulfillment,somthing so many seek and so few find.-SAM MALOOF.

View Rich's profile (online now)

Rich

5868 posts in 1437 days


#11 posted 08-12-2020 08:10 PM


wow so now take your misguided anger out on a lj,bad attitude dude.

maybe this guy is on the wrong forum.

- pottz

To the OP: I find your bio and desire to learn woodworking to be compelling, and I have offered my input on other of your past threads hoping to help you along. It’s a shame you chose to thank me with that sort of outburst.

There seems to be a dearth of critical thinking lately: Guy blames Woodpecker for his experience buying a Woodpeck product on a reseller’s page; Guy blames Woodcraft for the choices made by an independent store owner; and now this.

Maybe it’s just the times we’re living in. The notion of personal responsibility is a thing of the past. Everything is someone else’s fault and you’re just a victim. Perhaps it’s virus overload, either from sheltering in place with lots of time to sit and grouse or, it could be mental cloudiness caused by re-breathing CO2 through masks all day. Whatever it is, I find it sad to watch, and I feel for the real victims of misdirected anger.

-- Half of what we read or hear about finishing is right. We just don’t know which half! — Bob Flexner

View pottz's profile (online now)

pottz

11216 posts in 1832 days


#12 posted 08-12-2020 09:42 PM


wow so now take your misguided anger out on a lj,bad attitude dude.

maybe this guy is on the wrong forum.

- pottz

To the OP: I find your bio and desire to learn woodworking to be compelling, and I have offered my input on other of your past threads hoping to help you along. It s a shame you chose to thank me with that sort of outburst.

There seems to be a dearth of critical thinking lately: Guy blames Woodpecker for his experience buying a Woodpeck product on a reseller s page; Guy blames Woodcraft for the choices made by an independent store owner; and now this.

Maybe it s just the times we re living in. The notion of personal responsibility is a thing of the past. Everything is someone else s fault and you re just a victim. Perhaps it s virus overload, either from sheltering in place with lots of time to sit and grouse or, it could be mental cloudiness caused by re-breathing CO2 through masks all day. Whatever it is, I find it sad to watch, and I feel for the real victims of misdirected anger.

- Rich

+1 but it started way before the virus,very sad.

-- working with my hands is a joy,it gives me a sense of fulfillment,somthing so many seek and so few find.-SAM MALOOF.

View Craftsman on the lake's profile

Craftsman on the lake

3467 posts in 4286 days


#13 posted 08-12-2020 10:03 PM

All places will often ship by a combo UPS and final delivery by USPS. I’ve been having a ton of delays lately with Amazon, but they are up front with the notice that many deliveries are delayed because of the corona virus. With the new post office general just appointed, changes are being made to defeat the post office right now. In Maine yesterday the post office announced that 80,000 pieces of mail were not delivered, for the first time, because of new policy restrictions. They even came in to our largest city and removed a long standing sorting machine that handled tons of mail, with no notice or reason. Overtime, if needed is eliminated. Crazy.

-- The smell of wood, coffee in the cup, the wife let's me do my thing, the lake is peaceful.

View pottz's profile (online now)

pottz

11216 posts in 1832 days


#14 posted 08-12-2020 10:15 PM

yeah weve been having the same issues here,sometimes we go for days without mail.so the post office is losing money more and more so lets make the service even worse,great way to get more business.one of the reasons amazon is creating there own fleet of delivery trucks.

-- working with my hands is a joy,it gives me a sense of fulfillment,somthing so many seek and so few find.-SAM MALOOF.

View Craftsman on the lake's profile

Craftsman on the lake

3467 posts in 4286 days


#15 posted 08-12-2020 10:22 PM



yeah weve been having the same issues here,sometimes we go for days without mail.so the post office is losing money more and more so lets make the service even worse,great way to get more business.one of the reasons amazon is creating there own fleet of delivery trucks.

- pottz

Thing is, the post office was never mandated to break even or make a profit. It’s not a business. It’s a government service. It costs $23 to have fedex take a birthday card from here in Maine to my nephew in California. The post office will do it for $0.55 cents and pick it up at your door and bring it to their door. They aren’t profitable because we make them take billions of pieces of mail cross country for a few cents. The not profitable argument is nonsensical. Either subsidize them to make it work, or pay $20 bucks to get your grocery store flier to your door.

-- The smell of wood, coffee in the cup, the wife let's me do my thing, the lake is peaceful.

showing 1 through 15 of 18 replies

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com