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Ridgid no longer honors warentee

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Forum topic by tvrgeek posted 07-15-2020 02:45 PM 759 views 0 times favorited 20 replies Add to Favorites Watch
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tvrgeek

1008 posts in 2454 days


07-15-2020 02:45 PM

When my first registered Ridgid battery died, the HD rental counter swapped them. Now, if they have not conveniently lost your registration (about half) they require you to call them, never get a callback, mail insured only at your expense to them and in 6 to 8 weeks, maybe they will send you a new battery. Their tools are bigger and clunkier than others so the only reason to buy one was the life-time. No reason now.

Retail, $56. Third party: $23. Cost of generic cells to fix yourself, about $3 each ( 3 in the case) Everything is “ship to them” So, if my Router fails, ship to them ( $20 assessment fee on many tools) If my table saw ( 250 Lbs) fails, SHIP IT TO THEM. Jointer, etc. Pretty much fraud.

Looking at the Makita 18 V driver/drill kit. I kind of like the other tools in the line slightly better than the M18 tools, but a toss up really.

Never had an issue with Horrible Freight.


20 replies so far

View controlfreak's profile

controlfreak

945 posts in 406 days


#1 posted 07-15-2020 03:09 PM

Both Ridgid and Dewalt had a free battery replacement for life. After I filled out all the forms to qualify I realized that they make it such a pain in the a$$ that it would literally take about an hour to fill out. Add to that the hoops they want you to jump through to claim your replacement and you have more time. Having battery tools on four trucks I thought it would save money. It turned out to be cheaper to buy new tool sets with new batteries. My team works tools very hard and have found the best tools are the Milwaukee commercial line sold at the supply houses and not the HD/Lowes versions. Because they hated them I use the Ridgid tools in my shop because they are free. I have 3 skill saws, 2 sawzall, 2 drills, 2 drivers and 2 flash lights. With several chargers I am set for years. I do buy some knock off batteries cheap on amazon when one dies.

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AlaskaGuy

5863 posts in 3114 days


#2 posted 07-15-2020 04:49 PM

Are you talking warranty or lifetime service agreement? 2 different thing (I Think)

-- Alaskan's for Global warming!

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tvrgeek

1008 posts in 2454 days


#3 posted 07-15-2020 05:33 PM

I have seen this pro vs big box argument before for Milwaukee, Makita, and Dewalt, however the part numbers are all the same and even parts diagrams. There are no distinctions on the companies forums. The Milwaukee “fuel” is said to be the best, but specs are identical to the other brushless tools, just a much higher price. Better bearings? Tougher gear case? No distinction on Makita, just which series, sub, compact, heavy duty etc. Sure it is not just a matter of which in the line they carry? ( and an excuse to charge you more) Sure a 2803 is heftier than a 2801 and a 2805 has a GPS locator in it.

Very fond of my M12 tools. Toss up between the M18 and the Makita. What is in stores varies but they have most on their webs. I HATE DeWalt but may stoop to their planer. Every PorterCable I had failed. I like my Bosch tools, but quite a premium. Never had a problem with any Makita. Bought a Ridgid 18V impact driver on the Christmas special. Hate it. For sale. Clunky and not smooth. Just don’t want to grab it.

Alaska, Ridgid is “life” as in forever if registered. No service agreement time limit.

Popped the battery case open and the cells are spot welded, so it would take some effort to just replace the cells. One can buy two replacements for $32 generic. How Ridgid can ask $59 for a single 1.5 Ah is pretty darn arrogant. All the batteries come out of the same 2 or 3 factories across the street from each other in China.

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controlfreak

945 posts in 406 days


#4 posted 07-15-2020 05:42 PM

It alway ticks me off when the cost of the tool package is not much more than buying two batteries. The generics have worked well for me too.

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sansoo22

1015 posts in 459 days


#5 posted 07-15-2020 05:43 PM



Are you talking warranty or lifetime service agreement? 2 different thing (I Think)

- AlaskaGuy

Yes they are 2 different things. Not all batteries fall under the LSA. Basically if the battery shipped with a tool or charger its covered under the LSA. Last I checked any LSA covered battery is still replaced at HD tool rental counter. If the battery is only under warranty because you bought just a battery then HD can test it and if it fails it has to be shipped to Ridgid. About half of my batteries are covered because they came with tools. The other half I’m SOL if it dies outside of 5 yrs and will be required to ship it within that time frame.

The Ridgid LSA no longer takes an hour to register the tool…it never took an hour in the first place…but anyway you can upload your receipt in the registration process now. That gets all docs they need for registration and it saves the receipt with that tool in your online “toolbox”.

I’m not aware of any tool company that replaces anything besides batteries sight unseen. I have a DeWalt repair center in my city and I still couldn’t just bring the fence for my jobsite saw in for a warranty claim. I had to bring the entire saw to them.

View AndyJ1s's profile

AndyJ1s

359 posts in 560 days


#6 posted 07-15-2020 07:12 PM

I thought all Milwaukee brushless cordless tools were “Fuel” branded?

I have a mix of M18 and M12. I have Ryobi 40V outdoor power tools (trimmer/edger, chainsaw and blower). Batteries are getting old, so looking at replacing with Milwaukee M18 outdoor tools.

If I needed something Milwaukee doesn’t have, I would look at Makita next.

-- Andy - Arlington TX

View SMP's profile

SMP

2250 posts in 710 days


#7 posted 07-15-2020 09:13 PM



It alway ticks me off when the cost of the tool package is not much more than buying two batteries. The generics have worked well for me too.

- controlfreak

This plus it seems every 2-3 years something better comes along that you want to upgrade to so personally I never care about warranties on something that is gonna be obsolete in a few years.

View tvrgeek's profile

tvrgeek

1008 posts in 2454 days


#8 posted 07-15-2020 10:23 PM

Been happy with my 40 ad 80V Kobalt yard tools.

On new tech, the big change is going to the brush-less motors. Big advance as great as NiCad to Li-Ion.

My battery is covered. Just they are jerks.

No, not all brush-less M18 are “fuel” Fuel are the top of the line in only a few tools. It is not clear what the differences are on their WEB. Terrible WEB. Makita is no better.

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tvrgeek

1008 posts in 2454 days


#9 posted 07-15-2020 10:44 PM

Bosch don’t fit. Actually too powerful. I need something between the M12 and my corded tools. Higher cost, but higher torque. Clever their impact driver as it is a 1/2 square and a 1/4 hex. If 450 inch pounds won’t drill the hole, I’ll drag out my old Makita corded that will pick you up ad spin you around the bolt.

View Aj2's profile

Aj2

3178 posts in 2603 days


#10 posted 07-15-2020 10:46 PM

Not sure if anyone knows about MTO battery’s. They do a great job on rebuilding cordless battery’s I have them in my Panasonic. https://www.mtobattery.com/collections/alkaline-batteries

-- Aj

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Woodknack

13439 posts in 3185 days


#11 posted 07-15-2020 11:08 PM

Very, very, very, few companies that offered lifetime warranties (or lifetime anything) when I was young that still honor them or even still around. I bought into a program once where you got free 35mm film for life, send a roll in to be developed and they send you a free roll, and it was a sweet deal for years until the company tanked. The only Ridgid tool I own is a shop vac, they seem to be good at those. Not saying they aren’t good at other tools, that’s just the limit of my experience.

-- Rick M, http://thewoodknack.blogspot.com/

View CWWoodworking's profile

CWWoodworking

871 posts in 984 days


#12 posted 07-16-2020 01:10 AM

I wouldn’t get too attached to cheap battery tools. For as hard as I use them, 100$ tools are throw aways.

I didn’t have good luck with rigid. Switched to Dewalt. Pretty happy. I don’t think they are they best, but maybe the best bang for your buck.

View ibewjon's profile

ibewjon

1758 posts in 3598 days


#13 posted 07-16-2020 01:26 AM

Milwaukee survived our construction jobs quite well. The last five years was pump and compressor stations, and metering sites. Mud, dust, falls, long hours of use. I figured I will never hurt them at home, and I like the battery charge fuel guage. Like all else in life, you get what you pay for. I bought a horrible freight 4”grinder today to cut some masonry. When the dust kills it, toss it. The abrasive dust will kill any motor.

View AlaskaGuy's profile

AlaskaGuy

5863 posts in 3114 days


#14 posted 07-16-2020 01:42 AM

Buy my tools (Mine are less expensive than a lot other major brands) and I’ll keep you in batteries the rest of your life.

Sounds to good to be true.

-- Alaskan's for Global warming!

View Jim Jakosh's profile

Jim Jakosh

24952 posts in 3910 days


#15 posted 07-16-2020 01:49 AM

sorry to hear that. I was thinking about buying a Rigid Drill for the lifetime warranty that included the battery. I have a Rigid planer and it is registered and our local repair store in Gran Rapids will fix anything on it for free. I’ll be taking it there in a week for a new lower platen which bend down in the center for some reason.

Jim

-- Jim Jakosh.....Practical Wood Products...........Learn something new every day!! Variety is the Spice of Life!!

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