Help!! - how can I fix it?

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Forum topic by Silvee posted 01-29-2020 06:05 PM 886 views 0 times favorited 24 replies Add to Favorites Watch
View Silvee's profile


5 posts in 31 days

01-29-2020 06:05 PM

Hi everyone,

I hope I am in the right forum and that someone can help me.

I just bought a new table which – imho – has a really bad finishing (attached are pictures of the biggest stain). It was a very expensive table and when I tried to exchange/refund the table the company told me that there is nothing wrong with the table and that the stains are part of the “natural and inherent characteristics of the wood” and have nothing to do with the finishing.

Two questions:

1. Do you agree with the company’s statement

2. How can I fix the stains?

24 replies so far

View LittleShaver's profile


630 posts in 1262 days

#1 posted 01-29-2020 06:13 PM

I don’t buy their story. That looks like some contaminant on the wood before the finish was applied.

-- Sawdust Maker

View ibewjon's profile


1259 posts in 3436 days

#2 posted 01-29-2020 06:20 PM

+1. Somebody goofed. I don’t think that is a natural part of the wood. Sure doesn’t sound like a reputable company to me. I have seen better at garage sales and habitat restore. Go higher up the ladder to management.

View Andre's profile


3093 posts in 2449 days

#3 posted 01-29-2020 06:23 PM

Sorta looks like a mouse got squished between 2 sheets of panel?

-- Lifting one end of the plank.

View HokieKen's profile


12352 posts in 1781 days

#4 posted 01-29-2020 06:30 PM

Looks like glue to me… That company is lying through their teeth. I wouldn’t let that dog lie. My fix would be to force them to exchange it. Tell them with that much character they should really have that particular one sitting on their showroom floor.

In the absence of that, you’re going to have to strip it back to bare wood and sand enough to remove whatever that stain is and then refinish. That process will depend on whether it’s solid wood or veneer and what the finish on it now is.

-- Kenny, SW VA, Go Hokies!!!

View ralbuck's profile


6388 posts in 2909 days

#5 posted 01-29-2020 07:00 PM

I agree; sure looks like a glue or other chemical spill to me. They just ragged it up and forgot about it.

I would become a PERSONAL in the WAY—constant irritant to them if it is a reasonable distance to do so!

If it was an on-line purchase, check with your credit card or paying service to see about helpful resolution!

If no resolution is forthcoming in a month or so; I would start a very prevalent on line CONSTANT, but, accurate description of the situation on any forum that would let me!

I wish you a decent outcome; but, that will not happen if you roll over and play dead!

One of my pet peeves is furniture companies that cheat, show you one thin g and the one you get is different, but LOOKS the same externally!—-I have had that happen to me! Showroom that was purchased was a much different quality than the units that were delivered to my wife. When I actually looked the pieces over inside, because of an issue, I discovered the difference—to late to do anything about it after about 3/4 year though. GOOD LUCK!

-- Wood rescue is good for the environment and me! just rjR

View pintodeluxe's profile


6066 posts in 3456 days

#6 posted 01-29-2020 07:24 PM

Glue residue that wasn’t properly sanded off will cause marks. Even fingerprints of glue will ruin a finish.

The telltale sign is an area of stain that appears much lighter. The glue seals the wood, so the stain can’t penetrate the wood.

Good luck with it.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

View Mike_in_STL's profile


1155 posts in 1176 days

#7 posted 01-29-2020 07:28 PM

That’s not a “natural and inherent characteristic[s] of the wood” There was something there when they laid down the finish.

I agree with Hokie, it’s going to require sanding to bare wood and a careful reapplication of a stain or dye to match the color of the table.

Force the issue. That’s a defect and not natural.

-- Sawdust makes me whole --Mike in STL

View JCamp's profile


1050 posts in 1193 days

#8 posted 01-29-2020 08:47 PM

If that was natural wood it would usually b faded and not have sharp edges. Or a design. They are full of crap.

-- Whatsoever thy hand findeth to do, do it with all thy might

View SMP's profile


1809 posts in 548 days

#9 posted 01-29-2020 08:47 PM

Maybe its a maple tree that leaked maple syrup lol! J/k, looks like glue or some other contaminants

View wildwoodbybrianjohns's profile


861 posts in 190 days

#10 posted 01-29-2020 11:57 PM

I dont understand how they would sell somethin with a defect like this; and I dont understand how you wouldnt notice this “blemish” before you paid for it.

You have recourse, be polite, but then scream if you have to.

-- Wildwood by Brian Johns: If you tell the truth, you dont have to remember anything (S. Clemens) Edit: Now where is that darn pencil/ tape measure!

View therealSteveN's profile


4915 posts in 1217 days

#11 posted 01-30-2020 07:25 AM

Unfortunately your ace in the hole in getting a company to work with you is usually the way you paid for the item. If it was through a credit card company, contact them about their resolution process. It’s amazing how helpful a company can become when they see all monies you paid for something being withdrawn. It is for this reason alone if I pay for something more than 50 bux, it’s via credit card. I’m not rich, and after having had to deal with the giant bully Amazoo a few times, have decided never to be a doormat again.

It just sux that if they saw this pic, they are sticking to their lame, it’s part of some natural anything, unless it was a natural disaster.

-- Think safe, be safe

View Underdog's profile


1458 posts in 2678 days

#12 posted 01-30-2020 01:18 PM

I agree with others who say this looks like a spot of glue that they didn’t clean up before finishing. That’s no natural blemish.

Whoever put stain on should have caught it then and there… And whoever put top coat on should have kicked it back to the stain department or the sanding department.

It was always amazing to me how a cracked piece of plywood made it all the way from the CNC Router, to the framing table, to the sanding booth, through stain and top coat, and then to final assembly or the loading dock before someone said “wait, is that a crack?”.

Ya just never know…

-- Jim, Georgia, USA

View LittleShaver's profile


630 posts in 1262 days

#13 posted 01-30-2020 01:39 PM

I’ve had to use AMEX dispute resolution a couple of times. They are Awesome and have upheld my disputes.

-- Sawdust Maker

View Axis39's profile


158 posts in 240 days

#14 posted 01-30-2020 03:07 PM

I agree with everyone else here.

1. No, it is glue (or a similar contaminant), not wood grain

2. Refinish the whole top, sanding beyond the contamination

-- John F. SoCal transplant, chewer uppper of good wood

View pottz's profile


7992 posts in 1627 days

#15 posted 01-30-2020 03:34 PM

well it doesn’t matter what it is,it should never have left the factory period.dont try and refinish they need to get you a new table or refund your money.

-- sawdust the bigger the pile the bigger my smile-larry,so cal.

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