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Dewalt 735 knives update

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Forum topic by jbmaine posted 12-06-2019 10:48 PM 493 views 2 times favorited 11 replies Add to Favorites Watch
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jbmaine

87 posts in 75 days


12-06-2019 10:48 PM

I recently posted about the 735 I just got, and the issue with the ( I think ) soft or too brittle steel knives that come with this planer. I was going to let this go, but I ended up calling Dewalt this morning to register the planer for warranty ( couldn’t get thru on the computer). Before I was done I mentioned what a great planer it was and said it would go a long way if dewalt had better knives for it. We conversed for some time about what had happened ( nicked blades on first use) and they offered to send me a new set of knives. I thought this was nice of them and said so. However, they annoyed me just a little. They stated this was a one time thing and they were not obliged to give me new knives. They were kind of snooty about it, so I snooted back. I said by your warranty statement you kind of do have to give me new knives. On page 14 of the manual it shows the warranty in three parts, A 90 day return, no questions asked. A three year warranty on defects due to faulty materials and workmanship. And ” one year free service” it says ” Dewalt will maintain the tool and replace worn parts caused by normal use, for free any time during the first year after purchase. ” At this point I was told it did not apply to knives as they were an accessory. I tried for awhile to explain they weren’t an accessory, they came with the planer, it’s just an expensive boat anchor with out them. But after a while I gave up, said thanks for your time, and hung up. At the end of the day you just gotta kinda laugh about the world today. Well, sorry to ramble on so, thanks for listening.


11 replies so far

View Aj2's profile

Aj2

2650 posts in 2403 days


#1 posted 12-06-2019 11:44 PM

I agree with them knives are disposable. And the stock knives do nick fairly easily but as Alaska pointed out a few ridges in a planed boards is really a problem. When they get so dull that they no longer cut without tearing wood then it’s time to flip them.
735 is a great planer for the money if yours doesn’t snipe your a lucky guy.
Some where I have a pic of a fixture I made for sharpening Dewalt knives I’ll post it later.

Good Luck

-- Aj

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pottz

7685 posts in 1590 days


#2 posted 12-07-2019 12:25 AM

yeah they could have told you to pound sand,so when they were nice and said np problem,even though they rubbed it in a little you dont argue about it.as alaska said you probably hit some tiny piece of sand or whatever,not because the blade was defective.it shows they are a standup company wanting a happy customer.

-- sawdust the bigger the pile the bigger my smile-larry,so cal.

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ArtMann

1462 posts in 1421 days


#3 posted 12-07-2019 01:07 AM

Exactly what did you intend to accomplish with this exchange? The fact you had the conversation and then bragged about it on LJ says more about you than about Dewalt Tools. I would have thanked them for the gift and hung up the phone.

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pottz

7685 posts in 1590 days


#4 posted 12-07-2019 01:48 AM



Exactly what did you intend to accomplish with this exchange? The fact you had the conversation and then bragged about it on LJ says more about you than about Dewalt Tools. I would have thanked them for the gift and hung up the phone.

- ArtMann


+100 i guess it made him feel like he got the upper hand and beat the big guys.

-- sawdust the bigger the pile the bigger my smile-larry,so cal.

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jbmaine

87 posts in 75 days


#5 posted 12-07-2019 02:11 AM

Sorry if I came across as rude or smug, but the person at Dewalt I was dealing with was with the power tool division, but didn’t know what a planer was. Asked me what I used it for, and when I told them, they were surprised pine was wood, and after I thanked them for offering to send me a new set of knives I was told I better take better care of them, and suggested I read the manual so they’d last longer. In all honesty my dealing with Dewalt on this didn’t bring out the best in me, and I guess I carried it thru into this post, and for that I apologize.

View Aj2's profile

Aj2

2650 posts in 2403 days


#6 posted 12-07-2019 02:44 AM

Here’s the fixture I used to sharpen Dewalt planer knives. I used this one on the infinity carbide knives more the twice before they got too short.
The slots are cut at 45 this matches the bevel angle. The cheap diamond thingy is made by Smith.

I would like to comment on your dealings with dewalts customer service. I’m often frustrated trying to talk about woodworking with non woodworkers. And can see how you were soured.
Some people are so ignorant about our craft they think wood only comes in one color. :(

Good Luck

-- Aj

View AlaskaGuy's profile

AlaskaGuy

5522 posts in 2914 days


#7 posted 12-07-2019 02:54 AM

Perhaps you could try a set of these.

https://www.infinitytools.com/dewalt-dw734-and-dw735-planer-knives

-- Alaskan's for Global warming!

View Aj2's profile

Aj2

2650 posts in 2403 days


#8 posted 12-07-2019 04:23 AM


Perhaps you could try a set of these.

https://www.infinitytools.com/dewalt-dw734-and-dw735-planer-knives

- AlaskaGuy

Those are good knives even with just one side .

I tired to find out what the stock knifes are made from but never could. Something very cheap.
Holbren has a set of t1 hss that should be better then stock knives. https://www.holbren.com/DW735_T1 Clean wood is still a must
I use t1 in my jointer and like it alot.
Are we cool now Alaska guy or am I still on your bad side:)

-- Aj

View Redoak49's profile

Redoak49

4351 posts in 2594 days


#9 posted 12-07-2019 12:40 PM

I will try the Holbren knives next time around. I have the Infinity non carbide on my 735 now and working well.

I would have taken the free knives and left it there.

View EarlS's profile

EarlS

3425 posts in 2953 days


#10 posted 12-07-2019 12:50 PM

There are a couple of knife sharpeners out there (Woodriver, Inifinity). My dad suggested I get one since he has a Woodriver and had great success with it. I tried it but I couldn’t get the hang of it.

I did a search for Dewalt 735 knife sharpening and there are a lot of forum conversations as well. They all sound a lot like this one.

-- Earl "I'm a pessamist - generally that increases the chance that things will turn out better than expected"

View Fred Hargis's profile

Fred Hargis

5927 posts in 3099 days


#11 posted 12-07-2019 02:32 PM

The complaints posted about the 735 knives go on and on on various forums. Replacing them with a good aftermarket set solves the problem.

-- Our village hasn't lost it's idiot, he was elected to congress.

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