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Forum topic by myxology posted 10-19-2019 04:58 PM 1460 views 0 times favorited 40 replies Add to Favorites Watch
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myxology

95 posts in 1785 days


10-19-2019 04:58 PM

So irritated. I just got this jointer from Grizzly and it’s got a little bit of damage. I’ve never had to return anything to them, but I know some of you have. Would you just keep this? It doesn’t impact the operation at all, but it sucks to spend that much money and have it be marred like that.

-- Is this thing plugged in?


40 replies so far

View Steve's profile

Steve

1618 posts in 1127 days


#1 posted 10-19-2019 05:11 PM

I’d contact grizzly asap with pictures and ask them how are they going to make it right.

In the meantime, you need to decide what you want to get out of the mishap. Do you want a new one? Do you want them to send replacement parts. Do you want them to just give you a discount off the price you paid? Or do you just want to live with it and do nothing.

Sucks btw. I can only imagine your feeling after seeing that.

View tynewman's profile

tynewman

108 posts in 257 days


#2 posted 10-19-2019 05:14 PM

what steve said, theyll make it right. They have always been good to work with

-- Ty

View Aj2's profile

Aj2

2536 posts in 2342 days


#3 posted 10-19-2019 07:08 PM

How does the machine cut ?
If they sent you a whole new unit and it didn’t cut as nice as that one that would be a drag.
If they send you a new base and you goof up the tables because they will have to be handled that would be a drag.

Good Luck with your machine

-- Aj

View knotscott's profile

knotscott

8343 posts in 3920 days


#4 posted 10-19-2019 07:20 PM

That looks like quite a bit of damage. I’d be wanting at least a new base. Contact them and see what they suggest. You might want to take some better pics to make your case.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View Jack Lewis's profile

Jack Lewis

508 posts in 1623 days


#5 posted 10-19-2019 07:51 PM

+1 knotscott but it might be more trouble to replace the base than it is worth. Maybe they would discount the sale price enough that you could live with it. Can’t hurt to ask!

-- "PLUMBER'S BUTT! Get over it, everybody has one"

View wildwoodbybrianjohns's profile

wildwoodbybrianjohns

474 posts in 92 days


#6 posted 10-19-2019 07:54 PM

Sucks. Its all Fedex/ UPS´s fault! Those guys! seriously….............

If the machine works fine, then the “discount” steve mentions I might lobby for. You´ve already got “mileage” so when you put some more on it, you wont cry.

-- Wildwood by Brian Johns: It is wiser to find out, than to suppose (S. Clemens)

View MrRon's profile

MrRon

5772 posts in 3788 days


#7 posted 10-19-2019 08:36 PM

Which is the most trouble? keep it and live with the damage or send it back with all the hassle involved? The best is to as for a discount. That would favor both you and Grizzly.

View WoodenDreams's profile

WoodenDreams

806 posts in 455 days


#8 posted 10-20-2019 01:58 AM

If it was delivered to you, I hope you wrote on the Freight Bills (BOL) (Bill of Lading) the damaged frieght. Or at least contacted Grizzly as soon as possible. The freight company should pick it up and send it back free of charge, since the freight company is responsible on the damaged delivery. Being a retired truck driver (Owner Operator), I would have taken pictures of damaged containers – call Grizzly before signing the bill of lading – then from that phone call decide to sign for it or refuse delivery and send it back writing on the BOL ‘damage product’. If you accept it, You will have to live with that equipment, and every time you see that ding, you think Crap…. even if you get a reduced price credit. If it’s returned to Grizzly, Grizzly will most likely sell it in their Spring Tent Sale (Close-Out of discontinued and dings & dented items). They have this sale every year in the spring at big savings. All this said, I would not have accepted it from the start. and have it made right to you.

View Madmark2's profile

Madmark2

542 posts in 1133 days


#9 posted 10-20-2019 02:26 AM

Return it. It’s shipping damage. You know that it didn’t leave Griz looking like that. They won’t mind.

M

View iminmyshop's profile

iminmyshop

300 posts in 2538 days


#10 posted 10-20-2019 02:28 AM

What Steve said. And don’t accept a credit on new products. I’d want a new one. It may be the shippers fault. They carry insurance for that. Let us know what kind of response you get.

-- http://www.alansfinewoodworking.com/

View PaulDoug's profile

PaulDoug

2234 posts in 2248 days


#11 posted 10-20-2019 02:39 AM

Yep!!

-- “We all die. The goal isn't to live forever; the goal is to create something that will.” - Chuck Palahniuk

View bobvilla's profile

bobvilla

12 posts in 1642 days


#12 posted 10-20-2019 02:54 AM

I’d just live with It. Too much hassle to send it back. I jut figure nowadays with us buying online and not through dealers, a little bit of freight damage is bound to happen. In the past, we would go to a dealer and physically inspect an item before we bought it. The dealers used to take care of all the shipping hassles.

If it doesn’t affect the function, I wouldn’t ship it back.

View pottz's profile

pottz

6779 posts in 1529 days


#13 posted 10-20-2019 02:59 AM

i just go for the discount and keep it,less stress on your part and it just add’s a nice patina-lol.hey ya know it’s gonna get some road wear sooner or later so id say get as much discount as you can,i just hate the process of returning something like that.not worth it.

-- sawdust the bigger the pile the bigger my smile-larry,so cal.

View therealSteveN's profile

therealSteveN

4177 posts in 1119 days


#14 posted 10-20-2019 06:34 AM

Those skirts screw on. Send them the pic, and they will send you a new skirt. Likely they won’t want the expense of returning the damaged one.

-- Think safe, be safe

View myxology's profile

myxology

95 posts in 1785 days


#15 posted 10-27-2019 05:59 AM

UPDATE:

I got a call from Grizzly today saying that the jointer I bought has been discontinued so they can’t send me a new stand. They offered me $50 and some touch-up paint. :D I think I’m just going to take it. I’m probably a little less finicky than some might be about their tools and the damage really is only cosmetic. I was less excited to hear that I just bought a discontinued product. Ugh. Anyways, I have it pretty much set up and it’s cutting just fine, so I will likely take their offer and move on with my life. There are higher priorities. Thoughts?

-- Is this thing plugged in?

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