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Forum topic by therealSteveN posted 06-14-2019 05:29 PM 660 views 0 times favorited 34 replies Add to Favorites Watch
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therealSteveN

3106 posts in 995 days


06-14-2019 05:29 PM

“Amazon offers no guarantee of who your seller is”

I was told that today when talking to customer service.

My recent journey in Amazon BS occurred after having placed an order of this item.

https://www.amazon.com/gp/product/B00BEXBWS6/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

I was expecting an order from Amazon on an item made by Onieda air systems.

Instead I was sent an item, not sure what it was/is yet, because it was “Attempted delivery” by the good old USPS, impossible delivery, because they work when you do. No late nights, late Saturday like UPS

I am told after attempting to find out what I had missed in the Amazon ad, because I will not willfully enter into a contract to buy if I know the seller feels I am a thief, and insists on getting a signature for delivery.

The seller/shipper was a CT Power tools, which I had never heard of before, and did not enter into a contract to buy anything from in the first place.

Trying to track this down, I was told by first an Amazoo cust serv rep, and then her Stupervisor that Amazon doesn’t monitor who the shipper/sellers are, and has no qualms with them changing the terms of the deal.

CT Power tools page as a seller on Amazon.= I don’t know, 16% of their buyers rank them a 1? Is that someone you would willingly enter into a contract with? At the time I thought it was just CT Power tools, it’s actually Amazon who screwed me, by changing the terms of the contract.

Just putting that out there. Your “bargain” probably isn’t.

-- Think safe, be safe


34 replies so far

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therealSteveN

3106 posts in 995 days


#1 posted 06-14-2019 05:58 PM

At this writing, I had told the Amazon tech that I would accept a refund, however I had not received the item. Well just now I got an e-mail from CT Power tools saying.

1 B00BEXBWS6 Oneida Air Systems Super Dust Deputy Molded Cyclone Only
You have received a message from the Amazon Seller – CT Power Tools

Your order was already shipped and a notice was left at your location for delivery. You can refuse the shipment, but please be aware, per our published terms and conditions, there will be a 20% restocking fee.

I find this seems to be expected from a 16% dissatisfied seller, they have to make money some how, eh? It’s laughable though, because I didn’t BUY anything from them. Evidently they don’t care. Sure makes you wanna go shopping there.

-- Think safe, be safe

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therealSteveN

3106 posts in 995 days


#2 posted 06-14-2019 07:16 PM

Now they are mad at me, because I have told the truth in my rating of them. Jeesh, I feel bad. NOT….

Give me gas, get farted on is what usually happens.

-- Think safe, be safe

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MrUnix

7407 posts in 2620 days


#3 posted 06-14-2019 07:21 PM

I’m not sure what you are exactly upset about, or why you refuse to accept delivery? Just because it came from someone other than who you thought it would?

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

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Craftsman on the lake

2989 posts in 3858 days


#4 posted 06-14-2019 07:52 PM



I m not sure what you are exactly upset about, or why you refuse to accept delivery? Just because it came from someone other than who you thought it would?

Cheers,
Brad

- MrUnix

I’m wondering the same thing. Also, in the ‘details’ link on the webpage, it has this, along with other seller info:

“If any of the products or content related to this discount are returned, your refund will equal the amount you paid for the product or content, subject to applicable refund policies.”

When I order from Amazon… and I order a lot of stuff as I almost never go to the store any longer, I always check this, And I usually try, if available, to order from “amazon fulfilled order”.

Also, if you click the link on the page that looks like this:
Used & new (5) from $169.99 & FREE shipping.

You’ll see several sellers both used and new. Woodcraft (a reputable place) has it on Amazon for the same price if you calculate shipping. If you had a Woodcraft store near you it would be $12 less to pick it up yourself.

Another option is you could have ordered it from Amazon as the seller for about $7 more and be guaranteed satisfaction no questions asked.

Sorry you weren’t satisfied but all the info about the return policy and the choice of other vendors is right there for you to look at. I agree. I wouldn’t have ordered it from CT either as they have an 83% satisfaction rating. But, they were selling and you were buying… in that linked page you could have chosen a specific seller.

If you haven’t ordered from Amazon much, then it’s understandable. Everyone (me too after an experience like yours) learned to order properly after looking at all the issues. Often I order the Amazon supplied stuff as I know I will be completely satisfied and get a return for any reason with no shipping and UPS picks it up at my door. It often costs a little more but sometimes it’s worth it. I usually do this if the return shipping might be a lot because of weight. If I know I want an item and am definitely going to keep it then I choose the lowest price. If an item is damaged or missing parts then any dealer will accept the return without cost to you. Amazon will see to it. If the vendor doesn’t then Amazon will make good on it and the vendor will be kicked out. Amazon is actually, and sadly for big box stores, a very safe and guaranteed place to purchase stuff.

I write this not as a slam of you or your situation. It’s just the way it is with Amazon. A superior place to purchase stuff if you know how to use it. No one can touch them. They’ve figured it out.

I hope you get your dust deputy, and get it up and running. When you do… be sure to show it to us. Dan…

-- The smell of wood, coffee in the cup, the wife let's me do my thing, the lake is peaceful.

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pottz

5552 posts in 1405 days


#5 posted 06-14-2019 08:24 PM



I m not sure what you are exactly upset about, or why you refuse to accept delivery? Just because it came from someone other than who you thought it would?

Cheers,
Brad

- MrUnix


yeah i buy from amazon a lot and many things come from there vendor partners as they call them,but i really dont care as long as i get it and it’s backed by amazon.i love the company and the service.

-- sawdust the bigger the pile the bigger my smile-larry,so cal.

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corelz125

753 posts in 1397 days


#6 posted 06-14-2019 09:39 PM

That’s why I usually search for things from Amazon it’s easier to solve a problem.

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therealSteveN

3106 posts in 995 days


#7 posted 06-15-2019 02:17 AM



I m not sure what you are exactly upset about, or why you refuse to accept delivery? Just because it came from someone other than who you thought it would?

Cheers,
Brad

- MrUnix

I work the same hours as USPS, so I would have to take off work.

-- Think safe, be safe

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therealSteveN

3106 posts in 995 days


#8 posted 06-15-2019 02:22 AM


I m not sure what you are exactly upset about, or why you refuse to accept delivery? Just because it came from someone other than who you thought it would?

Cheers,
Brad

- MrUnix

When I order from Amazon… and I order a lot of stuff as I almost never go to the store any longer, I always check this, And I usually try, if available, to order from “amazon fulfilled order”.

- Craftsman on the lake

I did look at ALL of the options, and chose the Amazon Prime one, seeing that we pay 100 bux a year for it. If you had looked at the link I posted for the URL I did order from, over buy add to cart you would have noted it says.

“Sold by Oneida Air Systems and Fulfilled by Amazon.”

Are you getting a better feel for the bait and switch they pulled on me, without asking me BTW. I did choose fulfilled by Amazon.

-- Think safe, be safe

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therealSteveN

3106 posts in 995 days


#9 posted 06-15-2019 02:27 AM


I m not sure what you are exactly upset about, or why you refuse to accept delivery? Just because it came from someone other than who you thought it would?

Cheers,
Brad

- MrUnix

yeah i buy from amazon a lot and many things come from there vendor partners as they call them,but i really dont care as long as i get it and it s backed by amazon.i love the company and the service.

- pottz

Pottz I used to agree with you, but this bunch they shafted me too, doesn’t leave it like all the other purchases I made at Amazon, and has a bunch of other rules none of us would agree to, mostly a 20% restock fee. Half the pull of Amazon is send it back if you don’t like it. Adding a 20% buttwhippin when I haven’t even seen it has some ouch, and I think nobody here would be all smiley about it. Any time I see the words re-stock fee, I go elsewhere.

-- Think safe, be safe

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therealSteveN

3106 posts in 995 days


#10 posted 06-15-2019 02:30 AM



That s why I usually search for things from Amazon it s easier to solve a problem.

- corelz125

I’m not sure what that means.

I’ve spent 3 weeks all over the innerweb looking at cyclones for my DC. When I did finally pull the trigger I opted for supposedly dependable Prime, fulfilled by Amazon, and they sent me to crap city.

-- Think safe, be safe

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therealSteveN

3106 posts in 995 days


#11 posted 06-15-2019 02:31 AM

All I was doing was to report what happened to me. If it also happens to you, don’t say nobody ever said anything.

-- Think safe, be safe

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Craftsman on the lake

2989 posts in 3858 days


#12 posted 06-15-2019 02:35 AM


I m not sure what you are exactly upset about, or why you refuse to accept delivery? Just because it came from someone other than who you thought it would?

Cheers,
Brad

- MrUnix

When I order from Amazon… and I order a lot of stuff as I almost never go to the store any longer, I always check this, And I usually try, if available, to order from “amazon fulfilled order”.

- Craftsman on the lake

I did look at ALL of the options, and chose the Amazon Prime one, seeing that we pay 100 bux a year for it. If you had looked at the link I posted for the URL I did order from, over buy add to cart you would have noted it says.

“Sold by Oneida Air Systems and Fulfilled by Amazon.”

Are you getting a better feel for the bait and switch they pulled on me, without asking me BTW. I did choose fulfilled by Amazon.

- therealSteveN

If you look on that details page of vendors to order from. CT Power tools isn’t a fulfilled by Amazon listing. Maybe I missed something.

-- The smell of wood, coffee in the cup, the wife let's me do my thing, the lake is peaceful.

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therealSteveN

3106 posts in 995 days


#13 posted 06-15-2019 03:16 AM

https://www.amazon.com/dp/B00BEXBWS6

This is the link I ordered from. I was switched by Amazon. to the link above. I’m sorry I had posted the link that Amazon sent me in an e-mail. Does it not say fulfilled by amazon.

I had gone through all of the links, and discounted all of them, and just went with Prime. I thought, Amazon rep even told me the order had been swapped. That was where the “Amazon offers no guarantee of who the seller is” So if they switch you on an order, to a poor seller, with terrible ratings, and feedback. Tough, is what I am getting out of Amazon, at the same time they are talking out the side of their mouth about trust, and integrity. I trust they have no integrity now, except to the US Dollar.

It’s laughable really. Everything there is rate this, rank that, but evidently they don’t feel the need to play by their own rules. The send me to a seller with 16% of their customers giving bad ratings in the last 3 months alone. Are you gonna buy from them? Of course not, so if/when they shove that seller down your throat after you had picked Prime, fulfilled by Amazon. You are suddenly me…...

Think about it, this is just another step down they are taking. You hear all the time, record sales, record profits….... yet Prime used to be guaranteed 2 day shipping, now it’s kinda this week, unless it isn’t. So many things have changed as they make more $$$$$$, and none of the changes I have seen amount to anything good for me.

-- Think safe, be safe

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MrUnix

7407 posts in 2620 days


#14 posted 06-15-2019 03:31 AM

Instead I was sent an item, not sure what it was/is yet, because it was “Attempted delivery” by the good old USPS, impossible delivery, because they work when you do. No late nights, late Saturday like UPS
[...]
I work the same hours as USPS, so I would have to take off work.
- therealSteveN

You ordered item X, and they shipped item X as promised… sounds like your beef is with the USPS, not Amazon IMO!

Fortunately, it’s pretty easy to get USPS to re-deliver, or hold at the PO for you to pickup (they are open Saturdays).
http://usps.com/redelivery/

Maybe I’m way off, but I never consider an Amazon purchase based on seller… I just look for the cheapest Prime entry and go for it. I really don’t care who sells it to me, just as long as I get what I ordered. And many times, that order could not be delivered because it would not fit in the mailbox… but they always leave a USPS Form 3849 for just that purpose (including signature requests). I’ve had worse problems with the Amazon delivery service – where they have on multiple occasions said it was delivered when it wasn’t – well, it was, but to the wrong house :)

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

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corelz125

753 posts in 1397 days


#15 posted 06-15-2019 03:38 AM

What I was saying if it’s sold by a third party I don’t order it because half the time it ends up coming from China. After clicking the link you posted I now see they switched it on you without any notification. That’s the 1st time I’ve heard that happen.

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