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"Amazon offers no guarantee of who your seller is"

2K views 34 replies 11 participants last post by  TravisH 
#1 · (Edited by Moderator)
"Amazon offers no guarantee of who your seller is"

I was told that today when talking to customer service.

My recent journey in Amazon BS occurred after having placed an order of this item.

https://www.amazon.com/gp/product/B00BEXBWS6/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

I was expecting an order from Amazon on an item made by Onieda air systems.

Instead I was sent an item, not sure what it was/is yet, because it was "Attempted delivery" by the good old USPS, impossible delivery, because they work when you do. No late nights, late Saturday like UPS

I am told after attempting to find out what I had missed in the Amazon ad, because I will not willfully enter into a contract to buy if I know the seller feels I am a thief, and insists on getting a signature for delivery.

The seller/shipper was a CT Power tools, which I had never heard of before, and did not enter into a contract to buy anything from in the first place.

Trying to track this down, I was told by first an Amazoo cust serv rep, and then her Stupervisor that Amazon doesn't monitor who the shipper/sellers are, and has no qualms with them changing the terms of the deal.

CT Power tools page as a seller on Amazon.= I don't know, 16% of their buyers rank them a 1? Is that someone you would willingly enter into a contract with? At the time I thought it was just CT Power tools, it's actually Amazon who screwed me, by changing the terms of the contract.

Just putting that out there. Your "bargain" probably isn't.
 
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#2 ·
At this writing, I had told the Amazon tech that I would accept a refund, however I had not received the item. Well just now I got an e-mail from CT Power tools saying.

1 B00BEXBWS6 Oneida Air Systems Super Dust Deputy Molded Cyclone Only
You have received a message from the Amazon Seller - CT Power Tools

Your order was already shipped and a notice was left at your location for delivery. You can refuse the shipment, but please be aware, per our published terms and conditions, there will be a 20% restocking fee.

I find this seems to be expected from a 16% dissatisfied seller, they have to make money some how, eh? It's laughable though, because I didn't BUY anything from them. Evidently they don't care. Sure makes you wanna go shopping there.
 
#5 ·
I m not sure what you are exactly upset about, or why you refuse to accept delivery? Just because it came from someone other than who you thought it would?

Cheers,
Brad

- MrUnix
I'm wondering the same thing. Also, in the 'details' link on the webpage, it has this, along with other seller info:

"If any of the products or content related to this discount are returned, your refund will equal the amount you paid for the product or content, subject to applicable refund policies."

When I order from Amazon… and I order a lot of stuff as I almost never go to the store any longer, I always check this, And I usually try, if available, to order from "amazon fulfilled order".

Also, if you click the link on the page that looks like this:
Used & new (5) from $169.99 & FREE shipping.

You'll see several sellers both used and new. Woodcraft (a reputable place) has it on Amazon for the same price if you calculate shipping. If you had a Woodcraft store near you it would be $12 less to pick it up yourself.

Another option is you could have ordered it from Amazon as the seller for about $7 more and be guaranteed satisfaction no questions asked.

Sorry you weren't satisfied but all the info about the return policy and the choice of other vendors is right there for you to look at. I agree. I wouldn't have ordered it from CT either as they have an 83% satisfaction rating. But, they were selling and you were buying… in that linked page you could have chosen a specific seller.

If you haven't ordered from Amazon much, then it's understandable. Everyone (me too after an experience like yours) learned to order properly after looking at all the issues. Often I order the Amazon supplied stuff as I know I will be completely satisfied and get a return for any reason with no shipping and UPS picks it up at my door. It often costs a little more but sometimes it's worth it. I usually do this if the return shipping might be a lot because of weight. If I know I want an item and am definitely going to keep it then I choose the lowest price. If an item is damaged or missing parts then any dealer will accept the return without cost to you. Amazon will see to it. If the vendor doesn't then Amazon will make good on it and the vendor will be kicked out. Amazon is actually, and sadly for big box stores, a very safe and guaranteed place to purchase stuff.

I write this not as a slam of you or your situation. It's just the way it is with Amazon. A superior place to purchase stuff if you know how to use it. No one can touch them. They've figured it out.

I hope you get your dust deputy, and get it up and running. When you do… be sure to show it to us. Dan…
 
#6 ·
I m not sure what you are exactly upset about, or why you refuse to accept delivery? Just because it came from someone other than who you thought it would?

Cheers,
Brad

- MrUnix
yeah i buy from amazon a lot and many things come from there vendor partners as they call them,but i really dont care as long as i get it and it's backed by amazon.i love the company and the service.
 
#9 ·
I m not sure what you are exactly upset about, or why you refuse to accept delivery? Just because it came from someone other than who you thought it would?

Cheers,
Brad

- MrUnix

When I order from Amazon… and I order a lot of stuff as I almost never go to the store any longer, I always check this, And I usually try, if available, to order from "amazon fulfilled order".

- Craftsman on the lake
I did look at ALL of the options, and chose the Amazon Prime one, seeing that we pay 100 bux a year for it. If you had looked at the link I posted for the URL I did order from, over buy add to cart you would have noted it says.

"Sold by Oneida Air Systems and Fulfilled by Amazon."

Are you getting a better feel for the bait and switch they pulled on me, without asking me BTW. I did choose fulfilled by Amazon.
 
#10 ·
I m not sure what you are exactly upset about, or why you refuse to accept delivery? Just because it came from someone other than who you thought it would?

Cheers,
Brad

- MrUnix

yeah i buy from amazon a lot and many things come from there vendor partners as they call them,but i really dont care as long as i get it and it s backed by amazon.i love the company and the service.

- pottz
Pottz I used to agree with you, but this bunch they shafted me too, doesn't leave it like all the other purchases I made at Amazon, and has a bunch of other rules none of us would agree to, mostly a 20% restock fee. Half the pull of Amazon is send it back if you don't like it. Adding a 20% buttwhippin when I haven't even seen it has some ouch, and I think nobody here would be all smiley about it. Any time I see the words re-stock fee, I go elsewhere.
 
#11 ·
That s why I usually search for things from Amazon it s easier to solve a problem.

- corelz125
I'm not sure what that means.

I've spent 3 weeks all over the innerweb looking at cyclones for my DC. When I did finally pull the trigger I opted for supposedly dependable Prime, fulfilled by Amazon, and they sent me to crap city.
 
#13 ·
I m not sure what you are exactly upset about, or why you refuse to accept delivery? Just because it came from someone other than who you thought it would?

Cheers,
Brad

- MrUnix

When I order from Amazon… and I order a lot of stuff as I almost never go to the store any longer, I always check this, And I usually try, if available, to order from "amazon fulfilled order".

- Craftsman on the lake

I did look at ALL of the options, and chose the Amazon Prime one, seeing that we pay 100 bux a year for it. If you had looked at the link I posted for the URL I did order from, over buy add to cart you would have noted it says.

"Sold by Oneida Air Systems and Fulfilled by Amazon."

Are you getting a better feel for the bait and switch they pulled on me, without asking me BTW. I did choose fulfilled by Amazon.

- therealSteveN
If you look on that details page of vendors to order from. CT Power tools isn't a fulfilled by Amazon listing. Maybe I missed something.
 
#14 · (Edited by Moderator)
https://www.amazon.com/dp/B00BEXBWS6

This is the link I ordered from. I was switched by Amazon. to the link above. I'm sorry I had posted the link that Amazon sent me in an e-mail. Does it not say fulfilled by amazon.

I had gone through all of the links, and discounted all of them, and just went with Prime. I thought, Amazon rep even told me the order had been swapped. That was where the "Amazon offers no guarantee of who the seller is" So if they switch you on an order, to a poor seller, with terrible ratings, and feedback. Tough, is what I am getting out of Amazon, at the same time they are talking out the side of their mouth about trust, and integrity. I trust they have no integrity now, except to the US Dollar.

It's laughable really. Everything there is rate this, rank that, but evidently they don't feel the need to play by their own rules. The send me to a seller with 16% of their customers giving bad ratings in the last 3 months alone. Are you gonna buy from them? Of course not, so if/when they shove that seller down your throat after you had picked Prime, fulfilled by Amazon. You are suddenly me…...

Think about it, this is just another step down they are taking. You hear all the time, record sales, record profits….... yet Prime used to be guaranteed 2 day shipping, now it's kinda this week, unless it isn't. So many things have changed as they make more $$$$$$, and none of the changes I have seen amount to anything good for me.
 
#15 · (Edited by Moderator)
Instead I was sent an item, not sure what it was/is yet, because it was "Attempted delivery" by the good old USPS, impossible delivery, because they work when you do. No late nights, late Saturday like UPS
[...]
I work the same hours as USPS, so I would have to take off work.
- therealSteveN
You ordered item X, and they shipped item X as promised… sounds like your beef is with the USPS, not Amazon IMO!

Fortunately, it's pretty easy to get USPS to re-deliver, or hold at the PO for you to pickup (they are open Saturdays).
http://usps.com/redelivery/

Maybe I'm way off, but I never consider an Amazon purchase based on seller… I just look for the cheapest Prime entry and go for it. I really don't care who sells it to me, just as long as I get what I ordered. And many times, that order could not be delivered because it would not fit in the mailbox… but they always leave a USPS Form 3849 for just that purpose (including signature requests). I've had worse problems with the Amazon delivery service - where they have on multiple occasions said it was delivered when it wasn't - well, it was, but to the wrong house :)

Cheers,
Brad
 
#17 ·
Sorry to read about your issues.

I hate Ama-dud online shopping for many reasons already stated. SWMBO has prime account and something shows up at house at least twice a week for her and kids. I always watch carefully the price, taxes, and delivery dates before selecting a vendor which majority of time leads me to lower cost sources off Ama-dud site. But, Fulfilled by Ama-dud are my favorite as it skips sales tax.

We've seen about every mistake you can list, and your warning/story seems odd? Customer service has always gone above and beyond to fix things, when there is a mistake or damaged shipment?
Have seen Ama-dud switch the vendor source on items ordered. Usually see a cryptic note, or vendor code change on the invoice when it happens, but they don't notify you unless you catch the invoice change and ask. Was told it's done when Amazon warehouse is empty and/or inventory is too far away to meet the prime delivery, so they use a vendor that can deliver on time.

One of the worst parts about Ama-dud is shipping method is a total secret, at least until order ships.
If you consider USPS a banned carrier for your packages, then you should never use Ama-dud. USPS is one of the largest external delivery contractors for them. Can not count how many times we see small package/envelope air shipments with FedEx or UPS tracking numbers that get handed off to local USPS mail center. They have a really bizarre decision process for finding the lowest cost shipping method and meeting the 2-day delivery window.

+1 USPS package delivery is pretty decent, and a reliable carrier in my area?
Once we met with our carrier and discussed leaving packages that were to big for common area mail boxes in secret 'hidden' location; carrier has left large items worth hundreds dollars at house. If USPS signature is required we get a form 3849. Sign it and leave in mailbox, and package shows up 2 days later in the secret spot. If want it faster, take the form to PO and pick it up. It's frustratingly slow when signature is required, but it is a consistent, with straight forward process.

Hope things get resolved.
 
#19 · (Edited by Moderator)
Capn. I have seen a few doozies before from them, and until this would agree. But when first the cust serv rep, and then the Stupervisor acted like them switching my order to an unworkable, at least for me solution, was nothing to be alarmed about?

I just can't get past this company who rates everything, and wants to know your opinion of every aspect of everything, and then they dump me with a NON prime seller with 83% of it's customers approval in the last 12 months saying they are a crap company. I'm lost.

I got an email late last night from Amazon asking me to e-mail, or call back, and this time the rep kept saying they understand, they understand….at the end they said same thing, order was swapped to another vendor, and they didn't much GARA what I thought of it. So I filed with the BBB on Amazon. I can't hardly fault the crap vendor, just some guy trying to get his nut, and using a bunch of archaic business practices to do it. Clearer to me the villain here is Amazon.

A few years ago, I have no doubt they would have fixed this for me.
 
#20 ·
I just look for the cheapest Prime entry and go for it.

Cheers,
Brad

- MrUnix

All I can figure is that reading comprehension is a real issue with you.

- therealSteveN
This is really not needed as MrUnix has been a significant contributor on LJ.

It is obvious that you are very upset not only with Amazon but with people who did agree with you.
 
#21 · (Edited by Moderator)
https://www.amazon.com/dp/B00BEXBWS6

I had gone through all of the links, and discounted all of them, and just went with Prime. I thought, Amazon rep even told me the order had been swapped. That was where the "Amazon offers no guarantee of who the seller is" So if they switch you on an order, to a poor seller, with terrible ratings, and feedback. Tough, is what I am getting out of Amazon, at the same time they are talking out the side of their mouth about trust, and integrity. I trust they have no integrity now, except to the US Dollar.
Prime doesn't mean that's it's sold by Amazon. It means that there is guaranteed 2 day shipping, you get cash back on your prime credit card, and prime video. Some vendors subscribe to prime and shipping will be two days. Those that don't often offer their own free shipping. Beyond that it's the vendors rules. You always need to choose the fulfilled by Amazon choice, like in those choices of vendors you have in the link I sent you if you want that safety feature.

Using Amazon correctly will ensure satisfaction. It's not Amazon here. You need to order correctly for the outcome you want to happen. Yes you've got to understand the order process, but there's no purposeful trick by Amazon here. It's there for you to order in the manner you want to, always has been, they offer a choice.

Look at it this way… Amazon lets vendors make stores on their website. Amazon also sells the product themselves with all those protections by choosing the "fulfilled by Amazon" option, usually for a little higher price than the others. You get the choice. It's not hidden or a trick. Everyone knows about it. It's a visible choice.

Also, if you want to refuse pickup leave a signed note taped to the door with the tracking number on it taped to your door. (you can get it from the order confirmation they sent you via email). I've done this a couple of times. It's like it was never ordered.

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#22 ·
I just look for the cheapest Prime entry and go for it.

Cheers,
Brad

- MrUnix

All I can figure is that reading comprehension is a real issue with you.

- therealSteveN

This is really not needed as MrUnix has been a significant contributor on LJ.

It is obvious that you are very upset not only with Amazon but with people who did agree with you.

- Redoak49
Sorry if you think I was being offensive. But when I type over and over that I did pick the link for The Prime deal, sold by Onieda, and fulfilled by Amazon, and to have him say that is what I needed to do. I have to question reading comprehension.
 
#23 ·
https://www.amazon.com/dp/B00BEXBWS6

I had gone through all of the links, and discounted all of them, and just went with Prime. I thought, Amazon rep even told me the order had been swapped. That was where the "Amazon offers no guarantee of who the seller is" So if they switch you on an order, to a poor seller, with terrible ratings, and feedback. Tough, is what I am getting out of Amazon, at the same time they are talking out the side of their mouth about trust, and integrity. I trust they have no integrity now, except to the US Dollar.

Prime doesn t mean that s it s sold by Amazon. It means that there is guaranteed 2 day shipping,

- Craftsman on the lake
Did you open the link I posted? Does it not say sold by Onieda, and fulfilled by Amazon? Right below "BUY NOW" I fully understand what Prime means.

https://www.amazon.com/dp/B00BEXBWS6
 
#24 ·
Again. I just posted this to tell what happened to me, if some don't not want to read what I typed fully, or assume I did something wrong in ordering I can assure you now.

This is the LINK

I chose the link that said Prime, Sold by Oneida, and fulfilled by amazon, and they switched me to a dud seller with a bunch of rules that no one here would buy from if they were aware of them. 3 reps there have confirmed I was switched, without asking me if I would agree to the sellers conditions, which I would NOT had, if I were asked.

I am only reporting. Not asking for anything, just reporting. As I already said it did happen to me, if it happens to you, don't say you had no idea this could occur…........
 
#25 ·
I order a lot for Amazon and occasionally have a problem. But, the majority of the time everything works out fine. I think there shipping performance is as good as any online business. Now that I get one day shipping on almost everything, I think they are great.

A lot of times, I can get somethings cheaper on eBay but shipping is much longer and typically more issues.

We are warned but I do not think it is an issue.
 
#26 · (Edited by Moderator)
All I can figure is that reading comprehension is a real issue with you.
- therealSteveN
LOL - Maybe you should go back and re-read it again :) My point was, and you confirmed, that your real gripe seems to be directed at the post office (as per your post #7 above) - which can be cured pretty easily. If the package had been sitting there for you when you got home, would you still have the same reaction?

My mention of choosing the cheapest 'prime' listing was not a directive for you to follow, but simply an anecdote which reinforced my comment about my not making a purchase choice based on seller. Life is too short. Good luck with your endeavor - hope it works out for you eventually.

Cheers,
Brad
 
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