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Forum topic by ChefHDAN posted 12-12-2018 02:23 PM 468 views 0 times favorited 15 replies Add to Favorites Watch
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ChefHDAN

1417 posts in 3268 days


12-12-2018 02:23 PM

My fellow LJ’s that are also computer ninjas, I need your assistance.

My IT work folks upgraded my work laptop and now I cannot open Sketchup 2016, that I had copied over from my Desktop PC. On the laptop it opens and says license expired, but it still opens fine on the desktop PC. Is there something else I need to copy to the laptop to get SU to work on my laptop too?

-- I've decided 1 mistake is really 2 opportunities to learn.. learn how to fix it... and learn how to not repeat it


15 replies so far

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Lazyman

3536 posts in 1806 days


#1 posted 12-12-2018 03:12 PM

You will need to reinstall it on the new PC. You can download older version here:

https://help.sketchup.com/en/downloading-older-versions

You will need to re-enter your licence info on the new computer.

-- Nathan, TX -- Hire the lazy man. He may not do as much work but that's because he will find a better way.

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ChefHDAN

1417 posts in 3268 days


#2 posted 12-12-2018 04:27 PM

Thanks LM, where should I look to find the license information?

-- I've decided 1 mistake is really 2 opportunities to learn.. learn how to fix it... and learn how to not repeat it

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RobHannon

276 posts in 949 days


#3 posted 12-12-2018 04:31 PM

The license info is likely buried in the Windows registry (I am guessing these are Windows devices). Probably need to contact Trimble support. Could be that they have a deactivation process for when you upgrade hardware and want to move the license.

If it is the same license info on your desktop try this process:

https://help.sketchup.com/en/sketchup/finding-your-license-information

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ChefHDAN

1417 posts in 3268 days


#4 posted 12-12-2018 05:12 PM

Thanks Rob, yes they are Windows units. I may be SOL because what I have downloaded from 2016 was the free version before the web based evolution. When I used your link to find the license I get;

Licensed to – Sketchup Make 2016 User
Licensed for – Non-Commercial Use
Serial # – MAKE

I’ve tried all of their help items with no success, and since I do not have a serial number I can’t even call them to ask a question.

Anyone got any voodoo magic?

-- I've decided 1 mistake is really 2 opportunities to learn.. learn how to fix it... and learn how to not repeat it

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000

2859 posts in 1318 days


#5 posted 12-12-2018 05:29 PM

Can you copy the program on your PC to a thumb drive and load it on your laptop?
I’ve never tried.

Also SU 2016 is a 32 bit program. Is your laptop 32 bit? (don’t know if they changed that when they upgraded)

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Rich

4555 posts in 1008 days


#6 posted 12-12-2018 05:39 PM

Some sites offer the option to download older versions. If SketchUp doesn’t do that, then there are bit torrents of the 2016 version out there. I just looked.

-- Knowledge is not skill. Knowledge plus ten thousand times is skill. -- Shinichi Suzuki

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Lazyman

3536 posts in 1806 days


#7 posted 12-12-2018 05:53 PM

Did you search your email? You should have gotten an email with the info when you bought your license.

Are you saying that on the old computer, you did not install Sketchup pro? If you still have the old computer, you should be able to lookup the license info or serial number on the app itself by clicking Help>License in the menu. As long as you entered your registration information on the old computer’s copy of of SU, I think that it should show it to you. If you didn’t and you don’t have the email, then you probably weren’t using the the extra features your license provides. You may have to call their customer support and ask if they can resend the registration information to the email you used when you bought your license since you don’t have the serial number.

-- Nathan, TX -- Hire the lazy man. He may not do as much work but that's because he will find a better way.

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Lazyman

3536 posts in 1806 days


#8 posted 12-12-2018 05:58 PM



Can you copy the program on your PC to a thumb drive and load it on your laptop?
I ve never tried.

Also SU 2016 is a 32 bit program. Is your laptop 32 bit? (don t know if they changed that when they upgraded)

- jbay


That usually doesn’t work. You usually have to use a utility to copy over the registry data as well. There are 32 & 64 bit and MAC versions of SU 2016 on the link I provided above.

-- Nathan, TX -- Hire the lazy man. He may not do as much work but that's because he will find a better way.

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000

2859 posts in 1318 days


#9 posted 12-12-2018 05:58 PM

I may be SOL because what I have downloaded from 2016 was the free version before the web based evolution.


Did you search your email? You should have gotten an email with the info when you bought your license.

Are you saying that on the old computer, you did not install Sketchup pro? If you still have the old computer, you should be able to lookup the license info or serial number on the app itself by clicking Help>License in the menu. As long as you entered your registration information on the old computer s copy of of SU, I think that it should show it to you. If you didn t and you don t have the email, then you probably weren t using the the extra features your license provides. You may have to call their customer support and ask if they can resend the registration information to the email you used when you bought your license since you don t have the serial number.

- Lazyman


View RobHannon's profile

RobHannon

276 posts in 949 days


#10 posted 12-12-2018 06:32 PM



Thanks Rob, yes they are Windows units. I may be SOL because what I have downloaded from 2016 was the free version before the web based evolution. When I used your link to find the license I get;

Licensed to – Sketchup Make 2016 User
Licensed for – Non-Commercial Use
Serial # – MAKE

I ve tried all of their help items with no success, and since I do not have a serial number I can t even call them to ask a question.

Anyone got any voodoo magic?

- ChefHDAN

I misunderstood, I thought you had the pro version. If I remember correctly the free version on Make came with a 30 day trial for the pay version. It sounds like the laptop it trying to open that trial. Compare the shortcut on your desktop and your laptop. The laptop should be opening a file similar to

c:\program files\sketchup\sketchup 2016\sketchup.exe

Also, if your laptop date and time are very off it messes with a the way a lot of software verifies it is valid. Dunno if sketchup does this or not but it is something I would check with troubleshooting.

Alternatively you could find a installer for the 2017 version. Still a local install and no feature loss that I have noticed.

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Lazyman

3536 posts in 1806 days


#11 posted 12-12-2018 07:52 PM

Perhaps I misunderstood. I was assuming that you had a pro license on the old computer. If you are just using the free version, just download and reinstall the version you want/need on the new PC from the link in my first post.

-- Nathan, TX -- Hire the lazy man. He may not do as much work but that's because he will find a better way.

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robscastle

6223 posts in 2623 days


#12 posted 12-12-2018 08:08 PM

Talk to the Duck

-- Regards Rob

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GR8HUNTER

6210 posts in 1131 days


#13 posted 12-12-2018 08:39 PM

whats the guys name who does SU classes :<))

-- Tony---- Reinholds,Pa.------ REMEMBER TO ALWAYS HAVE FUN

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ChefHDAN

1417 posts in 3268 days


#14 posted 12-12-2018 09:59 PM



Perhaps I misunderstood. I was assuming that you had a pro license on the old computer. If you are just using the free version, just download and reinstall the version you want/need on the new PC from the link in my first post.
- Lazyman

Nathan you are AWESOME! many thanks, that link did the trick, no more dealing with the web based BS. If I was still in McKinney I would be bringing you a beer!!! Many thanks for the help, LJ’s are the greatest, but TX LJ’s are special!!!

-- I've decided 1 mistake is really 2 opportunities to learn.. learn how to fix it... and learn how to not repeat it

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Lazyman

3536 posts in 1806 days


#15 posted 12-13-2018 06:26 AM

Glad to help. I’ll do anything for a beer. ;-)

-- Nathan, TX -- Hire the lazy man. He may not do as much work but that's because he will find a better way.

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