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Looking for Advice/Similar Experiences: Ordered a Table Saw from Grizzly, Came with a Wobbly Base

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Forum topic by Snej posted 12-03-2018 02:47 PM 1652 views 0 times favorited 9 replies Add to Favorites Watch
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Snej

3 posts in 288 days


12-03-2018 02:47 PM

Topic tags/keywords: grizzly table saw g0771z

I ordered the G0771Z from Grizzly’s website about two months ago. The first saw came with a wobbly base that traveled about 3/8” from front left to back right. I contacted the company and after some poor customer service (disjointed, but intending to be helpful), we arranged for them to pick up the main table saw unit and send a replacement. More disjointed customer service and I now have an extra set of everything that comes in the same box as the main table saw unit for which I need to arrange a return shipment. Second saw still has about 1/4” of play front to back.

Troubleshooting steps I have taken:
- hammered flat the mounting points for the shipping pallet that were extruding beyond the base of the saw
- put it in the mobile base to see if I can remove some of the play by adjusting that base
- called the technical help arm of the company who suggested shimming the base, but I also got the vibe that the man I spoke with was reading from a cue card and not speaking from experience

I feel that, having paid a fair amount of money for an item, I should not have to apply the potentially unsafe fix of shimming one side of the saw. I also recognize that I can fix the wobble by adding the more permanent solution of adjustable feet. But again, I paid for an item and feel I shouldn’t have to fix it by drilling holes in the base to add mounting points for the feet in order to make it safe to use.

My questions:
- Has anyone else had similar experience with Grizzly or other brand equipment? If so, what actions did you take?
- Am I being unreasonable? I am an amateur; those of you in the professional realm, is it expected to have to shim a cabinet saw?
- People who have purchased comparably priced saws from other brands, have you had similar issues?

Having now received two saws with the same “issue,” I am leaning towards keeping the saw and adding feet as it may just be standard operating procedure. Seeking advice before I take that action.


9 replies so far

View MrRon's profile

MrRon

5659 posts in 3720 days


#1 posted 12-03-2018 07:11 PM

It is definitely not “operating procedure”. I don’t own any Grizzly products, but have heard similar complaints about their service department. When you spend serious money on an item, you should not have to “re-engineer” it before it can be used. Personally, i would never buy any machine from an online dealer. All the machines I have, I have bought locally where I can examine it well before buying it. If it means driving hours to do, it’s time and money well spent. I also prefer that I am the one to move the machine. I don’t like depending on a trucker to move it. It may leave the showroom floor in good condition, but by the time it gets to the buyer, it may be seriously damaged. That is when the expense comes in. The machine you paid $1000 for may end up costing you $1500 after adjustments, replacements and endless arguments with service reps ensure. I know it is not always possible to buy locally. That is when I would start looking for a used machine locally. It may not have all the new fangled bells and whistles, but it will be a long lasting machine that was built to last when it was built. Sorry for your bad experience.

View Lee's profile

Lee

136 posts in 1355 days


#2 posted 12-03-2018 11:37 PM

Yes, its very common to have to shim a machine. Floors are seldom perfectly flat. Ive worked in heavy industry for 50 years and all of the big mill’s, drill presses, and lathes are shimmed and leveled, before bolting to the floor. I had to shim one corner of my PM66 because the concrete floor was not perfectly flat, no big deal, its rock solid now even after 25 years.

-- Colombia Custom Woodworking

View Snej's profile

Snej

3 posts in 288 days


#3 posted 12-04-2018 09:01 PM

Thanks for the responses guys. I ended up working the base with a rubber mallet after checking angles of the lip. Sits flat on the ground now and I know I can shim it if I move.

View Boomer34's profile

Boomer34

7 posts in 285 days


#4 posted 12-11-2018 01:47 AM

How have you like the saw? I’m considering this model…

View TheFridge's profile

TheFridge

10859 posts in 1963 days


#5 posted 12-11-2018 01:49 AM

There you go. The value stuff is gonna need tweaking a lot of times. If it was a powermatic, they’d be picking it up again and again until it was right.

-- Shooting down the walls of heartache. Bang bang. I am. The warrior.

View bgilb's profile

bgilb

101 posts in 3536 days


#6 posted 12-11-2018 05:02 AM

Are you sure the ground was flat?

View Snej's profile

Snej

3 posts in 288 days


#7 posted 12-11-2018 06:33 AM

Boomer34 – After working the base, I am really enjoying the saw. I upgraded from an old Ridgid contractor’s saw that I bought used and had some issues. This one has much more power, sounds great, is relatively easy to tune, and will hold adjustments better than the contractor’s saw. I recommend it as of now and don’t see that changing. If you’re still looking in a few months, hit me up for an updated review.

TheFridge – You’re right on that point and I’m fine with that reality now that I got over the initial concern.

bgilb – The ground was flat. tried it in multiple positions on two different slabs and on a mobile base that offers a little give via adjustments. No matter where I placed it, the base rocked the same direction and the same amount so I’m certain it was the base. Also, I fixed it with a mallet to the base and it sits flat now.

Thanks for all of the feedback guys!

View AlaskaGuy's profile

AlaskaGuy

5338 posts in 2786 days


#8 posted 12-11-2018 06:41 AM

The more you spend the more you get. You can’t pay Grizzly price and get a SawStop quality. I wish we could. Even the higher quality machinery can something have problems. Sometime is best to just fix it yourself if you can.

-- Alaskan's for Global warming!

View Woodbum's profile

Woodbum

878 posts in 3542 days


#9 posted 12-11-2018 12:36 PM

I own a Grizzly 1023 series table saw, a Grizzly helical head jointer and a floor model oscillating spindle sander. I have had very good luck with Grizzly customer service, and all of the other Grizzly folks that I have interacted with. The tools have given me nothing but excellent results and I am very happy with them. No equipment line is without problems, some more than others; but that is the nature of manufacturing worldwide. Snej, I am glad that you worked through your difficulties and are happy with your new table saw. It’s always fun to get new tools! Good luck, Work Safely and Have Fun!

-- "Now I'm just another old guy wearing funny clothes"

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