Supermax 16/32 Customer Service

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Forum topic by Redoak49 posted 07-13-2018 12:42 PM 526 views 0 times favorited 1 reply Add to Favorites Watch
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5417 posts in 3271 days

07-13-2018 12:42 PM

Yesterday I called Supermax/Laguna with a question about my 16/32 sander and adjusting the tension hold down rolls. The support was very good and following the advice got me going quickly.

A couple hours later, I got a call back asking if my problem was resolved. Quick, competent customer service will make me think of them the next time I purchase a major tool.

1 reply so far

View Fred Hargis's profile

Fred Hargis

7291 posts in 3775 days

#1 posted 07-13-2018 01:46 PM

I had just purchased a Supermax drum sander a few months ago, and while I may have read about it somewhere…I was surprised to see Laguna had bought the brand. It popped up when I registered my warranty on line. Laguna has had (maybe) an inconsistent reputation with CS, at least in the past. Glad to hear they helped you out.

-- Our village hasn't lost it's idiot, he was elected to congress.

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