LumberJocks

Was this customer service rep comment professional?

  • Advertise with us

« back to Coffee Lounge forum

Forum topic by JesseTutt posted 03-08-2018 07:42 PM 1378 views 0 times favorited 47 replies Add to Favorites Watch
View JesseTutt's profile

JesseTutt

854 posts in 2888 days


03-08-2018 07:42 PM

Topic tags/keywords: question

Earlier today I was chatting with an Amazon rep named Sheetal and I was called “dear” (exact statement was “That’s ok dear, we have a copy of the emails that we send you”). I was offended by the use of the term “dear”. I feel that it is totally inappropriate for any company representative, regardless of their gender, to call a customer, regardless of the customer’s gender, “dear”.

I contacted Amazon corporate headquarters and explained my view. I was assured that they would open an investigation, but no apology was offered.

If this had happened to you would you feel disrespected? Sexually harassed? or ???

Should it matter what the genders of the individuals (corporate rep, customer) are?

Anyone have any idea what gender Sheetal is? What nationality it is?

—Jesse, Saint Louis, Missouri

-- Jesse, Saint Louis, Missouri


47 replies so far

View Ron Aylor's profile

Ron Aylor

2649 posts in 1425 days


#1 posted 03-08-2018 07:46 PM

... really?

View 000's profile

000

2859 posts in 1677 days


#2 posted 03-08-2018 07:49 PM

Wouldn’t even come close to being an issue for me.
Some people are just friendly,
but thanks to people like you they’re getting to be less and less of those people.

View MrUnix's profile

MrUnix

8097 posts in 2977 days


#3 posted 03-08-2018 07:51 PM

If this had happened to you would you feel disrespected? Sexually harassed? or ???
- Jesse

Not in the least.

but thanks to people like you they’re getting to be less and less of those people.
- jbay

Exactly :)

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

View Ron Aylor's profile

Ron Aylor

2649 posts in 1425 days


#4 posted 03-08-2018 07:53 PM

Brad… I do believe you have just misquoted me. Please consider an edit of your post. Thanks!

View MrUnix's profile

MrUnix

8097 posts in 2977 days


#5 posted 03-08-2018 07:54 PM

Brad… I do believe you have just misquoted me. Please consider an edit of your post. Thanks!
- Ron Aylor

Caught and fixed as you were typing :)

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

View Ron Aylor's profile

Ron Aylor

2649 posts in 1425 days


#6 posted 03-08-2018 07:55 PM


... Some people are just friendly, but thanks to people like you [there’s] getting to be less and less of those people.

- jbay

I agree!

View poopiekat's profile

poopiekat

4740 posts in 4512 days


#7 posted 03-08-2018 07:56 PM

You don’t know if you’re offended without looking for consensus first?

-- Einstein: "The intuitive mind is a sacred gift, and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift." I'm Poopiekat!!

View Ron Aylor's profile

Ron Aylor

2649 posts in 1425 days


#8 posted 03-08-2018 07:57 PM



Caught and fixed as you were typing :)

Cheers,
Brad

- MrUnix

Thanks, Brad!

View theoldfart's profile

theoldfart

11651 posts in 3229 days


#9 posted 03-08-2018 08:00 PM

“Anyone have any idea what gender Sheetal is? What nationality it is?” Sounds like your looking for support for a non issue and your question calls your motivations into question. Get over it.

-- "With every tool obtained, there is another that is needed" DonW ( Kevin )

View Andre's profile

Andre

3568 posts in 2584 days


#10 posted 03-08-2018 08:16 PM

More P.C. bull! I would venture to say the problem is yourself not the Rep.?

-- Lifting one end of the plank.

View Smitty_Cabinetshop's profile (online now)

Smitty_Cabinetshop

16714 posts in 3396 days


#11 posted 03-08-2018 08:21 PM

Sorry, you’re not protected from feeling offended.

-- Don't anthropomorphize your handplanes. They hate it when you do that. - OldTools Archive -

View John Smith's profile (online now)

John Smith

2446 posts in 941 days


#12 posted 03-08-2018 08:24 PM

”If this had happened to you would you feel disrespected? Sexually harassed?”

no – not in the least

when you fall South of the Mason Dixon line, “Hon” or “Honey” is the norm
for a female to address a total stranger in a relaxed professional setting.
I have noticed that women from Africa, India and some Caribbean countries
often use the tern “Dear” in any kind of setting.
Mr. Tutt, you are wound a little too tight over this – take it with a grain of salt and move on.

-- there is no educational alternative to having a front row seat in the School of Hard Knocks. --

View Ripper70's profile

Ripper70

1377 posts in 1687 days


#13 posted 03-08-2018 08:34 PM


I was offended by the use of the term “dear”.
- JesseTutt

Jesse, baby, sweetie, darlin’. Get over yourself, angel.

-- "You know, I'm such a great driver, it's incomprehensible that they took my license away." --Vince Ricardo

View Woodknack's profile

Woodknack

13399 posts in 3158 days


#14 posted 03-08-2018 08:57 PM

Maybe you misunderstood and she was calling you a “deer”

-- Rick M, http://thewoodknack.blogspot.com/

View Ron Aylor's profile

Ron Aylor

2649 posts in 1425 days


#15 posted 03-08-2018 09:01 PM

After an extensive Internet search I have learned that, Sheetal (Hindi : शीतल) is a Hindu/Sanskrit Indian name. Further research leads me to believe that the word dear  is an ancient Sanskrit word, dating to the second millennium BCE, and depending on inflection could mean old curmudgeon.

showing 1 through 15 of 47 replies

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com