Woodpecker = Great Customer Serv.

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Forum topic by Andybb posted 10-05-2017 03:57 AM 832 views 0 times favorited 9 replies Add to Favorites Watch
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2349 posts in 1206 days

10-05-2017 03:57 AM

WP is ridiculously expensive but their customer service is awesome. I have one of their PRL V1 tank of a router lift that has got to be at least 10 years old that I bought on CL 2 years ago and the brake wasn’t working. Lifetime guarantee so they said ship it back to us and we will repair and return and pay shipping or send $200 and they will send me a new version 2. (passed on that option) They got it on Monday and it’s already back in the mail to me. Not too shabby. Still won’t buy any of their stuff anymore but cust. serv was excellent.

-- Andy - Seattle USA

9 replies so far

View Woodbum's profile


902 posts in 3668 days

#1 posted 10-05-2017 06:04 PM

Woodpeckers makes very fine products and sells them on a pricing schedule that allows them to stay in business while providing their excellent customer service that is the exception rather than the rule in today’s competitive market place. They are a good, family owned American business that concentrates on quality and long life in their products. You really do get what you pay for, and even though many consider their prices to be inordinately high; the quality and function of their products in unequalled. If you want the best and can afford it, then buy all means patronize Woodpeckers. If you don’t or can’t, then settle for something of less quality for a lesser price. You may not get the level of customer service that we all covet, but like I said…you get what you pay for.

-- "Now I'm just another old guy wearing funny clothes"

View bbasiaga's profile


1243 posts in 2598 days

#2 posted 10-05-2017 07:54 PM

I have one of their rules and one of their one time tools (I believe they called it a saddle square). Expensive, but unique, durable and easy to use. I keep looking at their tools and will probably end up buying one of their panel marking squares eventually.

They are priced such that I can’t or won’t make all my tools woodpeckers tools, but when I am looking for something that they happen to offer I can at least know it is worth the cost if I will use it enough.


-- Part of engineering is to know when to put your calculator down and pick up your tools.

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2648 posts in 2401 days

#3 posted 10-05-2017 08:40 PM

I have two of their tools. The quality is very good money well spent. Lie Nelson is another good tool company I support with real money. Lie Neison repaired a handplane for the cost of shipping. Totally my fault.

-- Aj

View Rich's profile


5133 posts in 1192 days

#4 posted 10-05-2017 10:52 PM

My 6” Woodpecker try square is my go-to square. I got it at Woodcraft with a discount coupon, so it was pretty inexpensive. It might sound dumb, but if you’re a t-track devotee, their pack of knobs is the best there is, and at $10 for a set of four with hardware, hard to beat. I’ve bought countless bags of them and just leave them on the jigs I build. Also for t-tracks, their knuckle clamp is great for repeated cuts because the springs lift the clamp as you unscrew it and it’s held open waiting for the next piece to cut.

My problem is with their one-time tools. A $600 doweling jig that can’t keep up with a $200 JessEm or a $400 dowel press is over-the-top. The current offering is two triangles. Get the set of 12” and 18” for over $300. Not for me. I think that no matter how innovative your design team is, having to come up with a new offering that often is too difficult.

-- Half of what we read or hear about finishing is right. We just don’t know which half! — Bob Flexner

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2349 posts in 1206 days

#5 posted 10-05-2017 11:15 PM

I don’t really have anything against Woodpecker. I spent $100 on their 24” T square 2 years ago. It is deadly accurate and a great tool. It;s just that like Rich said, sometimes it’s hard to swallow/justify their pricing. Square is square. I have Harbor Freight squares that are square also. Yes, they are an American made family owned company and I’d love to support them. Their quality is superior but it’s just hard to tell if its quality or a fantastic finish that makes them special. But again, their customer service is exemplary.

-- Andy - Seattle USA

View splintergroup's profile


3196 posts in 1825 days

#6 posted 10-06-2017 05:37 PM

I’m in agreement here.

I have a WP router lift, works great, love everything about it. It was expensive, but not outrageous. The design is like a tank, the only thing I see failing in the future is the lift screws/nuts getting worn and sloppy. Great to know that they can make it good as new again when the time comes.

Coming up with innovative tool designs is not easy. The way I see it is they have a large investment in a CNC shop and of course they want to keep those machines busy. This requires designs to build product to sell.

It seems that often the only way they see to improve/innovate a tool is to add more “features”. Often this just makes it more expensive to manufacturer, some times into the absurd zone as with the dowel maker. Kind of a solution looking for a problem.

Other times it just takes some new capabilities as is often seen with their layout tool designs. A few extra ways to measure or lay out a line and you might have a best seller.

The same can be said for companies like Incra. Their “capital asset” seems to be an aluminum extrusion machine. Everything they produce seems to incorporate extrusions 8^) (I’m a bit fan of their miter gauges and router fence).

View bonesbr549's profile


1586 posts in 3670 days

#7 posted 10-06-2017 05:41 PM

They are a guilty pleasure for me, but they make really really good stuff. Love all of the tools I get from them.

-- Sooner or later Liberals run out of other people's money.

View bonesbr549's profile


1586 posts in 3670 days

#8 posted 10-06-2017 05:55 PM

They are a guilty pleasure for me, but they make really really good stuff. Love all of the tools I get from them.

-- Sooner or later Liberals run out of other people's money.

View Fred Hargis's profile

Fred Hargis

5922 posts in 3096 days

#9 posted 10-06-2017 07:36 PM

I have one of those same lifts (PRL V1) that I bought second hand. The click stop, or whatever that thing is called, was not working right and they sent me a new one no questions asked. Prior to this I had their plunge luft, and after many years the screw got so hard to turn I called them. Sent it in and got it back within a 10 days or so, completely repaired. A great company. Yes, their stuff costs something, but you don’t get service like that for free (despite what some folks seem to think).

-- Our village hasn't lost it's idiot, he was elected to congress.

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