LumberJocks

Powermatic Replacement?

  • Advertise with us

« back to Power Tools, Hardware and Accessories forum

Forum topic by UpstateNYdude posted 05-08-2017 08:40 PM 1162 views 0 times favorited 18 replies Add to Favorites Watch
View UpstateNYdude's profile

UpstateNYdude

928 posts in 2430 days


05-08-2017 08:40 PM

So I have the PM 2800B drill press and last week the speed adjustment just stopped working lo and behold I take the top off and gears that meshed together to adjust the pulleys have broken the teeth off them. I was not happy as I’ve only had it a year, now I call up PM and Thomas the guy that helped me said send me a pic of the Serial # and describe the problem and he was very nice and said we’ll get the parts and tech out.

Now today I’ve received an email from another guy at JPW Industries telling me the following.

Before I can get your replacement drill press released and shipped to you I will need proof that the current unit has been destroyed in field.

1.) Send photos of the Serial number/data plate while it is on the machine and then removed from the machine and cut into multiple pieces.
2.) “Destroy” the machine in a manner that suits you, while being cautious of your own safety and that of anyone assisting you in this process . Dispose of the destroyed machine as you see fit.

Regards,

James Green

Now as I read that, they’re going to send me a brand new drill press if I remove the ID plate from mine and cut it up and send a picture and I can “destroy” the broken DP however I want and keep it…

Uh ok, does this seem weird to anyone else?

-- Nick, “I am always doing what I cannot do yet, in order to learn how to do it.” – Vincent Van Gogh


18 replies so far

View Loren's profile

Loren

10477 posts in 4095 days


#1 posted 05-08-2017 09:08 PM

A little odd I guess, but they don’t want a broken
drill press in circulation hurting the brand
reputation. They want the machine fully
“decommissioned” so it will never be an
issue to them again.

View teejk02's profile

teejk02

502 posts in 1572 days


#2 posted 05-08-2017 10:35 PM



A little odd I guess, but they don t want a broken
drill press in circulation hurting the brand
reputation. They want the machine fully
“decommissioned” so it will never be an
issue to them again.
- Loren
That’s Obama’s “cash for clunkers” program isn’t it (forget that many of those cars never left the market)? I’m not familiar with the model in question but maybe the “tried and true” manual step pulleys are still with us for a reason?

View pintodeluxe's profile

pintodeluxe

5970 posts in 3260 days


#3 posted 05-08-2017 11:10 PM

Bizarre.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

View tomd's profile

tomd

2208 posts in 4217 days


#4 posted 05-08-2017 11:20 PM

If I was getting a new drill press I would be satisfied. I had something very similar happen to me with a radial saw.

-- Tom D

View johnstoneb's profile

johnstoneb

3123 posts in 2619 days


#5 posted 05-08-2017 11:23 PM

That is the way warranty programs work. Usually the company gets the broken parts and destroys them. It is rather odd that they are asking you to destroy it.

I have taken a sledge to John Deere blocks that could have been machined and made work again. The JD service rep that was supervising told me when I asked him why we couldn’t just repair the block and reuse it. he told John Deere does not replace warranty items with repaired parts. The customer paid for a new tractor he gets new parts.

I personally know a man that was a service rep for IH that repaired and sold an IH block. IH found out he was no longer employed by IH and was working as a mechanic at a tractor dealership then and it wasn’t IH.

-- Bruce, Boise, ID

View MrUnix's profile

MrUnix

7434 posts in 2646 days


#6 posted 05-08-2017 11:23 PM

A new press and you get to keep the old one… what could be better?

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

View TungOil's profile

TungOil

1296 posts in 942 days


#7 posted 05-09-2017 01:50 AM

I think you just experienced the benefit of the PM 5 year warranty…..... it is odd that they want you to destroy the machine instead of return it.

I ordered a Pm duct collector a while back. It arrived with a dented part from being mishandled during shipping. When I called PM they wanted to replace the whole machine. Since I had already assembled most of it I talked them into just sending the replacement part instead.

-- The optimist says "the glass is half full". The pessimist says "the glass is half empty". The engineer says "the glass is twice as big as it needs to be"

View UpstateNYdude's profile

UpstateNYdude

928 posts in 2430 days


#8 posted 05-09-2017 12:58 PM

Well he did put “destroy” in quotes so I’m guessing he really doesn’t care what I do with it. So I’ll see if I can find the parts some place and replace it myself.

I’ve just never dealt with anyone that just lets you keep the machinery broken or not and sends you an entire replacement. By no means am I complaining it’s just this day and age not a lot of companies go out of their way to please a customer, Powermatic just snatched up a customer for the foreseeable future in my book.

-- Nick, “I am always doing what I cannot do yet, in order to learn how to do it.” – Vincent Van Gogh

View splintergroup's profile

splintergroup

2756 posts in 1669 days


#9 posted 05-09-2017 03:47 PM

I’ve dealt with this before.

They want you to trash the serial no. tag and send proof of kill so that no one may in the future make another claim on that drill press.

As to destroying the drill press, basically they want to know it is out of circulation, but it is not worth (their) expense to have it returned to them. Basically you can keep it for parts, just don’t “get caught” fixing it up and reselling it 8^)

View bigblockyeti's profile

bigblockyeti

5817 posts in 2167 days


#10 posted 05-09-2017 05:52 PM

The craftsman radial arm saws that were recalled required the motor to be removed and sent in. I suspect that wasn’t cheap especially in scale. Did they require any documentation of the destroyed press or just your confirmation?

-- "Lack of effort will result in failure with amazing predictability" - Me

View UpstateNYdude's profile

UpstateNYdude

928 posts in 2430 days


#11 posted 05-09-2017 06:45 PM

No documentation just that I send pictures of me removing the plate then it cut to pieces, then just my confirmation .

-- Nick, “I am always doing what I cannot do yet, in order to learn how to do it.” – Vincent Van Gogh

View WoodNDust's profile

WoodNDust

228 posts in 2553 days


#12 posted 05-09-2017 07:09 PM



No documentation just that I send pictures of me removing the plate then it cut to pieces, then just my confirmation .

- UpstateNYdude

Sounds like getting a brand new machine is totally worth this tiny hassle. Congratulations.

View CharlesA's profile

CharlesA

3383 posts in 2244 days


#13 posted 05-09-2017 08:07 PM

I’ve seen this before as well. They don’t want an defective, identifiable product out there. After you sell it, the next owner calls powermatic customer service and . . .

-- "Man is the only animal which devours his own, for I can apply no milder term to the general prey of the rich on the poor." ~Thomas Jefferson

View bigblockyeti's profile

bigblockyeti

5817 posts in 2167 days


#14 posted 05-09-2017 11:02 PM

Sounds like a pretty sweet deal overall. Maybe make into a dedicated machine for something else if the parts aren’t available to return it to functioning correctly.

-- "Lack of effort will result in failure with amazing predictability" - Me

View Lee's profile

Lee

135 posts in 1325 days


#15 posted 05-09-2017 11:51 PM

Sounds like a sweet deal, I have a PM2800B and there a great DP. What I would do is lock the pulleys in the mid position and put a VFD and three phase motor on it for about the same price PM would charge for the replacement parts,http://dealerselectric.com/1-HP-1800-RPM-115-Volts-Input-Package.asp 189.00 for both motor and VFD. then either sell it or keep it and have two top of the line DP’s.

-- Colombia Custom Woodworking

showing 1 through 15 of 18 replies

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com