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Forum topic by a1Jim posted 04-18-2017 03:05 PM 5749 views 0 times favorited 50 replies Add to Favorites Watch
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118134 posts in 4424 days

04-18-2017 03:05 PM

Topic tags/keywords: question

Hi Freinds
Just wondering if anyone can help with a problem I have with my 4 month old ICS SawStop?

My ICS SawStop has been in very light use for only 4 months
Here’s what has happened, I made a short cut in plywood with my saw and afterward heard a squeal like a wheel bearing going out and the blade would not move freely. To check things out I looked inside both access doors for anything out of the ordinary but could not see any build ups of sawdust or stray pieces of wood, I then checked the clearance of the brake pad on the brake cartridge , I could not see a clearance problem there but I removed the brake cartridge anyway and cleaned any sawdust away.
After doing that the squeal went away but now I had a new problem the saw blade would not elevate, I then slanted my blade to 45 degrees to see if I could see any obstructions but I did not but to my surprise, the blade did elevate up.
after returning to 90 degrees, I then tried to lower the blade but it would not lower, after returning to 45 degrees the blade would lower, then it would not raise again at 90 degrees.
I have checked with SawStop customer service and they were puzzled by this also and told me to check again for pieces of wood blocking things.I did check and still can’t find anything blocking the inside of the saw’s parts.
I have ordered an inexpensive Borescope to see if I could see anything with it, other than that I’m open to suggestions to solve the problem.

I’m posting this just before I’m going to be gone for part of the day so please excuse me if I don’t respond to your input right away.

Thanks Jim


50 replies so far

View pintodeluxe's profile


6204 posts in 3660 days

#1 posted 04-18-2017 03:40 PM

If the inability it raise the blade started suddenly after removing and re-installing the brake cartridge, I would revisit that procedure. Maybe something simple like the key that holds the brake in place didn’t get inserted fully?

Riving knife handle slightly out of position?

DC bracket loose and hanging up on something?

Knob on blade height adjustment wheel catching and tightening as you crank?

I’ll bet it’s something simple that once you find it, you won’t believe that just happened.
At least I hope it’s a simple fix.

Sorry I couldn’t be more help, I haven’t encountered this issue with my PCS.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

View Roger's profile


21030 posts in 3651 days

#2 posted 04-18-2017 03:50 PM

I think I’d be calling a SawStop tech. At only 4 months old, they should be happy to help.

-- Roger from KY. Work/Play/Travel Safe. Keep your dust collector fed. [email protected]

View SteveL's profile


178 posts in 4615 days

#3 posted 04-18-2017 04:15 PM

I agree with Roger—given your “reach” on Lumberjocks, Jim, I’d think that SawStop would be doing everything they can to get you up and running again. That said, I think this is the first time I’ve heard of an issue with that saw—I’m about to buy one myself, so I’ll follow this thread closely! THANKS.

-- SteveL

View Jim Jakosh's profile

Jim Jakosh

25177 posts in 3952 days

#4 posted 04-18-2017 04:39 PM

Hi Jim.
We had that problem with both Saw Stops at school- we could not move the blade up or down. I called Saw Stop and they told me the problem was with the lock mechanism that runs through the center of the elevating shaft. They have a Woodruff key in there that is the locking mechanism and they had some that were made of steel instead of brass and they galled up the inside of that shaft. They sent me new ones and the instruction for how to disassemble the shaft and clean it out but the new ones were also STEEL keys again. The shop teacher cleaned out the shafts and we took the lock shafts right out of there..what a dumb way to lock a shaft!!!!

We had the Woodcraft people out a couple times and they did no know how to make them turn easier.

Call Saw Stop tech support.

Cheers, Jim

-- Jim Jakosh.....Practical Wood Products...........Learn something new every day!! Variety is the Spice of Life!!

View DocSavage45's profile


9017 posts in 3689 days

#5 posted 04-18-2017 05:00 PM

Sounds like good suggestions. I hope it goes well. I’d be practicing my anger management. I seem to spend more time fixing my machines than working on them. Good luck!

-- Cau Haus Designs, Thomas J. Tieffenbacher

View steliart's profile


2895 posts in 3535 days

#6 posted 04-18-2017 06:46 PM

And one will think that buying a Saw Stop all problems are gone… very weird situation though.
If it was me I would insist for a tech to come over and fix it, I would’t want to loose any warranty because I fiddle with it… Good Luck Jim

-- Stelios L.A. Stavrinides: - I am not so rich to buy cheap tools, but... necessity is the mother of inventions !!!

View a1Jim's profile


118134 posts in 4424 days

#7 posted 04-19-2017 12:10 AM

Thank you all for your suggestions and comments I didn’t make it clear in my post about contacting SawStop, perhaps I should have used the term Tech instead of customer service.
“I have checked with SawStop customer service and they were puzzled by this also and told me to check again for pieces of wood blocking things.I did check and still can’t find anything blocking the inside of the saw’s parts.”

I will be checking all of your suggestions Willie and Jim thanks so much for your help.


View Fred Hargis's profile

Fred Hargis

6415 posts in 3340 days

#8 posted 04-19-2017 02:57 PM

Jim, let us know what you figure out!

-- Our village hasn't lost it's idiot, he was elected to congress.

View Markmh1's profile


115 posts in 1290 days

#9 posted 04-19-2017 02:58 PM

During initial assembly, I had a problem fitting the mobile base together. I called Sawstop and the customer service fellow couldn’t think of any options to try.

I went back out to the garage for another round, then called back. The second guy I talked to knew exactly what I had done wrong. This guy was The Imperial Grand Poobah.

My point is, not all customer service/techs at Sawstop are created equal. You may have to talk to a supervisor to find someone who is really sharp. (And I don’t necessarily mean the Supervisor.)


View GR8HUNTER's profile (online now)


7777 posts in 1559 days

#10 posted 04-19-2017 02:58 PM

IF THEY have a problem like Jim described then I think they should be more considerate about your PROBLEM a1 (Jim) hope you get to bottom of this serious dilemma soon SAWSTOP :<((

-- Tony---- Reinholds,Pa.------ REMEMBER TO ALWAYS HAVE FUN

View a1Jim's profile


118134 posts in 4424 days

#11 posted 04-19-2017 03:02 PM

Yes I will Fred

Good point Mark

Thanks Tony


View Chopshop's profile


12 posts in 1301 days

#12 posted 04-19-2017 04:49 PM

As others have said, keep us posted Jim. The customer support aspect is very interesting to me right now as I’m about to lay down some big bucks for one of their saws.

View DocSavage45's profile


9017 posts in 3689 days

#13 posted 04-19-2017 05:37 PM

Just got an email from Highland woodworking. It’s Chris Shwartz commenting about SawStop. Chris is pretty objective re the saw.


-- Cau Haus Designs, Thomas J. Tieffenbacher

View a1Jim's profile


118134 posts in 4424 days

#14 posted 04-19-2017 06:23 PM

Hi Tom I saw that too, my main thought is that Chris Shwartz should have bought the bigger ICS Sawstop if he’s going to compare his saw to a PM 66. Altogether the small issues he would like to be different were minor and all said and done he said he really likes His Sawstop.

Update a SawStop tech who checks out LJs saw this post and called and said he wanted to help me find the problem and asked me to call him back personally after I can get some video or shots of inside the saw. I was planning on checking back with the SawStop Techs after I got the borescope I ordered and looked inside.

This is very impressive for them to call me, exactly the kind of customer service I’d expect from SawStop.


View DocSavage45's profile


9017 posts in 3689 days

#15 posted 04-19-2017 10:38 PM

Well Jim,

Your not Charles Neil but you have impact on folks. It’s the customer who counts. I didn’t fully check out what chris said nor analyze it, just thought coincidental andrelevant to your discussion.

-- Cau Haus Designs, Thomas J. Tieffenbacher

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