20v Dewalt Trimmer

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Forum topic by soapmaker posted 06-12-2016 12:29 AM 896 views 0 times favorited 2 replies Add to Favorites Watch
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50 posts in 2561 days

06-12-2016 12:29 AM

I was very impressed with this trimmer when I purchased it the first time last august. It was great. I could do my light bit of yard work and I got a 5ah battery that fit all my other tools to boot. It has high and low speeds and is very quiet but plenty strong… I thought for the first two months. Then in the middle of yard work it wouldn’t come up to speed. It has a soft start and would not come out of the soft part of it. I tried the speed switch and it made no noticeable change between high and low. Disappointment weighted down my face.

But wait, there was a 90 day return satisfaction guarantee.

I hate to return things. I don’t like that people return things without good cause. I will usually just write it off as a loss and steer clear of particular products, but I am confident in dewalt. All of my other tools have been great. This has to just be a defect right? I despise those that would use an item for two months and then return it because they can.
I want to return this and tell what is wrong and even show what is wrong. But they do not seem to be bothered with the why’s.
The store give me a full refund even though I said exchange. I took the money in hand, walked to pick up a new one on a back aisle, and took it to the cashier handing her the exact change that the return desk had given me.
I do admit the process was much less painful than I imagined.

And I have a working tool again, and it is awesome. Grass clippings go sailing across the yard, I only have about two more trimmings that year.

It must have just been a defective unit, no biggie, one will slip by even the best QC every once in a while.

This year everything was good, trimmed maybe three times, all was well. Haven’t had to cut grass in a month, been plenty dry here in my world but a few dozen dandelions had taken over the dry parched earth of my backyard. I got out my trusty dewalt trimmer and set about slaying the devil weeds. I had most of ‘em licked, there were bodies flying everywhere, it was a bloodbath I tell ya. And then the unthinkable, I hear a bit of noise that you never want to hear, (okay it just sounded slightly different) Alas I was done for. The same ole song and dance. Stopped coming up to speed, just like its brother. Its a family tradition. And that puts me well past the 90 day guarantee. I lose faith in this product, two lemons ain’t likely. Two lemons just suck.

Of course the 5ah battery is still great but 200 dollars to trim grass for one season is disappointing to say the least. ( not that I said the least, you know)

2 replies so far

View Bill White's profile

Bill White

5308 posts in 4841 days

#1 posted 06-12-2016 02:49 PM

And you certainly did contact DeWalt. RIGHT???

-- [email protected]

View ohtimberwolf's profile


1024 posts in 3233 days

#2 posted 06-12-2016 04:06 PM

Ditto to Bill White. Contact them directly.

-- Just a barn cat, now gone to cat heaven.

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