Customer Service - Can I get a "Yeah!!" for Woodturners Catalog?

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Forum topic by SNSpencer posted 12-30-2009 08:36 PM 5505 views 0 times favorited 8 replies Add to Favorites Watch
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133 posts in 4035 days

12-30-2009 08:36 PM

Topic tags/keywords: supplies promotion customer service turning pen turning pen making

OK, just wanted to thank The Wood Turners Catalog (Some know them by Craft Supplies USA). Yesterday, 12/29, I placed an order for some supplies. Today I received an email with a 1 day promotion discount of 15% for all orders placed today (12/30). So I called up customer service with a simple question. Since I placed the order yesterday not knowing about the upcomming promotion, was there anything they could do for me?

I did not get a refund BUT they did put the equivalant of the discount on account to be applied to my next order. I was expecting to be told no because, running promotions in my line of work, I know what the usual policies are in regards to retroactive discounts on existing orders. But as far as I am concerned, if you don’t ask, the answer is automatically “No”.

Thank you Woodturners Catalog! From a now loyal customer. So here is some more promotion for you:

For today only, Woodturners Catalog is offering 15% off all in stock items. The promotion code is on their homepage at

-- Jef Spencer - Refined Pallet -

8 replies so far

View WayneC's profile


14359 posts in 5020 days

#1 posted 12-30-2009 08:38 PM

I have been buying stuff from them for a number of years. Always been happy.

-- We must guard our enthusiasm as we would our life - James Krenov

View KayBee's profile


1083 posts in 4168 days

#2 posted 12-30-2009 08:46 PM

Nice to hear customer service is alive and well at some places.

-- Karen - a little bit of stupid goes a long way

View Roper's profile


1389 posts in 4635 days

#3 posted 12-30-2009 09:11 PM

i get alot of my turning stuff from them and i have never had a problem yet, thats the kind of company i like to deal with.

-- Roper - Master of sawdust-

View scrappy's profile


3507 posts in 4353 days

#4 posted 12-31-2009 06:59 AM

Good to know. Have their catalog but haven’t ordered yet. (just been useing them for ideas. Wine glasses, Cake cover, Oil Lamp, etc..)

One more reason to try them first.



-- Scrap Wood's the best...the projects are smaller, and so is the mess!

View Innovator's profile


3589 posts in 4336 days

#5 posted 12-31-2009 03:15 PM

I have used them for quite a while, good ptoducts and service.

-- Whether You Think You Can or You Think You Can't, YOU ARE RIGHT!!!

View WoodSparky's profile


200 posts in 4024 days

#6 posted 12-31-2009 03:51 PM

I had a some what similar experiance with Craft Supplies. I had ordered a set of small hollowing tools.and by the time I had received them, the little guys were on sale. So I had called to moan and groan. They could offer me a credit, but did offer a 10% discount on my next order. Aw what the hell, give on of those bowl coring tools that I was on the fence about. To make it sweeter they had reduce the shipping by 1/2.


-- So Many tools, So little time

View northwoodsman's profile


417 posts in 4669 days

#7 posted 12-31-2009 05:08 PM

I have used them for several years. They have good prices, great quality, and unbeatable customer service. If you call with a question, the person on the other end of the phone is a wood turner and knows how to answer your question or solve your problem. Try them, you won’t be sorry!

-- NorthWoodsMan

View Padre's profile


930 posts in 4411 days

#8 posted 01-14-2010 10:22 PM

Good for them. I shop them all the time too. They’ll keep my business!

-- Chip ----------- 6:8

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