From Zero to Hero

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This blog is written by Todd Clare | 15 entries so far

Latest Entry

Hooray for Highland Woodworking

01-24-2011 10:38 PM by Todd Clare | 4 comments »

As some may have seen, I ended up with quite a saga when I purchased by thickness planer from Highland Woodworking. To summarize, I ended up with what I believe to be a one-off lemon of a planer—through no fault of Highland whatsoever. I ordered a product from them, they had one in the box from the manufacturer, and they sent it to me. Just what they were supposed to do. But, after the experience unfolded as documented in my review of the planer, Chris Bagby, the owner of Highland Woodworking, contacted me both in the reviews and personally, and spent the majority of the weekend emailing with me, checking in on my progress to try to solve the issues I was having, and really ...

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