I got an unsolicited package in the mail of a little bottle of cleaner packaged by mentally retarded folks in a home (supposedly). If I wanted to keep it I was supposed to send them a check. There was no mention of if I didn't want to keep it. Then I got a bill a month later for it. I ignored it. Then I got MORE cleaning product and I took it back to the post office and refused it. Then I got a letter from a collections agency. I went on to the BBB site and filled out a report (this company or person had a LOT of complaints) and they had 90 days to respond. Of course they never did. In my mind filing a complaint with the BBB is a huge waste of time, they are an old dog with no teeth and no bite.