I placed an online order with Klockit 10 days ago and still havent received it. I was wondering if others here have ordered from them and did you experience any problems or delays in receiving the order? I attempted to call customer service and was placed on terminal hold, 20 minutes and I finally gave up. I have also sent an email and have yet to get a response. I also signed up for the automatic shipping updates from the USPS and they have no record of the tracking number. Is this normal practice for Klockit or a fluke?