Triton Router Update!

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Blog entry by thiel posted 01-26-2011 06:21 AM 2420 reads 1 time favorited 3 comments Add to Favorites Watch


A while ago I posted this blog entry ( about how I needed to replace the worm drive in my Triton table router since it had stripped. Triton (having been purchased by HTC tools) sent me out the new part with no questions asked, and I’d found an excellent description of the replacement process online.

At the time, a couple of us noted that a nylon part for a worm gear seemed like a bad idea… and no surprise when six months later, the same gear in my router had stripped again!

Called Triton. They were again very nice on the phone. Again, they offered to ship out the part no charge (though now well out of warranty).

Here’s the interesting part: they called back the next day…. saying that they forgot to tell me that they have had the part REMADE in metal! So, now I have a metal replacement part (free of charge) and I don’t expect to encounter this trouble again!

It’s a long way of saying kudos to Triton/HTC Tools. Not only did they solve MY problem, but they solved THE problem and fixed a design flaw—instead of, say, releasing a replacement model and expecting people to upgrade.

I will buy from then again, for sure.


-- --Thiel

3 comments so far

View surfin2's profile


51274 posts in 4376 days

#1 posted 01-26-2011 06:38 AM

That’s very good to know, glad to hear everything worked out for the good…

-- Rick

View vrice's profile


111 posts in 3932 days

#2 posted 01-26-2011 06:49 AM

Thiel, I had a very similar situation. I purchased a Triton TRA001 from Amazon back in Aug ‘10. After getting this mounted in my just built table (2 months later) I noticed the lift was binding up. I had to gently push back on the router top and it would pop loose and work again for a few turns. Then same thing. Anyway I assumed from my internet research this may be a worm drive as well. Called Triton and they immediately sent me a new drive. My original was metal as well as the replacement. However, the replacement did not match mine. Strange. I sent them a short video showing how the unit misbehaved. The next thing I hear is they are sending me a brand new router at no charge. Arrived 7 days later. Couldn’t ask for better service. My new one works just as advertised. I love it. The built in lift is perfect for table use.

-- Vic Rice

View thiel's profile


410 posts in 4532 days

#3 posted 01-26-2011 07:05 AM

You know… I haven’t installed that new worm drive yet, but come to think of it it didn’t seem to match the old one exactly…

I’ll update after I do the install…

-- --Thiel

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