shop vac customer service

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Review by sarahss posted 07-10-2012 01:45 PM 6169 views 0 times favorited 15 comments Add to Favorites Watch
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We bought a new shop vac a few months back, and last night the motor died. I called shop vac this morning and they were very pleasant. I gave them the model number and told them that I had bought the unit within the last 6 months but wasn’t certain about the exact date. No problem, they are sending me a new motor free of charge! Great customer service experience.

View sarahss's profile


258 posts in 3449 days

15 comments so far

View spunwood's profile


1202 posts in 3636 days

#1 posted 07-10-2012 03:44 PM

I had the very same experience. Really quick service and replacement of motor.

-- I came, I was conquered, I was born again. ἵνα ὦσιν ἓν

View Bertha's profile


13588 posts in 3493 days

#2 posted 07-10-2012 03:53 PM

When I saw the title, I was worried this was going the other way. Shame on me. And thanks for posting this.

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

View NiteWalker's profile


2741 posts in 3377 days

#3 posted 07-10-2012 05:50 PM

When the motor on mine started making weird noises they did the same thing for me. A quick call and a few days later I had a new motor.

I figured I’d use the old one until it died before switching. That was more than a year ago and it’s still kicking. It still makes the noises (growling upon shutting it off) but works fine.

My next vac will definitely be a shop vac brand.

-- He who dies with the most tools... dies with the emptiest wallet.

View saucer's profile


61 posts in 3747 days

#4 posted 07-11-2012 12:35 AM

When mine caught on fire in the shop they sent me a new shop vac. They were real nice when the word FIRE came out and had started a small fire in a woodworking shop..

-- It has been deemed bad for you hence there for it is illegal.

View cutworm's profile


1075 posts in 3593 days

#5 posted 07-11-2012 01:05 AM

I like to read about good experiences like that. I am having the opposite experience with Ridgid on a saw I recently bought. I just bought a new vac – Ridgid – and am wishing now I would have went with Shop Vac.
Hats off to Shop Vac!

-- Steve - "Never Give Up"

View Routerisstillmyname's profile


763 posts in 4309 days

#6 posted 07-11-2012 04:02 AM

Wow , mine caught fire and motor died and I trashed it.

-- Router è ancora il mio nome.

View Ken90712's profile


17888 posts in 3989 days

#7 posted 07-11-2012 08:20 AM

So cool they took care of you. I have had this same vacuum for 8 yrs or so and beat the heck out of it with no problems as of yet. Knock on wood. Enjoy

-- Ken, "Everyday above ground is a good day!"

View dustyal's profile


1319 posts in 4275 days

#8 posted 07-11-2012 01:41 PM

Me too. Same for me… Shop Vac motor died. Called. Had new motor in a couple of days. No charge. Real nice.
No instructions… just the motor… but really, it is fairly easy to exchange. I will stick with them when I need another. Wish more companies were that easy to deal with…

Gee, I wonder what good customer service comments do for long-term product sales… some companies have yet to learn…

-- Al H. - small shop, small projects...

View Yeorwned's profile


55 posts in 3342 days

#9 posted 07-13-2012 03:59 PM

While their customer services might be great, it sounds like I don’t want to buy a Shop Vac product if I expect it to last, or at least not catch on fire.

View NiteWalker's profile


2741 posts in 3377 days

#10 posted 07-13-2012 06:02 PM

There’s a lot of variables that affect motor life.
The best thing you can do for it is to use a bag and if you have the cash, a cleanstream filter.

Even better is to use the above as well as a separator like the dust deputy or rockler vortex (which is on sale).

I’ve always used bags with the standard cartridge filter and never had any issues aside from the motor making funny sounds sometimes. It’s the only source of dust collection in my shop so it gets used HARD, including shop cleanup.

So as far as I’m concerned, the shop vac brand earned a permanent place in my shop.

To the guys who had theirs catch fire, how did it happen?

-- He who dies with the most tools... dies with the emptiest wallet.

View jayman7's profile


218 posts in 4305 days

#11 posted 07-13-2012 09:53 PM

I totally agree with you! My motor died and they promptly sent me a new one free of charge!! Shopvac customer for life!

View Tennessee's profile


2901 posts in 3314 days

#12 posted 07-16-2012 11:29 AM

I have four Rigids, ranging in age from 12 years to 1 year old, with two of them being over ten. Never had a motor die, although the oldest does give off that bearing growl when it comes to a stop. No fires, no dead motors. I’m glad that Shop Vac has great customer service since I used to work in a factory that made accessories for them, like wands. But I think with all these “dead motor – on fire” replies, I’ll stick to my Rigids.

-- Tsunami Guitars and Custom Woodworking, Cleveland, TN

View NiteWalker's profile


2741 posts in 3377 days

#13 posted 07-16-2012 07:43 PM

Paul, that’s what the growling is? From the bearings?

-- He who dies with the most tools... dies with the emptiest wallet.

View Kirk_T's profile


17 posts in 4148 days

#14 posted 07-18-2012 01:30 AM

I had the very same experience. The motor arrived quickly and customer service was great!.

-- -Kirk

View Danigirl's profile


1 post in 2922 days

#15 posted 08-03-2012 08:15 PM

I, too, have this model Shopvac and it is the worst shop vac I have ever owned. The motor makes noises, the push button switch broke a couple of months after I got it, the suction is not as strong as other brand shop vacs of the same size, wheels don’t turn and roll smoothly, the hoses pull out whenever you try to move it, the filter doesn’t always want to stay on… There are other brands out there that offer a much smoother and more efficient vac experience.

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