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Woodworking on a Half-Shoestring #119: Powertec USA - USPS Settled, Sort of

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Blog entry by retired_guru posted 04-25-2020 02:05 PM 458 reads 0 times favorited 7 comments Add to Favorites Watch
« Part 118: Seeds for Insanity: Sorting Screws, Bolts, Nuts, Washers... Part 119 of Woodworking on a Half-Shoestring series Part 120: Dungeon Workshop Walkaround Tour - Spring 2020 »

I received adequate correspondence and expedient crediting to find no need to keep the original post on record. I’m still annoyed that neither Powertec or the USPS are accepting blame in this matter. I’ll leave it at that.

-- -- Paul: jack of all dreams, a master none.



7 comments so far

View Pixxture's profile

Pixxture

40 posts in 849 days


#1 posted 04-25-2020 03:44 PM

I am having a similar problem with different shipper from amazon. Amazon has something called an A-Z guarantee.
Yesterday I was offered a refund, by Amazon under that guarantee . Have seen nothing credited to my account yet, but I hope it works.
Glad you got your money refunded.

View Madmark2's profile

Madmark2

1381 posts in 1366 days


#2 posted 04-25-2020 03:57 PM

Web automation remains up even if a business is closed with no-one in shipping or in admin to “communicate” with you. It’s like complaining that the radio station isn’t broadcasting a message saying that they’re “off the air”.

You got your $$ back so the system worked. You only waited ONE day before complaining and it was resolved without loss.

Geeze, cut the rest of the world a little slack.

-- The hump with the stump and the pump!

View sfcommericial's profile

sfcommericial

3 posts in 78 days


#3 posted 04-25-2020 04:38 PM

Endless delays due to Covid! Ugh!

#beenthere

Hope things start showing up!

-- SF Commercial Cleaning, http://sfcommercialcleaning.affiliatblogger.com/

View retired_guru's profile

retired_guru

838 posts in 2137 days


#4 posted 04-25-2020 04:49 PM


I am having a similar problem with different shipper from amazon. Amazon has something called an A-Z guarantee.
Yesterday I was offered a refund, by Amazon under that guarantee . Have seen nothing credited to my account yet, but I hope it works.
Glad you got your money refunded.

- Pixxture

Unfortunately, this purchase didn’t qualify for the Amazon A-Z Guarantee. I think this is the first purchase I’ve made, at least that I was aware of making, without Amazon backing it up, and I’ve had a returns/refunds made during the COVID-19 lockdown. In your case, I’m sure Amazon will take care of you quickly.

-- -- Paul: jack of all dreams, a master none.

View retired_guru's profile

retired_guru

838 posts in 2137 days


#5 posted 04-25-2020 05:07 PM


Endless delays due to Covid! Ugh!

#beenthere

Hope things start showing up!

- sfcommericial

I’ve been quite surprised at how fast vendors have processed and shipped my orders in this crisis, especially on eBay. This is the first time there hasn’t been a line of communication when fulfillment can’t be met by the projected time. I was most surprised that Amazon didn’t even know Powertec hadn’t shipped. But they sure could take the money.

-- -- Paul: jack of all dreams, a master none.

View WoodenDreams's profile

WoodenDreams

1073 posts in 689 days


#6 posted 04-26-2020 01:57 AM

Can be a ‘cross your fingers game’ sometimes. I ordered a Rikon lathe this morning, Knowing the Rikon Distribution Center is close til at least May 5th. I ordered it through Menards online site. I’m hoping that Menard’s has one at their distribution center located in Eau Claire,Wi.. Could have gone through Rockler (not in stock) or on Amazon (who knows when it would arrive). Since Menards has a store three miles down the road, I can stop in and visit the customer service counter rather easy. Last year I ordered a part though Amazon and paid for next day delivery. It took twelves days. I did get a refund on the next day delivery charge. My customer didn’t like the fact of a delayed time for a rush job I was doing for him.

View retired_guru's profile

retired_guru

838 posts in 2137 days


#7 posted 04-26-2020 09:55 AM


Can be a cross your fingers game sometimes. I ordered a Rikon lathe this morning, Knowing the Rikon Distribution Center is close til at least May 5th. I ordered it through Menards online site. I m hoping that Menard s has one at their distribution center located in Eau Claire,Wi.. Could have gone through Rockler (not in stock) or on Amazon (who knows when it would arrive). Since Menards has a store three miles down the road, I can stop in and visit the customer service counter rather easy. Last year I ordered a part though Amazon and paid for next day delivery. It took twelves days. I did get a refund on the next day delivery charge. My customer didn t like the fact of a delayed time for a rush job I was doing for him.

- WoodenDreams

I’ve had the same happen to me over the course of my business years. Customers given or promised a completion date that comes and goes because of late or missing product deliveries can sometimes be quite upset with you, as if you had something to do with the product’s tardiness. But there was most always some correspondence or update center that gave a description of what was going on, something to tell the customer.

In my case, Powertec notified both the Illinois Postal Service and Amazon that the product had been shipped from their store/warehouse on the 7th. USPS has it documented that the shipment was made, and never arrived at their facility. Amazon treated the order, and provided tracking information that changed several times over the course of the wait, that it was ‘on route’, later on that it had been delayed—twice! As a fellow woodworker on another forum I frequent said: ‘they had enough personnel to take my money, but not enough to contact anyone that they couldn’t/didn’t actually ship?’ This wasn’t a lost shipment or that a common carrier lost it in transit problem.

A similar product from a competing company was available locally, at twice the price of this order and what it sold for on-line. It’s no wonder why the order was made. Caught between a rock and hard place, this time around, and blind as a bat, for a time.

-- -- Paul: jack of all dreams, a master none.

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