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View UpstateNYdude's profile

Powermatic Replacement?

by UpstateNYdude
posted 05-08-2017 08:40 PM


18 replies so far

View Loren's profile

Loren

10477 posts in 4101 days


#1 posted 05-08-2017 09:08 PM

A little odd I guess, but they don’t want a broken
drill press in circulation hurting the brand
reputation. They want the machine fully
“decommissioned” so it will never be an
issue to them again.

View teejk02's profile

teejk02

502 posts in 1578 days


#2 posted 05-08-2017 10:35 PM



A little odd I guess, but they don t want a broken
drill press in circulation hurting the brand
reputation. They want the machine fully
“decommissioned” so it will never be an
issue to them again.
- Loren
That’s Obama’s “cash for clunkers” program isn’t it (forget that many of those cars never left the market)? I’m not familiar with the model in question but maybe the “tried and true” manual step pulleys are still with us for a reason?

View pintodeluxe's profile

pintodeluxe

5970 posts in 3266 days


#3 posted 05-08-2017 11:10 PM

Bizarre.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

View tomd's profile

tomd

2208 posts in 4223 days


#4 posted 05-08-2017 11:20 PM

If I was getting a new drill press I would be satisfied. I had something very similar happen to me with a radial saw.

-- Tom D

View johnstoneb's profile

johnstoneb

3123 posts in 2626 days


#5 posted 05-08-2017 11:23 PM

That is the way warranty programs work. Usually the company gets the broken parts and destroys them. It is rather odd that they are asking you to destroy it.

I have taken a sledge to John Deere blocks that could have been machined and made work again. The JD service rep that was supervising told me when I asked him why we couldn’t just repair the block and reuse it. he told John Deere does not replace warranty items with repaired parts. The customer paid for a new tractor he gets new parts.

I personally know a man that was a service rep for IH that repaired and sold an IH block. IH found out he was no longer employed by IH and was working as a mechanic at a tractor dealership then and it wasn’t IH.

-- Bruce, Boise, ID

View MrUnix's profile

MrUnix

7448 posts in 2652 days


#6 posted 05-08-2017 11:23 PM

A new press and you get to keep the old one… what could be better?

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

View TungOil's profile

TungOil

1306 posts in 948 days


#7 posted 05-09-2017 01:50 AM

I think you just experienced the benefit of the PM 5 year warranty…..... it is odd that they want you to destroy the machine instead of return it.

I ordered a Pm duct collector a while back. It arrived with a dented part from being mishandled during shipping. When I called PM they wanted to replace the whole machine. Since I had already assembled most of it I talked them into just sending the replacement part instead.

-- The optimist says "the glass is half full". The pessimist says "the glass is half empty". The engineer says "the glass is twice as big as it needs to be"

View UpstateNYdude's profile

UpstateNYdude

929 posts in 2436 days


#8 posted 05-09-2017 12:58 PM

Well he did put “destroy” in quotes so I’m guessing he really doesn’t care what I do with it. So I’ll see if I can find the parts some place and replace it myself.

I’ve just never dealt with anyone that just lets you keep the machinery broken or not and sends you an entire replacement. By no means am I complaining it’s just this day and age not a lot of companies go out of their way to please a customer, Powermatic just snatched up a customer for the foreseeable future in my book.

-- Nick, “I am always doing what I cannot do yet, in order to learn how to do it.” – Vincent Van Gogh

View splintergroup's profile

splintergroup

2779 posts in 1675 days


#9 posted 05-09-2017 03:47 PM

I’ve dealt with this before.

They want you to trash the serial no. tag and send proof of kill so that no one may in the future make another claim on that drill press.

As to destroying the drill press, basically they want to know it is out of circulation, but it is not worth (their) expense to have it returned to them. Basically you can keep it for parts, just don’t “get caught” fixing it up and reselling it 8^)

View bigblockyeti's profile

bigblockyeti

5837 posts in 2174 days


#10 posted 05-09-2017 05:52 PM

The craftsman radial arm saws that were recalled required the motor to be removed and sent in. I suspect that wasn’t cheap especially in scale. Did they require any documentation of the destroyed press or just your confirmation?

-- "Lack of effort will result in failure with amazing predictability" - Me

View UpstateNYdude's profile

UpstateNYdude

929 posts in 2436 days


#11 posted 05-09-2017 06:45 PM

No documentation just that I send pictures of me removing the plate then it cut to pieces, then just my confirmation .

-- Nick, “I am always doing what I cannot do yet, in order to learn how to do it.” – Vincent Van Gogh

View WoodNDust's profile

WoodNDust

228 posts in 2559 days


#12 posted 05-09-2017 07:09 PM



No documentation just that I send pictures of me removing the plate then it cut to pieces, then just my confirmation .

- UpstateNYdude

Sounds like getting a brand new machine is totally worth this tiny hassle. Congratulations.

View CharlesA's profile

CharlesA

3383 posts in 2250 days


#13 posted 05-09-2017 08:07 PM

I’ve seen this before as well. They don’t want an defective, identifiable product out there. After you sell it, the next owner calls powermatic customer service and . . .

-- "Man is the only animal which devours his own, for I can apply no milder term to the general prey of the rich on the poor." ~Thomas Jefferson

View bigblockyeti's profile

bigblockyeti

5837 posts in 2174 days


#14 posted 05-09-2017 11:02 PM

Sounds like a pretty sweet deal overall. Maybe make into a dedicated machine for something else if the parts aren’t available to return it to functioning correctly.

-- "Lack of effort will result in failure with amazing predictability" - Me

View Lee's profile

Lee

135 posts in 1331 days


#15 posted 05-09-2017 11:51 PM

Sounds like a sweet deal, I have a PM2800B and there a great DP. What I would do is lock the pulleys in the mid position and put a VFD and three phase motor on it for about the same price PM would charge for the replacement parts,http://dealerselectric.com/1-HP-1800-RPM-115-Volts-Input-Package.asp 189.00 for both motor and VFD. then either sell it or keep it and have two top of the line DP’s.

-- Colombia Custom Woodworking

View WoodNDust's profile

WoodNDust

228 posts in 2559 days


#16 posted 05-10-2017 12:55 AM

Is there a mortising attachment you could add to make a dedicated mortising machine?

View becikeja's profile

becikeja

1005 posts in 3266 days


#17 posted 05-10-2017 10:15 AM

Not sure about PM, but in my industry, this is very common when the root cause of the problem is known. Typically the company will want it back to determine the root cause of the problem if it is not known. If it is something they have seen in a parts batch and the serial numbers line up, it’s a lot less expensive to have you destroy it. This saves not only shipping, packaging costs, but also receiving, inventorying and then ultimately scrapping costs once it gets back. Typically you will be charged for the replacement and then offered a full credit once confirmation that the product is destroyed and completely out of circulation is confirmed.

Fact is, manufacturing defects happen. It’s how a company responds that sets them apart. I have always liked Powermatic tools and seeing that this is their procedure, just made me like Powermatic even more.

-- Don't outsmart your common sense

View UpstateNYdude's profile

UpstateNYdude

929 posts in 2436 days


#18 posted 05-10-2017 01:11 PM



Is there a mortising attachment you could add to make a dedicated mortising machine?

- WoodNDust

I already have their big tilting heading mortiser, was thinking about turning it into a lathe for small parts as I don’t have one, but we’ll see I like have two DP’s too.

-- Nick, “I am always doing what I cannot do yet, in order to learn how to do it.” – Vincent Van Gogh

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