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All Replies on Powermatic 20” Planer 209HH-1 DOA - 5 HP Motor Dead Short

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View Gary Vaiskauckas's profile

Powermatic 20” Planer 209HH-1 DOA - 5 HP Motor Dead Short

by Gary Vaiskauckas
posted 12-06-2018 05:50 PM


12 replies so far

View MrUnix's profile

MrUnix

7528 posts in 2757 days


#1 posted 12-06-2018 06:00 PM

Why don’t you just let the tech do his thing? Worst case, you get a new planer.

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

View Gary Vaiskauckas's profile

Gary Vaiskauckas

9 posts in 365 days


#2 posted 12-06-2018 06:28 PM

Brad, Thank you for your response.

One of the most important things on a planer is the flatness of the planer table (bed). Currently my planer bed is perfectly flat using a Lee Valley Veritas 50” straight edge (no light showing through).

Improper handling by the tech may cause the bed to no longer be “flat” but still within Powermatic specs which I believe is +/-0.01”. Any “flatness” issue will be very difficult to argue with Powermatic to provide a new planer.

But thank you, I will take a “flatness” picture when the tech arrives and before he performs any work for documentation purposes.

And if I wasn’t clear in my earlier post I will let the tech do his work, but I wanted to know the correct procedure in advance.

View Aj2's profile

Aj2

2558 posts in 2356 days


#3 posted 12-06-2018 07:31 PM

On my pm 15 the motor sits in the base cabinet. I can open a panel on the side and reach right in there. I’m pretty sure the 20inch is the same. A motor swap is easy peasy and cannot possibly change anything with your table flatness.
Your lucky you have tables dead flat although I don’t really consider a aluminum straight edge from lee Valley reliable and precision.
My pm15 has developed a pretty good dip in the middle between the rollers. I don’t expect machines from China or Taiwan to hold great value or tolerances. Taiwan deserves and good Bashing now and then so does China.

Did you get the Bryd head ?

-- Aj

View CaptainKlutz's profile

CaptainKlutz

2023 posts in 2053 days


#4 posted 12-06-2018 07:54 PM

+1 Let Powermatic fix it.

By your description of table removal and tipping, it sounds like the motor has to come out the bottom of stand.
My question for Powermatic is how does the tech plan to tip the unit over and back upright?
Are they bringing a lift, or are you required to provide one?
Without a forklift, engine lift, or overhead crane; this repair is going to be total impossible.

Best Luck.

-- I'm an engineer not a woodworker, but I can randomly find useful tools and furniture inside a pile of lumber!

View Gary Vaiskauckas's profile

Gary Vaiskauckas

9 posts in 365 days


#5 posted 12-06-2018 09:22 PM

AJ, Thank you for your reply.

I did get the Byrd headon the planer. I have one in my Powermatic 8” Jointer PJ-882HH and I love it. That is the main reason that I bought the planer.

The PM 20” planer back panel is about 9 3/8” height opening and the motor is 9 1/8” in circumference. And there is a center bar welded in that reduces the opening to 9”. So it will be a tight squeeze without lifting the top of the unit off of the base. The PM design does not have a panel in the front so I will not be able to help support the weight for the tech on motor removal or replacement.

I agree that the Lee Valley 50” straight edge is not perfect according to specs but it is dead flat when placed upon my granite countertop with the light test and that is good enough for me for woodworking.

View Gary Vaiskauckas's profile

Gary Vaiskauckas

9 posts in 365 days


#6 posted 12-06-2018 09:30 PM

Captain,

Yes, PM will do the repair. I just wish that they would explain the procedure to me in advance so that I can prepare the workshop. They have not indicated whether the tech will be removing the motor through the back panel (even whether it fits or not) or lifting off the top. They have left that decision to the tech. Since the tech was not aware that the planer could only be lifted by Lifting Bars or even that the planer had Lifting Bars, I do not have confidence that the repair will go well.

The tech sent me a note that the part was in today and he would try to schedule the repair for tomorrow. I did ask for a plan for his approach, but have not yet recieved a response.

View Gary Vaiskauckas's profile

Gary Vaiskauckas

9 posts in 365 days


#7 posted 12-06-2018 11:02 PM

Hey Great News!

I just got off the phone with the Powermatic Technical Support Supervisor and he has worked out a plan with the local Woodcraft to take back my 20” Planer and replace it with a brand new one.

Thank you to everyone who responded for all of your comments and suggestions.

I consider this issue to be closed pending execution of the plan.

Powermatic is truly the Gold Standard and their Service and Support is the best in the business.

View Fresch's profile

Fresch

455 posts in 2479 days


#8 posted 12-06-2018 11:08 PM

Great, but how’s the motor come out; don’t leave us on the edge!

View Gary Vaiskauckas's profile

Gary Vaiskauckas

9 posts in 365 days


#9 posted 12-06-2018 11:13 PM

Fresch,

I never could get an answer to that question. I guess it will continue to be one of those great mysteries of life.

In any event I’m a very happy customer right now.

Cheers!

View Aj2's profile

Aj2

2558 posts in 2356 days


#10 posted 12-07-2018 12:02 AM

A good tech will have sneaky creative ways to get the job done. Your lucky they are sending out a person with the motor. Grizzly would have just sent the motor in junky cardboard box.

-- Aj

View ruger's profile

ruger

133 posts in 654 days


#11 posted 12-07-2018 12:45 AM

hay gary.theres nothing wrong with being very picky about how they perform the repair. sounds like with your concerns with the tech and your calls to tech support with their repair procedure it was in every ones best interest just to replace the unit.

View Gary Vaiskauckas's profile

Gary Vaiskauckas

9 posts in 365 days


#12 posted 12-07-2018 02:19 AM

Ruger,

Thank you for your kind words. In every person’s life and every company interactions with customers there are moments of truth and it is great to see a great American company like Powermatic do the right thing.

Cheers,

Gary

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