Reply by a1Jim

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Posted on Bad Experience at Woodworkers Supply

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117689 posts in 4027 days

#1 posted 12-28-2013 05:12 PM

I’m a little confused ,In your account of what happened it does not seem that woodworker supply was unreasonable in their response to your problem,Ok they did not respond in 5 hours ,that could have been better ,was this during the holiday season ? if so they may have been understaffed. From your account they spent a 1/2 hour helping you how to load,usually when you buy equipment it’s up to you to be prepared to haul what your buying not the store.Stores don’t come home with you and unpack and clean up what you have purchased either. Yes it’s awful when a big heavy piece of equipment doesn’t work properly,but this can happen with any tool you buy from any store and it can be equally frustrating if you don’t think your getting the answers you want ,but you had a problem with the motor so Benny ask you questions about what kind electrical service you have,(many times it’s the nut behind the wheel causing the problem not the equipment) It seems to me that he did try an solve your problem and no other choice but to have you return the sander. They gave you a complete refund and offered a motor a new motor the only course they could take with out having another sander in stock.
I’ve had dealings with Woodworker Supply and Mr. Wirth and they have always provided good products and good service to me.
There are other 20” disc sanders out there, but I would research there customer service before you buy I know of one company that has terrible reviews here on LJs.
I know I have been rather blunt with my opinion on your problem this is not meant to be personal attack just another point of view from the facts you have listed. I hope you find the perfect sander that meets your needs.

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