Reply by KS_Sparky

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Posted on Bad Experience at Woodworkers Supply

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26 posts in 2070 days

#1 posted 12-28-2013 04:00 PM

Just playing devil’s advocate, for a moment.

Troubleshooting is not always an easy affair. It is much less so over the phone and dealing with customers with varying levels of experience, often none. Oftentimes, troubleshooting is best left to the professional, in his controlled environment. It certainly is easier for him, anyway. It is also safer for the customer and ensures warranties are not violated. From my own experiences, mistakes are more often made by an avid DIYer or a “handyman” than by the manufacturer, though I have seen those mistakes as well.

This, however, doesn’t take into consideration how he treated you or the situation. It also does not factor in distance between the store and your shop or the awkwardness of transporting the heavy machinery. Maybe, though it may shed some light on why he handled the situation as he did…or maybe he’s just a jerk and a moron with no people skills, I wasn’t there!

-- apprentice Electrician, IBEW L.U. 226

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