Reply by sakle2k

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Posted on Any experience with new Laguna 14/12 bandsaw?

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22 posts in 2535 days

#1 posted 10-16-2013 01:21 PM

It’s great to hear the other positive reviews confirming my impression of the 1412. I haven’t had the opportunity yet to do to try the resawing that Paul described, but the saw is very accurate and has power to spare, so I see the potential.

Alaskaguy – After waiting 11 days and not hearing anything regarding my replacement table I called Laguna Monday. Someone was supposed to get back to me by end of day, but never did. I called back Tuesday and learned that the table is not expected to arrive at Laguna for about 1 month as it will come from overseas by ship .It would have been nice if they had set my expectations when they originally told me they’d replace it.

I also received a customer service email on the day I reported the issue which noted the following:

All issues associated with this case have been resolved, and the case has been closed. The details regarding this case
are listed below.
Company: Woodwerks OH
Case: xxxxx
Date Created: 10/3/2013 8:29 am
Date Closed: 10/3/2013 10:45 am
Case Status: Closed
Case Issue: Manufacture defect/Warranty

A little premature to close the case before shipping me the new table. I let them know when I called them back and they said they re-opened the case, although I never received a confirmation. Keeping my fingers crossed that this goes smoothly.

-- Les

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