Reply by Kelly

When running my business, I looked into the merit of a BBB listing. Too, I’ve dealt with BBB’s to complain about companies. From those experiences, I submit they are as or nearly as worthless as a congressman or woman.

After a bit of investigating, it became obvious the BBB’s were not overly inclined to report complaints about their paying members. The BBB admitted it took several complaints to result in a report to the public, and the company had to let the complaint stand unchallenged.

In short, though we’d do well to consider a BBB complaint, it is one of the last places I’d rely on to determine the good of a company.