Reply by MrRon

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Posted on Looking for Advice/Similar Experiences: Ordered a Table Saw from Grizzly, Came with a Wobbly Base

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5942 posts in 4128 days

#1 posted 12-03-2018 07:11 PM

It is definitely not “operating procedure”. I don’t own any Grizzly products, but have heard similar complaints about their service department. When you spend serious money on an item, you should not have to “re-engineer” it before it can be used. Personally, i would never buy any machine from an online dealer. All the machines I have, I have bought locally where I can examine it well before buying it. If it means driving hours to do, it’s time and money well spent. I also prefer that I am the one to move the machine. I don’t like depending on a trucker to move it. It may leave the showroom floor in good condition, but by the time it gets to the buyer, it may be seriously damaged. That is when the expense comes in. The machine you paid $1000 for may end up costing you $1500 after adjustments, replacements and endless arguments with service reps ensure. I know it is not always possible to buy locally. That is when I would start looking for a used machine locally. It may not have all the new fangled bells and whistles, but it will be a long lasting machine that was built to last when it was built. Sorry for your bad experience.

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