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Reply by Italo78

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Posted on Great Quality, Low Cost, USA/European Made Planer & Jointer Knives

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Italo78

16 posts in 1378 days


#1 posted 10-31-2018 06:23 PM

I sent multiple pictures to Infinity’s Customer Service and all that Infinity could tell me is that after reviewing the pictures they “did not see anything that looks like the knives will not function as intended.” I guess the small indents on the edge of the knives are within their specifications.

The knives will need to be returned on my expense so that they can be tested to see if they are out of spec. If found to be out of spec, they will refund me the shipping cost and replace or refund me the cost of the knives. If not, then I will eat the cost of shipping and they will refund me (with possible re-stocking fees) for the knives.

I needed the knives to complete a project for a job that I am working on, so I had to reorder the knives – which I will not get in time. I have my fingers crossed that these knives will be in better shape then the first two sets that I ordered.
I can tell you this has been a bad experience with Infinity Tools and I am not sure that I will be using them in the future. I honestly would rather buy from a big box store or Amazon so that I can rest assure that if there are any problems then they will be resolved immediately.

Tony


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