Reply by Richforever

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Posted on What is your experience with your local big box store?

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757 posts in 4797 days

#1 posted 07-25-2012 06:48 PM

My Home Depot experience is that the enterprise software computer drives every decision. People try to be helpful, but don’t have training or access to data. Those who know things are soon fired for “giving out too much info” rather than aiming for a sale.

I go there less and less, but the last time I asked the guy mixing paints if he could put a couple of squirts of red tint in my oil-based Minwax stain. He said he’d have to ask the computer. The computer said “no”. I asked if that was because it was water-based tint rather than oil-based tint. He said that the computer wouldn’t tell him.

I went to Woodcraft and bought the German-made Mixol universal tint that worked very well.

This is just one of a long series of experiences that would be great on late-night comedy TV.

-- Rich, Seattle, WA

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