Reply by marc_rosen

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Posted on Is good customer service a thing of the past?

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175 posts in 4062 days

#1 posted 02-25-2018 03:52 AM

Hey Bendwriter,
I apologize if this is a hijacking of your thread but in addition to bad customer service I get annoyed with many of the companies’ websites. Some of you may think I’m impatient or intolerant but it really annoys me when I “add an item” to my shopping cart and this huge pop up , which is supposed to be my cart, obliterates half the viewing page and does not go away unless I click somewhere else on the page or click “continue shopping”. Woodcraft and Rockler are the worst- and I have complained to them by phone and email, to no avail. I now refuse to spend my money with those site. PennState had been like this but I did not see this when I just “tested” it a few minutes ago. I did complain on my last order, don’t know if that had any effect. Even Lee Valley suffers from obtrusive ( or is it intrusive?) shopping carts.
My favorite sites do not invade the webpage with these interfering carts; Highland Woodworking and Lie Nielsen both have subtle shopping carts that I can view if want to see what’s in them. They don’t get in my way and I can check out when I want without having to be reminded with each item I enter into it.
So to me crappy customer service can also be defined as annoying websites.
Back to my shop now, Marc

-- Windsurfing, Woodworking, Weaving, and Woodducks. "Most woodworkers are usually boring holes"

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