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Reply by Lazyman

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Posted on Is good customer service a thing of the past?

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Lazyman

5866 posts in 2272 days


#1 posted 02-23-2018 10:51 PM

I bought a variable speed motor from PSI last year. It was defective. I called them and had a replacement within 3 days. If the Chinese factory had decent quality control, I would not have had to call for customer service but when I did, I was very pleased. Their tech guy that they transferred me to was a little gruff but I was only on the phone for 5 minutes at most. Your mileage may vary.

-- Nathan, TX -- Hire the lazy man. He may not do as much work but that's because he will find a better way.


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