Reply by ajshobby

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Posted on Is good customer service a thing of the past?

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103 posts in 3185 days

#1 posted 02-23-2018 09:55 PM

Customer service has pockets here and there. Over all I have seen nothing but a state of decline since the turn of the century. Though my recent experiences makes me think there maybe is a start to the resurgence of customer focused companies out there. I recently bought a new house and of course the wife wanted new furniture, a bed and kitchen appliances. Happy wife happy life and all that. Out of everywhere we went JC Penny’s actually not only met what i would consider acceptable customer service but they went way above and beyond. Totally surprised me as I would have assumed just normal big box type crap service from them. They actually took care of dealing with the shipping snafu’s for me without me even having to ask for them to do that. I also find our Bloomington Wood Craft store is exceptional but the local Rockler’s are comparable to Lowes. Another way i find good customer service is through some commercial and industrial company sales reps i have access to, mainly for tools and supplies, due to my work. I utilize them whenever I can and usually get better than online pricing.

AJ in Mpls

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